Bon Accord Life Reviews 

1,133
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and knowledgeable staff who take ample time to explain various insurance policies clearly without applying any hard sell pressure. Consumers deeply appreciate the supportive customer service, noting that agents are remarkably patient, friendly, and genuinely focused on finding affordable plans tailored to individual requirements. Some reviewers were not happy with receiving persistent phone calls or encountered occasional rude behavior from representatives when contacted about new policies. A few customers felt overwhelmed by unexpected outreach phone efforts after already searching for insurance coverage elsewhere.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professional, knowledgeable, and friendly... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that advisors are welcoming, professional,... See more

Service

Reviewers mention positive feedback about service, highlighting a consistently smooth, professional, and... See more

User experience

Consumers find user experience to be exceptionally positive, describing the process as very easy and clear.... See more

Price

Clients share positive opinions on price, reporting that agents successfully found them affordable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an absolute amazing conversation with Akheel Rehman today. Called up for home insurance, ended up reviewing my policy saving me money and giving additional benefits!! Such an easy conversation a... See more

Rated 5 out of 5 stars

For me the biggest attraction dealing with Tina was that there was no hard sell. My circumstances are not standard by any stretch of the imagination, but she was able to help me through the web of l... See more

Rated 5 out of 5 stars

Both Sarah Jane & Kayleigh, deserve awards. I cancelled my policy, due to another company stating I was getting a better deal. But this was not the case. I got back intouch with Sarah Jane, t... See more

Rated 5 out of 5 stars

Mary was absolutely amazing, very patient and took the time to understand what kind of life cover I need. She was mindful of what I could comfortably afford in terms of a monthly premium. She went thr... See more


Company details

  1. Insurance broker
  2. Life Insurance Agency

Information provided by various external sources

Ever wonder what it must feel like to know that you have it covered… Peace of mind that tomorrow is taken care of? Today is the perfect day to make it happen. We're committed to protecting your tomorrow. Welcome to Bon Accord Life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,133)

133 reviews in the last 12 months

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Rated 5 out of 5 stars

Life insurance

Akeel is a lovely amiable gentleman who listened to what I wanted in the way of life insurance. He was able to tailor my policy to my needs and has a great sense of humour (much needed for an AV fan) thank you.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and professional service

I received a call back from Peter McDonnell (Bon Accord) concerning a Life product.
He was attentive, friendly but professional at all times. We clarified my needs and he provided a range of options of which I agreed on one.
He explained in detail the policy and then repeated the details so that I understood what I was signing up to.
All in all a very positive experience.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

I have been with Bon Accord for nearly…

I have been with Bon Accord for nearly 10 years, and I am still very pleased with the service they provide. Tina is very patient and clear during our phone conversation which is both informative and not obliging.

I will definitely encourage friends and family to reach out to Tina.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Ruku Sultan was amazing with arranging…

Ruku Sultan was amazing with arranging mine & my partners life insurance, critical illness cover and income protection. In a world that can be confusing to understand I felt that Ruku was able to lay everything out to help me make an informed decision on the right cover for our needs. Great customer services, will definitely be using him again in the future for my insurance needs.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Polite, friendly and informative

Tina contacted me to review my current policy. This is something i had been meaning to do but just never got round to it! Tina went through a background of my current policy and situation and from there was able to offer me something with a better fit compared to my old policy. Throughout the call Tina. Was polite and friendly and explained everything thoroughly. Now i have piece of mind that my policy suits my needs and would recommend this service!

21 October 2025
Unprompted review
Rated 1 out of 5 stars

THEY ARE A NIGHTMARE!

They will not give up calling me, Ive told them quite frankly to give me some time to think about my life insurance choices & I’ll call them ….they haven’t stopped & persist in calling me constantly multiple times a day EVERY DAY - it’s HARASSMENT!!! I’ve blocked all their numbers now as I’ve had enough, perhaps in future do not harass & break out what is technically bullying tactics to get someone to sign up to pay you guys money as note to yourselves all that = DOESNT WORK!!!

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Akeel Review

Akeel was really helpful and always provided a detailed breakdown of what was being spoken about to the smallest details so I had a good understanding. Clear and concise and really happy to respond to any questions that I had to ask. Very useful and helped me find the best deal for me that was suitable, without trying to add on things I did not want or need.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Akeel Rahman

Akeel Rahman. absolutely amazing customer service , was able to support me when getting sporting insurance and point me to the right direction in which one was best for me and my health. was also very comfortable to have a guenuine converstation with me and was very interested in my sports career. this at many businesses is hard to find. i would happy to, 100% with out a doubt recommend Akeel Rahman- truly he deserves a raise !

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Income Protection

Tina called and was very helpful throughout the process of arranging cover, that included explaining each policy and coming up with a varied list of options

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Tina Brazier has made my experience…

Tina Brazier has made my experience with the company so much easier and respected all my boundaries that were previously crossed by other insurance companies.
Very knowledgeable and helpful.
The prices are very competitive and appealing

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Spoke to a lovely man called Ali

Spoke to a lovely man called Ali, he was professional, polite, friendly, talking through everything with him was easy, he explained everything well, made my whole experience pleasant, answered any question I had, left me in no doubt to go forward with policy 😀

2 October 2025
Unprompted review
Rated 5 out of 5 stars

life insurance

Lisa,was very helpful in making me understand the right life insurance policy. That was best for me. She explained everything,how long my policy was for ,how much my family would get if anything happened to me. Overall Bon Accord is a good company to deal with and to help u get the right insurance policy that u can afford.

29 September 2025
Unprompted review

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