They used to be absolutely goated - items and sizes, stock and postage was hard to beat at their prices. In the last couple of weeks they've done away with next day delivery and their stock levels are... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Please check your customer service email as soon as possible. And please reply to the tracksuit order problem. Unresolved, it will go higher up the relevant refund, and management chains. I'm exp... See more
Company replied
Wrong colour of trousers, wrong size(sent big and tall rather than regular sized)and horrible quality of material used. Looked nothing similar to what I'd ordered didn't bother trying to return, just... See more
Disappointed my item was not delivered in the time stated on my order, however customer services were helpful and answered quickly.
Company replied
Company details
Information provided by various external sources
Explore a collection of mens clothing and shop the latest menswear trends at boohooMAN. Shop affordable styles from mens shirts, jeans, coats to footwear and much more
Contact info
United Kingdom
- www.boohooman.com
2.2
Poor
14k reviews
Replied to 93% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service
18 April 2026
Unprompted review
Reply from boohooMAN
Hi,
Thank you for taking the time to leave us a review!
We’re so happy to hear that you had a great experience shopping with BoohooMAN. Your feedback is greatly appreciated, and we’ll continue working hard to bring you the best products and service.
We look forward to welcoming you back soon.
Thanks again for choosing BoohooMAN!
Rob
Took 4 full working days from Monday…
Took 4 full working days from Monday April 13. For it just to be dissipated on Friday 17 April. Won’t be ordering again. As this is ridiculously slow sending parcels to Evri. Won’t respond to my messages of my concerns. I tried everything to get in contact with them. But still no response.
18 April 2026
Unprompted review
Reply from boohooMAN
Hi,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
Bought an item from Boohooman
Bought an item from Boohooman, 10 days went by and I recieved no update on shipping/tracking. I tried to reach out to customer service, but was met with an AI assistant that offered no help at all. They redirected me to the seel customer service and they told me to wait a month to file a lost package claim. This is absolutely ridiculous. I just want my money back at this point. Turned a long time buyer into someone who will never buy from this site again.
16 April 2026
Unprompted review
Reply from boohooMAN
Hi Jason,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
Disappointed my item was not delivered…
Disappointed my item was not delivered in the time stated on my order, however customer services were helpful and answered quickly.
16 April 2026
Unprompted review
Reply from boohooMAN
Hi Wayne,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
They used to be absolutely goated
They used to be absolutely goated - items and sizes, stock and postage was hard to beat at their prices. In the last couple of weeks they've done away with next day delivery and their stock levels are all out - getting refunds for stuff they don't have but waiting a week to be told, then another week for the refund.
16 April 2026
Unprompted review
Reply from boohooMAN
Hi Christopher,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
Customer service was great (Kai)
I haven’t got my order yet but all I wanna say is that the customer service was great I never got helped this fast a really gentle and kind person named Kai helped me out it was a great experience and I’m looking forward to my order thank u.
If yall have problems I used Instagram for help it’s probably the best option fast response and great people!
Kind regards
Sami
15 April 2026
Unprompted review
Reply from boohooMAN
Hi Sami,
Thank you for taking the time to leave us a review!
We’re so happy to hear that you had a great experience shopping with BoohooMAN. Your feedback is greatly appreciated, and we’ll continue working hard to bring you the best products and service.
We look forward to welcoming you back soon.
Thanks again for choosing BoohooMAN!
Rob
Can't fault both boohoo and boohoo man…
Can't fault both boohoo and boohoo man anytime I contact they are very quick to answer thats quality service
15 April 2026
Unprompted review
Reply from boohooMAN
Hi Pamela,
Thank you for taking the time to leave us a review!
We’re so happy to hear that you had a great experience shopping with BoohooMAN. Your feedback is greatly appreciated, and we’ll continue working hard to bring you the best products and service.
We look forward to welcoming you back soon.
Thanks again for choosing BoohooMAN!
Rob
5* for worst customer service
If I could rate them for bad customer service they’d get 5 stars. They’ve got to be the worst going surely?
When trying to use my gift card I was issued rather than given a refund (I’m sure I selected for the funds to go back into my bank but Boohoo are notorious for doing that) it said BoohooMan are experiencing issues with their gift cards and to contact customer service.
A week later and I’m still no further forward.
I get one message per day, always from a different person saying have you tried this, can you do that, asking me questions that I’ve ready provided information for and it’s soooo frustrating!
Yesterday I was told I’d be issued a new gift card so today when I’ve chased them again, they’re asking me for the order number of when I bought the gift card 🤦🏽♀️ yet they already know I was issued this as a refund.
I’ve gone round in circles and I’m no further forward in a week.
I’m determined to get a new gift card eventually just so they don’t have my money!
15 April 2026
Unprompted review
Reply from boohooMAN
Hi Gina,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Hello Rob
Hello Rob
It’s been 15 damn days since I first contacted you, and I’ve still had no proper response. This is beyond frustrating — it’s completely unacceptable.
I don’t know how you think it’s okay to ignore someone for this long, but it’s not. I want my refund processed immediately, no more delays, no more excuses.
If I don’t hear back ASAP, I’ll be forced to escalate this further because this level of service is honestly a joke.
Sort it out.
11 March 2026
Unprompted review
Reply from boohooMAN
Hi Harini,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
Took a little time but Ansa from the…
Took a little time but Ansa from the customer service was great help with resolving an issue with my order
17 August 2025
Unprompted review
Reply from boohooMAN
Hi Ash,
Thank you for taking the time to leave us a review!
We’re so happy to hear that you had a great experience shopping with BoohooMAN. Your feedback is greatly appreciated, and we’ll continue working hard to bring you the best products and service.
We look forward to welcoming you back soon.
Thanks again for choosing BoohooMAN!
Rob
will never shop with this company utter…
will never shop with this company utter utter scam you go there for cheap stuff they hit you with extra free so not worth it asos and other better places than this garbage place avoid at all costs.
15 April 2026
Unprompted review
Reply from boohooMAN
Hi Raf,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
Although I didn’t receive my package
Although I didn’t receive my package. The agent KAI has amazing customer service skills and helped me to figure things. I do love boohooman clothing and will continue to shop! Again thanks KAI
14 April 2026
Unprompted review
Reply from boohooMAN
Hi,
Thank you for taking the time to leave us a review!
We’re so happy to hear that you had a great experience shopping with BoohooMAN. Your feedback is greatly appreciated, and we’ll continue working hard to bring you the best products and service.
We look forward to welcoming you back soon.
Thanks again for choosing BoohooMAN!
Rob
Very satisfied
I have ordered 3 times from boohooman.com and I am a very satisfied customer. The items only took 7 days to arrive, the items were TOP quality, and I didn't get screwed out of my money. I know boohooman.com has negative reviews but I got lucky and I will definitely order from them again!! I LOVE the baggy sweatpants I wear them everyday! Thank you boohooman.com for being reputable (at least with me) and I hope someday soon you will get many more positive reviews!!
1 January 2026
Unprompted review
Reply from boohooMAN
Hi Jamie,
Thank you for taking the time to leave us a review!
We’re so happy to hear that you had a great experience shopping with BoohooMAN. Your feedback is greatly appreciated, and we’ll continue working hard to bring you the best products and service.
We look forward to welcoming you back soon.
Thanks again for choosing BoohooMAN!
Rob
Customer service well on point and get…
Customer service well on point and get in contact with useful answers
14 April 2026
Unprompted review
Reply from boohooMAN
Hi Deron,
Thank you for taking the time to leave us a review!
We’re so happy to hear that you had a great experience shopping with BoohooMAN. Your feedback is greatly appreciated, and we’ll continue working hard to bring you the best products and service.
We look forward to welcoming you back soon.
Thanks again for choosing BoohooMAN!
Rob
very bad service don't buy if you are from EU
customer service is soo bad, didn't even get confirmed email for my order. they also don't care about clients from Europe so if u are from Europe don't order it will never come. there sizing is confusing more than the women i have been with. DO NOT BUY.
and also a message for the devs who builed there website be better very bad website doesn't work learning wordpress crash course on youtube doesn't help
14 April 2026
Unprompted review
Reply from boohooMAN
Hi Taim,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Great brand, would love smaller sizes
I really like the brand — the designs are modern and the prices are great.
Kai was very helpful and assisted me quickly and professionally.
The only thing I miss is having more smaller sizes available (I wear UK 30 / EU 38). It would be great if you could expand the size range downwards.
Still, I’ll keep shopping with you.
Recommended.
14 April 2026
Unprompted review
Reply from boohooMAN
Hi Roman,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
My name is Mathias,ive placed a couple…
My name is Mathias,ive placed a couple of orders and honestly no complaints whatsoever. The quality is very good for the price,the shipping is on time and i know at all times where my package is, the customer service is very reliable and fast but also being polite and respectful. Top top top brand
14 April 2026
Unprompted review
Reply from boohooMAN
Hi Mathias,
Thank you for taking the time to leave us a review!
We’re so happy to hear that you had a great experience shopping with BoohooMAN. Your feedback is greatly appreciated, and we’ll continue working hard to bring you the best products and service.
We look forward to welcoming you back soon.
Thanks again for choosing BoohooMAN!
Rob
THE BEST CLOTHING COMPANY
I've been shopping from Boohooman for a very long time, and I'm never gonna stop 😀 The quality of their clothes is A1, I'm talking about real cotton, nice style 😎
13 April 2026
Unprompted review
Reply from boohooMAN
Hi Makenson,
Thank you for taking the time to leave us a review!
We’re so happy to hear that you had a great experience shopping with BoohooMAN. Your feedback is greatly appreciated, and we’ll continue working hard to bring you the best products and service.
We look forward to welcoming you back soon.
Thanks again for choosing BoohooMAN!
Rob
Awful company
Wouldn't let me return denim shorts and tried to say it came under the same hygiene returns policy as underwear and swimwear
1 April 2026
Unprompted review
Reply from boohooMAN
Hi,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Great customer service
Great customer service, Kai cleared up questikns on my order. Fast replies. 10/10
12 April 2026
Unprompted review
Reply from boohooMAN
Hi Emilio,
Thank you for taking the time to leave us a review!
We’re so happy to hear that you had a great experience shopping with BoohooMAN. Your feedback is greatly appreciated, and we’ll continue working hard to bring you the best products and service.
We look forward to welcoming you back soon.
Thanks again for choosing BoohooMAN!
Rob
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