Blue Star Coffee.eu Reviews 

485
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fair pricing and wide selection of hard-to-find parts. Many highlight the fast and efficient delivery, with items arriving quickly and well-packaged. Customer service is also consistently described as excellent, offering prompt responses and helpful support. However, some customers experienced issues with delivery, such as orders never arriving, significant delays, or packages being returned. A few people also found customer service unhelpful or unresponsive when problems arose, particularly concerning faulty products or incorrect shipments.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and availability, with many expressing... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast and speedy delivery,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing significant frustration due... See more

Customer service

Customers consistently note positive experiences with customer service, praising the fantastic and excellent... See more

Price

People report positive experiences with price, often noting fair and reasonable costs for products and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I only needed a small part but I couldn't find it domestically and other suppliers either couldn't/wouldn't send it because of tariffs or charged way too much. Blue Star charged a very fair price, gav... See more

Company replied

Rated 5 out of 5 stars

I was asking about a few very specific coffee machine parts, which were not included for the steam wand assembly I bought. The Support replied very quickly und ended up testing similar parts of anoth... See more

Company replied

Rated 5 out of 5 stars

Good product and does exactly what I needed it to do - provides stable measurement so I can see what my machine does. Item arrived quickly and screwing the gauge onto the portafilter yielded a simply... See more

Company replied

Rated 5 out of 5 stars

I found Blue Star Coffee to be incredibly efficient and professional from start to finish. Their website is a genuine pleasure to browse, it’s clear, well organised and packed with almost every part... See more

Company replied


Company details

  1. Coffee machine supplier
  2. Coffee shop
  3. Coffee wholesaler

Written by the company

Blue Star Coffee has been in the coffee business since 1997 and are based in Galway, Rep. of Ireland. Located in the lower burren area of Kilcolgan, we are easily accessed by motorway and are 2 hours from Dublin and 30 min from Galway city. Blue Star Coffee.eu is exclusively dedicated to coffee e-commerce, specialising in home coffee machines spare parts and accessories for resale in the United States, Ireland, UK, Europe and worldwide. We are the main distributors for Caffe Agust coffee and Caravaggio coffee With over 1900 products available and growing, our mission is to be a leading e-commerce purveyor of all things coffee, to both the home and commercial sector. Blue Star Coffee.eu specialise in prosumer parts and accessories for major brands such as Ascaso, Gaggia, Rancilio, Lelit, Rocket, Bezzera and LaPavoni. By importing barista equipment in bulk, enables us to offer coffee shop supplies at the lowest prices in the commercial sector including Cafe, restaurant, hotel and bars in Ireland, UK and Europe.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

485 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(485)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our older espresso machine needed new…

Our older espresso machine needed new gaskets and they are hard to get. Blue Star coffee had what we needed. They were shipped to california and arrived in a very reasonable time period. Blue Star Coffee seems to be on top of it. Hopefully we can do more business, Jerry

25 July 2025
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback. Regards,
Customer Services,
BlueStarCoffee.eu

Rated 5 out of 5 stars

Reliable and quick

Package arrived very quickly and content was secured. Very happy with this purchase. Will buy again, thanks!

25 July 2025
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback. Regards,
Customer Services,
BlueStarCoffee.eu

Rated 5 out of 5 stars

When all other suppliers fail on Ascaso…

When all other suppliers fail on Ascaso parts, Blue Star Coffee saves my bacon and has done so for 11 years so far. Always quick with technical advice and a webpage with relevant info for parts, so you really can do stuff yourself. I have often searched worldwide for some older part and only found it on Blue Star. These guys rock.

28 July 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback. Regards,
Customer Services,
BlueStarCoffee.eu

Rated 5 out of 5 stars

Straight up - 5 Stars

If this company has a product that you are after, I would definitely recommend them.
With me, they had the very highest spec, original version, of a conical burr blade I needed, for a discontinued coffee grinder and at an incredibly reasonable price too.
The only negative is with myself, for putting this export order through with the default, “untracked economy”, (read at least two weeks), postage. Customer Services were excellent when I contacted them and next time, I’ll pay the additional euro or so for a quicker tracked delivery - my bad!

18 July 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback. Regards,
Customer Services,
BlueStarCoffee.eu

Rated 5 out of 5 stars

Gerald was able to answer my technical…

Gerald was able to answer my technical question quickly and clearly and the parts were priced well and in stock.

15 July 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback. Regards,
Customer Services,
BlueStarCoffee.eu

Rated 5 out of 5 stars

Brilliant service

Good price for the item and quick postage. Will use again 5 stars.

10 July 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback. Regards,
Customer Services,
BlueStarCoffee.eu

Rated 5 out of 5 stars

Product was exactly what I needed and…

Product was exactly what I needed and arrived pretty quickly especially considering it came from overseas!

24 June 2025
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback. Regards,
Customer Services,
BlueStarCoffee.eu

Rated 5 out of 5 stars

Irish company with great service

I was thrilled to find an Irish company with the part I wanted for a Sage machine. Even more thrilled that it arrived next day and fixed the problem. I particularly liked the way the website gives helpful info on fitting/description etc
Thank you for the excellent service

25 June 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your review and valuable feedback.

Kind Regards,
Customer service team
BlueStarCoffee

Rated 5 out of 5 stars

great approach

19 June 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your review and valuable feedback.

Kind Regards,
Customer service team
BlueStarCoffee

Rated 5 out of 5 stars

My favourite coffee tools shop!

Fast delivery, best quality and reasonable prices!

14 June 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your review and valuable feedback.
Always nice to get positive feedback.

Kind Regards,
Customer service team
BlueStarCoffee

Rated 5 out of 5 stars

You guys meticulously doing any request…

You guys meticulously doing any request .
I have been ordering before and I can say very on time .
Technically you also superior.

Best
Ivan

5 June 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your review and valuable feedback.

Kind Regards,
Customer service team
BlueStarCoffee

Rated 5 out of 5 stars

Great help and good prices

I was unsure what type of portafilter would work with a basket I wanted to purchase and after contacting support the reply came quick and was on point and I was able to easily choose a proper portafilter.

Shipping to Finland was fast and the products were exactly what I needed and they work great with my espresso machine.

One nit-pick there is though a very minor one. The portafilter was with walnut handle as described, however on the website the image of the portafilter is clearly with coated walnut part but the product I received was without coating. This was not a problem to me personally as I happened to have suitable treewax so I gave it a three rounds of Osmo with a sanding between layers and the finished handle now is beautiful with a semi gloss finish. Someone else might not find this satisfactory.

All in all I will definitely be a returning customer when another espresso related need arises! Thanks (:

13 May 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your review and valuable feedback.

Kind Regards,
Customer service team
BlueStarCoffee

Rated 5 out of 5 stars

Amazing price and customer service

Amazing price and because an item was out of stock in the order I paid, I got to experience their customer service and it was great. I am confident that if anything would go wrong it would be handle smoothly and promptly!

9 May 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your review and valuable feedback.

Kind Regards,
Customer service team
BlueStarCoffee

Rated 5 out of 5 stars

truly exceptional support

They sell everything you need at great prices and the support they have Gerald is truly amazing, knows a lot and can help you figure out all your doubts.

Also, pretty fast international shipping.

12 May 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your review and valuable feedback.

Kind Regards,
Customer service team
BlueStarCoffee

Rated 5 out of 5 stars

Very good quality

I ordered a valve for an espresso machine. The original one is made of plastic. But here I found one made of brass. Brilliant and top quality. Thanks.

24 April 2025
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your review and valuable feedback.

Kind Regards,
Customer service team
BlueStarCoffee

Rated 5 out of 5 stars

Good quality of the parts!

They have offered me a piece were I was looking for a long time! A quality piece not in plastic but in steel (universal push elbow fitting)
Now with that in place no leaking anymore, grateful thanks greetings louis

6 May 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your review and valuable feedback.

Kind Regards,
Customer service team
BlueStarCoffee

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