Blue Star Developments Reviews 

227
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, often highlighting the quick turnaround times for installations and repairs. Reviewers frequently commend the staff for their excellent communication, helpfulness, and polite demeanor, making the entire process smooth and pleasant. The customer service is often described as exceptional, with many appreciating the clear explanations and the team's willingness to go above and beyond. However, some people were dissatisfied with repeated letdowns regarding promised visits and felt disappointed with how their issues were ultimately handled.

What people talk about most

Service

Consumers find service to be positive, with many reviewers praising the speedy, efficient, and professional... See more

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm really happy with Blue Star developments and would recommend to anyone. Every phone call and interaction was swift and responsive from the start. Sophie provided great, responsive customer service... See more

Rated 5 out of 5 stars

Really professional service. Sophie was superb with booking in the cat flap installation and up front and transparent with cost options. Easy to book a date and time in, and the installers were on tim... See more

Rated 5 out of 5 stars

Brilliant service from Nathan and the team. Had a great experience from them replacing my glass to adding my cat flap. Good communication and the work they did you could tell they were professionals a... See more

Rated 5 out of 5 stars

An exceptional service from all the team at Blue Star Developments. We had our 2 Velux windows serviced to a great standard, the work was carried out efficiently with no mess left behind. Nathan ha... See more


Company details

  1. Double Glazing Installer
  2. Handyman

Written by the company

Building Trust With Quality Work. 03337721851


Contact info

4.8

Excellent

TrustScore 5 out of 5

227 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(227)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic work, nice people!

Nathan and Joanne came last Friday to do two replacement velux glass in my loft windows. I have had had trouble getting these replaced and have had a previous installer refuse to do it. I was thinking that there would be a problem...I got the Blue star number via google, so wasn't holding out much hope. How wrong was I was. Firstly the call centre kept in touch with updates, then on the install day Nathan called to give me an ETA (always appreciated). It was such a hot day, I wouldn't have like to be working up in the loft in that heat. They were so cheerful and friendly and got the job done quickly and efficiently. The price was £100 cheaper than the previous guy who refused the work. Nathan and Joanne, thank you for a job well done at a good price - Much appreciated, I am delighted and would recommend you 100%

15 August 2022
Unprompted review
Rated 5 out of 5 stars

Amazing work and lovely people

Really really lovely people! Communication was brilliant throughout and we’re so pleased with the work that Blue Star did replacing some broken velux blinds for us. They were so helpful and worked so fast and all during the hottest day of the year too. Would definitely recommend!

13 August 2022
Unprompted review
Rated 5 out of 5 stars

Bluestar developments recently replaced…

Bluestar developments recently replaced the glass in my 30+yrd velux windows. Nathan who came out was polite, professional and I found him to be very trustworthy. Im very happy with the window replacements. They also came out on a Saturday to repair the same velux windows which my roofer had broken. I recommend Nathan and Bluestar highly and wouldn't use anyone else.

6 August 2022
Unprompted review
Rated 1 out of 5 stars

What a waste of time

What a waste of time! after arranging an appointment with Blue Star, They never showed up! Then after I contacted them asking "where are you"?, they rearranged and again never showed up. then the day after the appointment I receive a call telling me they would be with me in an hour. This company is a joke! If you have nothing to do with your life and want to be spoken to as if you're an idiot this is the company for you, if not find someone else.

"if you don’t ever have anything nice to say then it’s best to say nothing at all". lol just what a company like yours hopes for.

6 August 2022
Unprompted review
Blue Star Developments logo

Reply from Blue Star Developments

Hi James. Thankyou for your feedback. We appreciate customers letting other customers know about their experience with us.

Please can we point out that this was purely a mix up from our office staff and an actual typo that got you booked in on completely the wrong date. Unfortunately our staff prefer to work from home these days after the lockdown and it was a slight miscommunication between two members of staff what led to this happening, we are only human and these things do happen on rare occasions, I can only sincerely and genuinely apologise about this situation occurring and we have put measures into place to attempt for this not to happen again.

However… a member of our team called you and spoke with you directly and you were shouting down the phone in a threatening and aggressive manner to a female member of staff I may add, when all we tried to do was offer you an apology and an explanation and offer to come to do your job free of charge for wasting your time as a gesture of goodwill. We attempted to rectify this mistake on our part but you would not listen to the point that the lady in question was attempting to say to you, she then also refused to be spoken to like this and said she was going to put the phone down on you. I cannot fault her for doing this at all. She was actually very upset after the manner in which you spoke to her. I personally find it deeply alarming and worrying that you deem this as acceptable speaking to women in this way.

You can clearly see from our other 100+ positive feedback that this is not how we operate at all and even more not a true reflection of how we are as a business. What is more evident and clear to see if you click onto your profile on here is that you only leave negative reviews and have never left a positive review for anyone on trust pilot although it seems just as we have done everyone has tried to rectify any issues with yourself beforehand.

Im not sure if you have heard this quote before James but if you don’t ever have anything nice to say then it’s best to say nothing at all.

Rated 5 out of 5 stars

Cat flap , amazing

Had cat flap fitted with new glass door . These guys were great value , great communication throughout , quickest fitting time out over the others that actually got back to me , friendly fitters and Sophie in the office was especially helpful . Would highly recommend .

29 July 2022
Unprompted review
Rated 5 out of 5 stars

Jim and Helen

Nathan is very knowledge about velux skylights. He quoted a fair price. His friendly team arrived on time and did a great job. I would thougherly recommend his company.

7 July 2022
Unprompted review
Rated 5 out of 5 stars

Would recommend

Quick responses to initial and follow-up enquiries. Accurate price quotations, and breakdown of what it was for. Job done quickly by friendly team, explaining that to do, and what they've done.

Would recommend definitely.

1 July 2022
Unprompted review
Rated 4 out of 5 stars

Velux window Installation

We had a new velux roof light fitted as a first time installation.
Nathan advised me on the best type of window for our roof and I found him to be very knowledgeable in general regarding my roof set up.
Sophie in sales was also very helpful in organising a convenient time/date for installation working around the weather and my shifts.
Paul and Sam did the installation and found them to be polite and very hard working and arrived early to get started.
I found the cost to be competitive and in line with what I was willing to pay.
The window has been in for nearly 3 weeks so far with a good mix of rain/hail and sunshine and seems to be fine.
Many thanks Blue Star 👍

4 June 2022
Unprompted review
Rated 5 out of 5 stars

Totally recommend

Phoned this morning within 3 hours cat flap in. Excellent service man so friendly and helpful. Totally recommend.
Lisa

31 May 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, Nathan and Jeanette arrived when they said they would. Fitted the new window glass very quickly and efficiently. I thought it was quite reasonably priced. I would recommend them to anyone.

24 May 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend

We have had almost a year of trying to find someone to fit our windows. Most didnt turn up, and when they did they had no clue what they were talking about/or didn't return our calls etc etc the usual. I am so pleased I found this company. Nathan outshone the rest with an obvious in depth knowledge. They were able to fit us in quickly, like they said, turned up when they said, excellent communication in between, and they did an amazing job I am so happy! Thank you!

11 May 2022
Unprompted review
Rated 5 out of 5 stars

ReplacementVelux Window.

Nathan & Joanne replaced blown Velux window today. Excellent in every respect and really pleased with installation and service. Speedy, timely and tidy! Thank you!!

22 March 2022
Unprompted review
Rated 5 out of 5 stars

These lads saved the day!

I got my Velux fitted from a recommended local builder, then noticed I could see outside between ripped felt, had silicone glued tiles together O.o, the job just appeared rough.

So I emailed Nathan to query it all, as he's an approved Velux installer, and to my horror, it worse than I knew.

He was around in a shot and had his lads there two days later, who completely refitted the window, and adding felt, neatly cut those tiles, really not much to complain about at all. Solid job, fast and great service, really really pleased and would recommend highly.

22 March 2022
Unprompted review

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