I got the English book I ordered but I don't believe it should have taken 2 weeks to arrive. Also no confirmation on the order which was not helpful. So if your not in a hurry then the service functio... See more
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See what reviewers are saying
Had not used them before, but very simple buying experience and books came fast. I think they could do some better estimation of when the order will arrive. There's a note on the website that internat... See more
Ordered a book and a calendar from the website. By mistake I chose a 2025-edition, instead of the 2026. Bog og Ide Skanderborg tried to call several times, to confirm the choice, and readily changed m... See more
Not just in the area, but generally in Copenhagen, this particular Bog og Idé at Amager Center is always order and with smiley & helpful employees! Love it! Also my first delivery pick-up was a succes... See more
Company details
Written by the company
Bog & idé er Danmarks største boghandlerkæde - en kæde med en lang historie og et værdigrundlag, der tager afsæt i kundernes ønsker og behov.
Contact info
Mossvej 2, 8700, Horsens, Denmark
- 7675 2020
- kundeservice@bogogide.dk
- www.bog-ide.dk
4.5
Excellent
53k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 2 weeks
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No service to expect
I ordered 2 books to one of the shops that were in storage because I dont want to support big online companies like Amaz.... After 2 weeks waiting I went to the Bog&Idé shop to aks if my books might have already arrived but the person working there told me that they just have ordered them on that exact day and they will first arrive in 4 days. The books were meant to be a present which would have been to late. Waiting 2,5 weeks for a book delivery (that are in storage) is in my opinion way too long and this could have been avoided if they would have ordered the books after my purchase. I also payed them already so I ended up canceling my purchase at bog&idé and bought them in an other store. And I didnt even get an apology sadly
11 February 2025
Reply from Bog & idé
Dear Kim
I sincerely apologize for the disappointing experience you've had with your order. I understand how frustrating it must have been to wait 2.5 weeks for your books, especially when they were meant as a gift, and to be informed that they hadn't even been ordered until days after your purchase.
This is certainly not the service we aim to provide, and I completely understand why this situation would lead to you canceling your order. I am also sorry that you did not receive an apology or a proper explanation for the delay.
Your feedback is incredibly valuable to us, and we will work hard to improve our process so that future customers do not experience similar issues. If you have any further questions or need assistance, please feel free to reach out to us at hej@bogide-legekaeden.dk or 76752020.
Best regards,
Michelle from Bog og Ide & Legekæden
Support bookshops
Bit long to wait for English language books but happy to support a bookshop rather than online store.
1 February 2025
Fin service
26 January 2025
Slow delivery
It takes too long!
I ordered a book that I can see being in stock in other Bog & ide neer by, but it takes weeks before arriving in my local store.
23 January 2025
Reply from Bog & idé
Dear Elena
I sincerely apologize that your delivery took longer than expected. I understand how frustrating it can be when the book is available in other stores, yet still takes time to be delivered to your local shop.
Our stores are independent entities, and therefore, they do not transfer books between each other. Your local store would have had to order the book from our central warehouse, which can take a bit longer. We always try to inform customers about this during the purchase process, so they are prepared for the delivery time.
We take your feedback seriously and will work on improving our delivery times going forward. You are always welcome to contact us at hej@bogide-legekaeden.dk or at 76752020 if you have any questions or need further assistance.
Best regards,
Michelle from Bog og Ide & Legekæden
I ordered my products from you on the…
I ordered my products from you on the 14th of December (As a Christmas present to my son) and received it on the 25th of January.
42 days later.
Unacceptable.
With no explanation or compensation.
I will not be purchasing from you again and will pass on this experience to anyone who is thinking of purchasing from you.
I presume to receive, if any, an apologetic reply which is not nearly what I expect close to a full refund.
Let’s see what this message will come to.
I hope you can hold your standards to your word.
Respectfully awaiting your reply.
24 January 2025
Reply from Bog & idé
Dear Nick
I sincerely apologize for the extremely long delivery time you experienced. A 42-day wait is absolutely not the level of service we aim to provide, and I completely understand your frustration—especially when the order was meant as a Christmas gift.
We strive to keep customers informed about any delays, and I regret that you did not receive an explanation or compensation during this process. Your feedback is very important, and I will make sure it is shared internally so we can improve our service moving forward.
I have sent you an email to follow up on your case directly. Please feel free to reply if you would like to discuss this further.
Once again, I apologize for this experience, and I truly appreciate you taking the time to share your feedback.
Best regards,
Michelle from the Bog & idé team
hej@bogide-legekaeden.dk
www.bog-ide.dk
Books weeent arrived even after one…
Books weeent arrived even after one month. I called the customer service serveral times. Weekly comment your books most likely Will arrive this week…
Once I was 136th in the queue.
At the meantime I received serveren e-mails to rate their service. I endes up cancelling my12ish books package. The next day after cancellation they deducted the amount from my account. Had to Call again to sort it out. Now again a rate request. Well here it is.
6 January 2025
Reply from Bog & idé
I sincerely apologize for the experience you've had. This is certainly not how we want our customers to feel treated. Since then, we have worked to resolve the situation and have refunded your order as agreed. I hope we can have the opportunity to improve this impression in the future. If you have any further questions, please feel free to contact us.
Jonas fra Bog & idé teamet
hej@bogide-legekaeden.dk
www.bog-ide.dk
sen levering
10 January 2025
Reply from Bog & idé
Hej Yasha,
Tak for din anmeldelse.
Jeg beklager du har oplevet lidt længere leveringstid på din Klik og Hent ordre, som var klar til afhentning i butikken på 5. hverdag.
Hvis der er noget, du har brug for yderligere hjælp med, er du altid velkommen til at kontakte os på hej@bogide-legekaeden.dk eller ringe til os på tlf.: 76752020.
Du ønskes en rigtig god dag.
De bedste hilsner Belinda fra Bog & Ide / Legekæden
Good experience
Got to wait few days for my book arrives due to the black friday sale, other than that, its all good.
14 December 2024
Poor service and no delivery
I ordered a book for a Christmas present. Order was placed in 13.12 and 2.1 still no signs of delivery! Tried to call customer service and there are 25 persons in the queue and very long waiting time!
2 January 2025
Unprompted review
Reply from Bog & idé
Hi Jaana
I sincerely apologize for the delay and the long wait times in our customer service. I understand your frustration, especially since it was a Christmas gift.
Some deliveries take longer during the holiday season, but you should have received updates.
If your order has not arrived, please contact us by email, and we will assist you as soon as possible.
Best regards,
Cecilie from the Bog & idé team
hej@bogide-legekaeden.dk
www.bog-ide.dk
Web orders are not respected
I placed an order on the web. They charged me twice. Then they cancelled the order without explanation and without notifying me, despite having my email and number to text. Luckily, they cancelled the charges.
If you can find the book in the store, you're safe. But don't trust their delivery service at all!!
18 December 2024
Unprompted review
Reply from Bog & idé
I sincerely apologize for the frustration you experienced with your order. Being charged twice and then having the order canceled without notice is certainly not the experience we want to provide.
I'm glad to hear that the charges were reversed, but I completely understand your disappointment with the lack of communication. We are continuously working to improve our processes and ensure that customers receive timely updates about their orders.
If there’s anything we can do to assist you further, please don’t hesitate to reach out.
Best regards,
Jonas - Bog & idé
The book was advertised wrongly
The book was advertised Hardback. Delivered was paperback. After complaining, got the reply that you can return at the shop.
12 December 2024
Reply from Bog & idé
Hi Harry
I’m very sorry for the incorrect product description and the inconvenience this has caused. That’s certainly not the experience we want to provide.
If you have any other questions, please don’t hesitate to contact our customer service at hej@bogide-legekaeden.dk.
Med venlig hilsen
Cecilie fra Bog & ide teamet
God service
9 December 2024
Just about everything 😀
3 December 2024
Quick and efficient!
28 November 2024
As a nordic citizen I find it amazingly…
As a nordic citizen I find it amazingly stupid that I can't buy something online because I don't have a danish phone number even tho I live in Denmark. Liksom vafan? This is 2024 but your system is loosing in the life–spam competition against a turtle....
good store tho :)
1 December 2024
Unprompted review
Reply from Bog & idé
Thank you for taking the time to share your feedback.
I apologize for the inconvenience you experienced during your online purchase. Our system is currently set up to accept only Danish phone numbers, which I understand can be frustrating. If you encounter this issue again in the future, please feel free to reach out to us directly, and we’ll do our best to assist you with completing your order.
We value your feedback and will look into whether this is something we can improve moving forward. Should you need assistance, you are always welcome to contact us at hej@bogide-legekaeden.dk or call us at +45 76752020.
Best regards,
Michelle fra Bog & idé / Legekæden
God service
15 November 2024
Delivery time
I ordered a book week in advance for a birthday gift. It said on the website that it can be delivered to shop of my choice in 1 to 3 work days.
Well, it didn't. On the 3rd work day after ordering I went to the store to ask about it. They told me to come back in 2 days, because they don't see why it shouldn't be delivered until then. The book still wasn't there. Reasoning for that was that it is an English book. What is the difference if it was available and sent from a store approximately 150km from my store of choice? Now I'm going to a birthday party without a gift.
Very dissatisfied :(
Edit:
I got notification 20 minutes before my train and I was running like crazy to pick it up. Still it would be better to be notified that the order won't come at assumed date.
8 November 2024
Unprompted review
Reply from Bog & idé
Thank you for sharing your experience with us.
I’m very sorry that your order didn’t arrive within the expected timeframe, especially when it was meant as a birthday gift. I can see how frustrating it must have been to visit the store multiple times without receiving clear updates. English books can sometimes take longer to deliver due to supply chain differences, and we apologize for not communicating this more clearly during the process.
We understand that timely updates are crucial, and your feedback will help us improve how we handle and inform customers about delivery delays in the future. If there’s anything we can do to assist you further, please don’t hesitate to reach out at hej@bogide-legekaeden.dk.
We hope you’ll consider giving us another chance to provide a better experience in the future.
Best regards,
Michelle Bog & idé / Legekæden
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