They used to be absolutely goated - items and sizes, stock and postage was hard to beat at their prices. In the last couple of weeks they've done away with next day delivery and their stock levels are... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wrong colour of trousers, wrong size(sent big and tall rather than regular sized)and horrible quality of material used. Looked nothing similar to what I'd ordered didn't bother trying to return, just... See more
Please check your customer service email as soon as possible. And please reply to the tracksuit order problem. Unresolved, it will go higher up the relevant refund, and management chains. I'm exp... See more
Company replied
7 days after I created an order I received a notification that it was shipped. Why did it take that long to ship? Now I have to wait an additional 5-8 days for it to be delivered.
Company replied
Company details
Information provided by various external sources
Explore a collection of mens clothing and shop the latest menswear trends at boohooMAN. Shop affordable styles from mens shirts, jeans, coats to footwear and much more
Contact info
United Kingdom
- www.boohooman.com
2.2
Poor
14k reviews
Replied to 93% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I always order from them.But this time…
I always order from them.But this time I ordered clothes for my holiday tomorrow is my flight they still didn’t deliver my parcel.No tracking update just showing in progress no valid response from them. Very disappointing.
12 April 2026
Unprompted review
Reply from boohooMAN
Hi Oduid,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
great service
order delivered following day and Kai in customer service responded to my return query within minutes
12 April 2026
Unprompted review
Reply from boohooMAN
Hi,
Thank you for taking the time to leave us a review!
We’re so happy to hear that you had a great experience shopping with BoohooMAN. Your feedback is greatly appreciated, and we’ll continue working hard to bring you the best products and service.
We look forward to welcoming you back soon.
Thanks again for choosing BoohooMAN!
Rob
Awful service
Awful service, long wait time for products. Items just sit for over a week before shipping. I won’t use this company again. Absolutely useless. Steer well clear of this tinpot business
12 April 2026
Unprompted review
Reply from boohooMAN
Hi Gavin,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
My order is late but the ai assistant…
My order is late but the ai assistant online helped well, a 50/50 service so far
12 April 2026
Unprompted review
Reply from boohooMAN
Hi Vinnie,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
I paid £5.99 for next day delivery…
I paid £5.99 for next day delivery (meaning my order was meant to arrive yesterday) and i’m being informed that it most likely won’t be delivered today or tomorrow meaning i paid extra for next day when i’ll be receiving it ATLEAST 3 days later than expected.
11 April 2026
Unprompted review
Reply from boohooMAN
Hi Lexi,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
It would be 0 if I could.
It would be 0 if I could.
Terrible company.
Why offer next day delivery and charge for it when you can’t actually fulfil this promise?
Can’t get hold of anyone in customer service.
No longer need the item as the event has now passed but still no delivery or refund????
Luckily I paid with Klarna so I can cancel the next payments.
AVOID AVOID AVOID AVOID AVOID AVOID
9 April 2026
Unprompted review
Reply from boohooMAN
Hi Caroline,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Placed next day order 2 days ago
Placed next day order 2 days ago, no reply back from customer service, no dispatch email will never order again
11 April 2026
Unprompted review
Reply from boohooMAN
Hi Jo,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Placed an order for next day delivery
Placed an order for next day delivery. Should have arrived yesterday but still says in progress on their site. Taken my money already and no one is getting back to me from customer service. Avoid at all costs.
9 April 2026
Unprompted review
Reply from boohooMAN
Hi Marcus,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Disappointing!!!
Ordered nearly a week ago and still not dispatched my order. Very slow!!!
8 April 2026
Unprompted review
Reply from boohooMAN
Hi Rob,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
My first ever review (not in a good way).
Is my first review ever and this tells you how disappointing my experience is if i was willing to make an account for this. The actual shopping experience is okay, sometimes things are overpriced sometimes you find reduced items and get a bargain, hit or miss but when it hits it hits.
My 1 star is focussed on their customer service support (or lack of).
My first situation is; I bought a £100 gift card for a friend as a birthday present because they love Boohooman and that was on the 24th of March, their birthday being 29th of March so i scheduled it for that day (Order number MUK130360831).
29th comes around and the birthday person hasn’t received it, my best guess is perhaps i’ve made a typo for the recipients email address although it asked me to type it in twice so ? (can’t really seem to be able to check as i checked out as a guest on website). I contacted them on imessages and spoke to KAI (their Ai robot, useless for complex requests), and told me that their customer service team are busy but they will contact me back soon. So i waited and waited. 3 days later NOTHING. I messaged them on messenger instead to see if perhaps i could get help there, but same thing. Managed to get a single reply a couple of days later an agent said that they will send the gift card to the email i purchased with and will take up to 48 hours. So 48hours went by checked my email, spam, junk… nothing.
I contacted again to say i haven’t received it. Got the message that they’re busy once again. A week later on a friday i received a reply from an agent saying that this has been escalated and to allow them 3 working days to help solve it. 3 working days after (so 5 days for me) no one got back to me.
So at this point is been about 2 weeks of them saying their team is busy and they’ll get back to me and when an agent does reply to you finally is a short message like “can you provide the email address and order number?” so you do, and then hear NOTHING back, they just disappear and if you try to message again to continue the conversation you get KAI and start the process from the start.
My second situation is similar, also a gift card. On the 27th i bought another £100 gift card for my bf (order number MUK130376572). It was scheduled to be sent today (10th April) at 10:28am. He hasn’t received it, we have both checked all folders in his email and NOTHING.
How is it possible, is happened twice now. I understand they’re changing the way they do gift cards soon but if that’s the case they should not allow customers to purchase them until that’s sorted. This is appalling.
While ive tried to be patient and understanding that they are busy, this is far from acceptable. To this day still hasn’t been resolved, with the first gift card they keep saying is being escalated and escalated. Is it being escalated to the moon? I don’t understand, i have email proof for both of them that i purchased the gift cards so is not like im trying to get free money and scam them. Even if the solution was me proving the right email address for the recipient and that be sent to them instead of being sent to me so i can gift it, that would work. But is horrible, I’m anxious, and I’m increasingly getting frustrated and worried i have now lost £200, in this economy IS A LOT.
All i want is to know where are this gift cards and for the recipients to receive them. I am so disappointed Boohooman, you need to do better PLEASE RESOLVE THIS. Never spending any money on them ever again.
10 April 2026
Unprompted review
Reply from boohooMAN
Hi Patt,
Thank you for sharing your feedback about your recent experience. I’m really sorry to hear that you had issues with your order.
I can see that our customer service team has already addressed the matter, but I’ll make sure to pass along your feedback to help us improve further.
Thanks again, and take care.
Rob
Get what you pay for I suppose... if you're lucky
Get what you pay for I suppose. Cheap clothes and AI customer services, what could go wrong? 6 days from ordering and no update on the order, I'd accept delays if delivery is free but this is clearly a scam. Will certainly not be ordering from here again. No way of contacting an actual person to find out what's going on, AI chat bot is all they offer and it will just repeat the same rubbish of wait an additional 10 days (yes 10 days) and it may arrive, if it doesn't reach out to them again. What a nonsense. Would love to bump into the execs of these unscrupulous companies.
5 April 2026
Unprompted review
Reply from boohooMAN
Hi Mat,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Great Customer service from Kai
Great Customer service from Kai. Prompt reply with all the information requested.
10 April 2026
Unprompted review
Reply from boohooMAN
Hi Hayley,
Thank you for taking the time to leave us a review!
We’re so happy to hear that you had a great experience shopping with BoohooMAN. Your feedback is greatly appreciated, and we’ll continue working hard to bring you the best products and service.
We look forward to welcoming you back soon.
Thanks again for choosing Debenhams!
Rob
I’ve ordered with them 3 month ago and…
I’ve ordered with them 3 month ago and I’ve never got the order. Now, after a month i’m still waiting for my refund
18 December 2025
Unprompted review
Reply from boohooMAN
Hi Ciprian,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Please do not order from this site…
Please do not order from this site anymore. The clothing is cheap and if you need a return or refund you have to wait months or you might not receive it at all. Save your money . Trust me
14 March 2026
Unprompted review
Reply from boohooMAN
Hi Kevina,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
Please check your customer service…
Please check your customer service email as soon as possible. And please reply to the tracksuit order problem. Unresolved, it will go higher up the relevant refund, and management chains. I'm experienced solving order problems by companies, that need chasing. Thank you
Your customer service team ALWAYS say they reply to order problems, but they rarely do. It's a public mask for poor morals. Once enough people learn what's happening, how can that benefit you? They'll buy less or not at all.
9 April 2026
Unprompted review
Reply from boohooMAN
Hi,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
0 stars if I could!
If I could put 0 stars I would!3 weeks trying to sort a return. They take days, and weeks even, to reply to emails and online chat is just a bot.
Customer service is non existent!!
9 April 2026
Unprompted review
Reply from boohooMAN
Hi Julie,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Very bad experience still owe me £60
Very bad experience still owe me £60
I returned a bunch of items in 1 parcel, selected from return list. They haven't refunded full amount and I discovered the 2 items they didn't.
They refuse to refund saying one was issued. Paypal case has ended in their favour with incorrect reference as mismatch item so now I'm pursuing bank.
Edit 17/04
In reply to how you can help is just issue me a refund of what I've returned. I even bought a smaller size days later because I wanted the product.
12 February 2026
Unprompted review
Reply from boohooMAN
Hi,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
Can't edit orders immediately after…
Can't edit orders immediately after purchase, a poor design choice with logistics as the excuse
8 April 2026
Unprompted review
Reply from boohooMAN
Hi Yahya,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
Worst customer service
Horrible customer service, stay away
I placed an order and I needed to return one of the items. I chose to get my refund as a gift card credit. The gift card code they emailed me doesn't work and I have tried chatting with their customer service team and they don't reply for days and when they do I have to re-explain the issue. I probably won't be able to use my gift card so they essentially stole money from me. Will not be ordering anything from here again.
7 April 2026
Unprompted review
Reply from boohooMAN
Hi Ryan,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
I needed help figuring out what QR went…
I needed help figuring out what QR went with what item on what I wanted to return. I contacted customer and Kai was very understanding and helpful.
7 April 2026
Unprompted review
Reply from boohooMAN
Hi Oscar,
Thank you for taking the time to leave us a review!
We’re so happy to hear that you had a great experience shopping with BoohooMAN. Your feedback is greatly appreciated, and we’ll continue working hard to bring you the best products and service.
We look forward to welcoming you back soon.
Thanks again for choosing Debenhams!
Rob
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