bonprix Reviews 

94,402
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I have been a long customer from this company and I trust them. I don’t normally write reviews, cause I can’t be ask. But this is just one of those things that I have to do to give support to this c... See more

Rated 5 out of 5 stars

i ordered these bras not having much hope because i’m not usually lucky with bras and they were PERFECT! i’m definitely going to buy more again. i recommend measuring and finding out your size before... See more

Rated 5 out of 5 stars

Made a payment to Bonprix and accidently filled in wrong OCR/reference number. So they couldnt register my payment. Contacted them and was furious, but then noticed the number wasnt correct. So contac... See more

Rated 5 out of 5 stars

I've bought quite a few things from Bonprix including a swimsuit, jumper, dress and blouse and I am very satisfied with everything I purchased. On one shipment, I received an email that it arrived, bu... See more

Company details

  1. Couture store
  2. Clothing Shop
  3. Men's clothes shop
  4. Shoe shop
  5. Underwear shop
  6. Ladies' clothes shop

Written by the company

Fashion made smarter: Entdecke die besten Angebote für Damenbekleidung, Herrenbekleidung, Schuhe, Wäsche und Wohnen bei bonprix.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

94k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(94,402)

16,303 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very bad

Very bad. I ordered two weeks ago and I haven’t known anything about my order. The shipping times indicated are not true. I wrote to customer service to find out shipping time (I understand the current situation) and obviously I had no answer. If in a few days I have no answer I will ask for a refund. In any case, I’ll delete the app and I will no longer make purchases.

28 July 2020
Unprompted review
Rated 1 out of 5 stars

Be careful, SCAM company

Be careful! SCAM company. I never received my products (they told me it was lost in the post). After many phone calls and emails with different people as nobody takes ownership I have still not received my refund. Making up excuses “your email doesn’t work”, we can’t refund your credit card”, the list is long. I have reported them and will go to court unless I receive my refund.

11 July 2020
Unprompted review
Rated 1 out of 5 stars

...Disingenuous...

...Disingenuous...why send out a discount code that doesn’t apply? Contacted customer services and not very helpful and suspect it was some marketing scam...

27 October 2019
Unprompted review
Rated 2 out of 5 stars

Quality great ..complaints process awful

The quality and value of the clothing is great & I would highly recommend. However....once there is an issue the complaints process is dire and protracted and they don't meet their "our promise to you". I raised a relatively straightforward query towards the end of July & was promised at worst an update in 4 weeks. I chased at 4 weeks & got another holding response posted 3/9. Should apparently be resolved 8 weeks after initially raising so about a week to go. I hope I'm wrong but I suspect I will be at next stage of taking to Financial Ombudsman.

12 September 2019
Unprompted review
Rated 5 out of 5 stars

Good

Good clothes style and price quick delivery very happy with bon prix.

5 September 2019
Unprompted review
Rated 4 out of 5 stars

A lovely selection of clothes

A lovely selection of clothes. I can always find something i love. If i had one issue it would be that the clothes are usually quite a small fitting, especially the jeans so i usually have to order the next size up but it's not a big issue. Good value for money.

25 August 2019
Unprompted review

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