Bon Accord Life Reviews 

1,131
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and knowledgeable staff who take ample time to explain various insurance policies clearly without applying any hard sell pressure. Consumers deeply appreciate the supportive customer service, noting that agents are remarkably patient, friendly, and genuinely focused on finding affordable plans tailored to individual requirements. Some reviewers were not happy with receiving persistent phone calls or encountered occasional rude behavior from representatives when contacted about new policies. A few customers felt overwhelmed by unexpected outreach phone efforts after already searching for insurance coverage elsewhere.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professional, knowledgeable, and friendly... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that advisors are welcoming, professional,... See more

Service

Reviewers mention positive feedback about service, highlighting a consistently smooth, professional, and... See more

User experience

Consumers find user experience to be exceptionally positive, describing the process as very easy and clear.... See more

Price

Clients share positive opinions on price, reporting that agents successfully found them affordable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an absolute amazing conversation with Akheel Rehman today. Called up for home insurance, ended up reviewing my policy saving me money and giving additional benefits!! Such an easy conversation a... See more

Rated 5 out of 5 stars

For me the biggest attraction dealing with Tina was that there was no hard sell. My circumstances are not standard by any stretch of the imagination, but she was able to help me through the web of l... See more

Rated 5 out of 5 stars

Both Sarah Jane & Kayleigh, deserve awards. I cancelled my policy, due to another company stating I was getting a better deal. But this was not the case. I got back intouch with Sarah Jane, t... See more

Rated 5 out of 5 stars

Mary was absolutely amazing, very patient and took the time to understand what kind of life cover I need. She was mindful of what I could comfortably afford in terms of a monthly premium. She went thr... See more


Company details

  1. Insurance broker
  2. Life Insurance Agency

Information provided by various external sources

Ever wonder what it must feel like to know that you have it covered… Peace of mind that tomorrow is taken care of? Today is the perfect day to make it happen. We're committed to protecting your tomorrow. Welcome to Bon Accord Life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,131)

130 reviews in the last 12 months

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Rated 5 out of 5 stars

Both Sarah Jane & Kayleigh

Both Sarah Jane & Kayleigh, deserve awards.
I cancelled my policy, due to another company stating I was getting a better deal. But this was not the case. I got back intouch with Sarah Jane, to apologise & to ask could my previous policy be reinstated.
Kayleigh, set it back up within seconds.
I now feel very assured, with my policy.
Such lovely, kind & considerate ladies.
I cannot thank you both enough.
Would sincerely recommend BON ACCORD to anyone.

THANKYOU AGAIN!!! :D

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Lisa has been patient while waiting for…

Lisa has been patient while waiting for my health checks. She is supportive and professional, also has helped with all my queries. I am happy to have someone to go back to should I need further support. Lisa should be recognised for her hard work!

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Employment Protection policy

I had an absolute amazing conversation with Akheel Rehman today. Called up for home insurance, ended up reviewing my policy saving me money and giving additional benefits!! Such an easy conversation and what a laugh we had. An absolute assett to the company. I pray the best for you keep doing what you do and being you!! Let me know if you need a witness statement to get you out the hole when they drag you in the office after quality assessing the call..haha

11 September 2025
Unprompted review
Rated 5 out of 5 stars

No hard sell, just open advice :) Thanks again Tina

For me the biggest attraction dealing with Tina was that there was no hard sell. My circumstances are not standard by any stretch of the imagination, but she was able to help me through the web of life insurance and what my genuine requirements are foing forward.

Whilst Tina was open and honest, she explained the prducts that I currently hold and how these could be increased, but only if that's what I wanted to do - no hard sell, just a genuine approach and desire to meet customer need. Thank you @Tina!

31 August 2025
Unprompted review
Rated 5 out of 5 stars

Update of personal cover

I was most comfortable and at ease with Tina, the member of sales team I was speaking to. She was most professional and very helpful,it was a pleasure dealing with her

3 September 2025
Unprompted review
Rated 5 out of 5 stars

First class

From start to finish Akeel made the process as easy as possible. Was unsure what I wanted but he made it easy for myself to choose from. Cannot thank him enough for his patience and time.

3 September 2025
Unprompted review
Rated 1 out of 5 stars

Shocking

Received a call to say they are ringing regarding my Bereavement cover and gave my insurers name. I told him it was already being processed. He then claimed the line was bad and cut off.
I mmeditely called my insurers who knew nothing about this company and assured me everything was being proceed for my late husband. How cruel can people be praying on the bereaved.

1 September 2025
Unprompted review
Bon Accord Life logo

Reply from Bon Accord Life

Hi Pamela. Thank you for your review. Firstly, I am extremely sorry for your loss and appreciate this is a difficult time for you. Due to this I have looked into the reason for our call to ensure we, as a business are always following best practices for our customers. The reason for our call was answering an enquiry you had made for yourself on Saturday for cover on a Sunlife funeral plan. Our consultant was following this up, and I think some wires may have been crossed. I can only apologise if this was upsetting for you, and I have removed your details from our system. Please feel free to reach out to us on info@bonaccordlife.com if you would like to discuss further. Thanks

Rated 5 out of 5 stars

Mom the blues

AKEEL was a very polite, professional and friendly person it was a pleasure to speak to him and he provided me with exactly what I needed

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Ahmed (sorryI mean Akeel)

Ahmed, sorry I meant Akeel, was very professional and entertaining and explained everything fully making sure it was affordable I thoroughly recommend Bonaccord as they have always been professional, knowledgeable and explained everything fully in a way that is easy to understand

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Akeel Rahman

Akeel Rahman. What a man!
Helped me out twice! With life insurance and income insurance. Great guy and knows his stuff just ashame he supports a bad football team 🤣
Would highly reckon

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. My consultant Akeel Rahman was fantastic. He listened to what i was looking and he talked through everything with me to ensure he gave the best advice on the products which were most suitable for me. I can't rate the kind of customer service he gave to me highly enough. He was friendly, funny, very informative, and not pushy at all.

10 July 2025
Unprompted review

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