They used to be absolutely goated - items and sizes, stock and postage was hard to beat at their prices. In the last couple of weeks they've done away with next day delivery and their stock levels are... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wrong colour of trousers, wrong size(sent big and tall rather than regular sized)and horrible quality of material used. Looked nothing similar to what I'd ordered didn't bother trying to return, just... See more
Please check your customer service email as soon as possible. And please reply to the tracksuit order problem. Unresolved, it will go higher up the relevant refund, and management chains. I'm exp... See more
Company replied
7 days after I created an order I received a notification that it was shipped. Why did it take that long to ship? Now I have to wait an additional 5-8 days for it to be delivered.
Company replied
Company details
Information provided by various external sources
Explore a collection of mens clothing and shop the latest menswear trends at boohooMAN. Shop affordable styles from mens shirts, jeans, coats to footwear and much more
Contact info
United Kingdom
- www.boohooman.com
2.2
Poor
14k reviews
Replied to 93% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Can't edit orders immediately after…
Can't edit orders immediately after purchase, a poor design choice with logistics as the excuse
8 April 2026
Unprompted review
Reply from boohooMAN
Hi Yahya,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
Worst customer service
Horrible customer service, stay away
I placed an order and I needed to return one of the items. I chose to get my refund as a gift card credit. The gift card code they emailed me doesn't work and I have tried chatting with their customer service team and they don't reply for days and when they do I have to re-explain the issue. I probably won't be able to use my gift card so they essentially stole money from me. Will not be ordering anything from here again.
7 April 2026
Unprompted review
Reply from boohooMAN
Hi Ryan,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
I needed help figuring out what QR went…
I needed help figuring out what QR went with what item on what I wanted to return. I contacted customer and Kai was very understanding and helpful.
7 April 2026
Unprompted review
Reply from boohooMAN
Hi Oscar,
Thank you for taking the time to leave us a review!
We’re so happy to hear that you had a great experience shopping with BoohooMAN. Your feedback is greatly appreciated, and we’ll continue working hard to bring you the best products and service.
We look forward to welcoming you back soon.
Thanks again for choosing Debenhams!
Rob
Deceptive shipping practices and fake tracking provided
Ordered on March 30th for April 3rd delivery. They missed the date, then sent a fake 'Shipped' email. Customer service (Dawson) admitted on Messenger the items hadn't even left the warehouse. Now they provided a static tracking number to PayPal to stall the refund, while their own website still says 'In Progress'. Absolute shambles. Avoid this merchant if you want honest service. Order: MUK130396050.
30 March 2026
Unprompted review
Reply from boohooMAN
Hi Marcin,
Thank you for sharing your feedback about your recent experience. I’m really sorry to hear that you had issues with your order.
I can see that our customer service team has already addressed the matter, but I’ll make sure to pass along your feedback to help us improve further.
Thanks again, and take care.
Rob
Fraudulent company
Fraudulent company. Paid for premier unlimited one year delivery. Three orders in a row now have been charged for delivery. Try and contact customer services and they are just deliberately stupid asking questions about something they have been informed about the previous message and then when you reply it starts on the AI chatbot loop again. Don’t bother paying for premier delivery it’s a scam
6 April 2026
Unprompted review
Reply from boohooMAN
Hi Phillip,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Returned a package and never got my…
Returned a package and never got my money back. They just keep apologizing and promise to make it right but they never send ur money back. Been 3 months now
I was a returning customer but now i won’t buy from BoohoMaAN again.
16 December 2025
Unprompted review
Reply from boohooMAN
Hi Mustafa,
Thank you for sharing your feedback about your recent experience with us. I’m truly sorry to hear that your refund has not yet been received. I completely understand how frustrating this must be.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
To resolve this as quickly as possible, I’d recommend reaching out to our customer service team for an update on your refund status if this still hasn't been received. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you again for your patience, and I hope this issue is resolved soon.
Take care,
Rob
Items were delivered fine
Items were delivered fine. A day late even though I bought next day delivery. No help at all with helping with returns as the ai service is unhelpful and just gets confused. One item came faulty. Not great overall.
3 April 2026
Unprompted review
Reply from boohooMAN
Hi Harry,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
Bad quality
I ordered trousers from BoohooMAN and the quality was really poor. The material felt cheap and badly made. I got them on sale for around $31, but the original price was over $70-which is honestly ridiculous for this quality. Not worth the money at all.
Also, the item tracking wasn't easy or user-friendly, which made the whole experience even more frustrating.
26 March 2026
Unprompted review
Reply from boohooMAN
Hi Nishim,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
Boohoo have stolen my money
Boohoo have stolen my money. I placed an order over 2 months ago and it did not arrive due to it being lost somewhere in transit. Boohoo promised a refund almost 2 months ago. The date they promised it by passed and no refund. I chased. Give it 48 hours they said. Still no refund, 2 weeks later I chased again. Sorry another 48 hours they said. 2 weeks later no refund. I chased again 2 weeks ago and now they arent replying to me. I am shocked with Boohoo's behaviour on this matter, still owing me money for an item i never received and failing to rectify this despite several requests to. Boohoo has breached contract under the Consumer Rights Act 2015 and I will no longer shop with Boohoo after this horrendous experience and strongly recommend no one else does.
6 February 2026
Unprompted review
Reply from boohooMAN
Hi Joe,
Thank you for sharing your feedback about your recent experience with us. I’m truly sorry to hear that your refund has not yet been received. I completely understand how frustrating this must be.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
To resolve this as quickly as possible, I’d recommend reaching out to our customer service team for an update on your refund status if this still hasn't been received. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you again for your patience, and I hope this issue is resolved soon.
Take care,
Rob
Told my item is un returnable, yes its unused
Ordered 5 items, easy app and website to use and purchase was no issue. Contacted as I wanted to exchange a pair of shorts for a smaller size as their apps sizing was large.
Went to return and its marked as "un returnable " so contacted customer service, waited about 4 or 5 days for a reply and was told they understand the confusion especially when the item has a tag on it saying it can be returned but its un returnable. So went back onto the items listing and it states can be returned withing 28 days. Nowhere does it say its un returnable, not in the T&Cs, not on the return section of the listing. I wasnt after a refund just an exchange for a smaller size.
Just for clarity, item is unused, un worn and unwashed with tags.
The email from them was abrupt and stated nowhere why I cant return. Even on their T&Cs it states underwear and swimwear can be returned aslong as the hygiene sticker is there, but a pair of shorts I cant? Even though their sizing was wrong.
I wont be using again and ive used them many times. Utter stupidity.
1 April 2026
Unprompted review
Reply from boohooMAN
Hi Michael,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
I was told that I would receive my…
I was told that I would receive my package within a week but I have been waiting for almost a month and still haven’t received my package although there AI assistant helped give clarity as to what the overall situation was I was disappointed with the service that I have received from this website.
4 April 2026
Unprompted review
Reply from boohooMAN
Hi Bradley,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Didn’t receive my products delivered to…
Didn’t receive my products delivered to wrong address , contacted support and haven’t had a reply in over a day.
2 April 2026
Unprompted review
Reply from boohooMAN
Hi Jameel,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Customer service is horrible
Customer service is horrible
Through instagram and messages
They always say that they will transferred to someone but no one never replies in the whole day till I keep sending messages and then someone will drop a message and gone
Never come back
It’s impossible to deal with anything
If no one is actually present to talk with you
It’s horrible
The reply I got from this reviewe it’s shot because my whole review it’s about no proper customer service theee is no heeeelp , so even if I contact you guys
You are not helping , replying at all
1 April 2026
Unprompted review
Reply from boohooMAN
Hi Rosa,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Extremely poor service
Extremely poor service.
They responded to my first complaint saying "We're genuinely sorry to hear that your experience did not meet your expectations.
"We strive to provide excellent service to all our customers."
"Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better."
NOBODY investigates the issue. NOBODY resolves the issue. Every response is by a new person that does not know what the issue is about and ask for an explanation. There is no record on their system for their representatives to read and update themselves to deal with the issue effectively.
They've taken my £9.99 that I paid for Premier but still charge me for delivery and returns which is supposed to be free with Premier.
It's evident in my orders that I paid for Premier in November 2025. It's supposed to last a year. It is not active on my account. I asked for a refund and they said it's past the 14 days so I can't have one.
3 April 2026
Unprompted review
Reply from boohooMAN
Hi Shaun,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
No Order Received, No Customer Support.
A recent purchase from Boohooman was left by Evri outside my flat, out in the open, completely irresponsibility. Although this is Evri's fault Boohooman still have a responsibility under the Consumer Rights Act to ensure you revive your order. Instead they sell "insurance" for you packages which you DO NOT NEED legally in the UK.
My package was stolen. Boohooman have yet after two days to respond to my customer service complaints and request for a refund. Not even a refusal, just plain ignoring me.
Lost a longtime customer now, hope the £30 order was worth it.
31 March 2026
Unprompted review
Reply from boohooMAN
Hi,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Service Poor, Customer Relations non-existent
Ordered Monday before 9am with Next Day Delivery. We are now at Thursday and despite two emails to their Customer (non) services, still no parcel nor a reply from the company to emails. Company used to be good , now they are very poor. I still want a refund for the extra paid for "next day " delivery.
Thanks for replying to this review and for the refund for not delivering next day. However I have ordered again last Sunday evening paying for the annual next day delivery and it is now Thursday and received a notice to say it is on its way - next day in my judgement would have been Tuesday. Since Evri are delivering I would expect delivery at the earliest Saturday or more likely next week.
2 April 2026
Unprompted review
Reply from boohooMAN
Hi Stephen,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Worst Customer Service ever
I recently changed my house and so my delivery adress; This morning i placed an order but as soon as i saw that the delivery adress was the old one, i asked if i could change, an AI wrote me that it wasn’t possible to change an address even if an order wasn’t delivered yet, but instead i should return it and place a new one; So i asked to talk to a real person, but nobody has contacted me yet;My order number is: MEU110145571
i see that Boohoo here responds to reviews, i hope to get contacted as soon as possible by a real person and take back my 70€
1 April 2026
Unprompted review
Reply from boohooMAN
Hi Marco,
Thank you for sharing your feedback about your recent experience. I’m really sorry to hear that you had issues with your order.
I can see that our customer service team has already addressed the matter, but I’ll make sure to pass along your feedback to help us improve further.
Thanks again, and take care.
Rob
Kai was fast when it came to giving me…
Kai was fast when it came to giving me information on what I had asked which suprised me as it’s pretty early in the day right now Kai did an amazing job
1 April 2026
Unprompted review
Reply from boohooMAN
Hi Luthando,
Thank you for taking the time to leave us a review!
We’re so happy to hear that you had a great experience shopping with BoohooMAN. Your feedback is greatly appreciated, and we’ll continue working hard to bring you the best products and service.
We look forward to welcoming you back soon.
Thanks again for choosing Debenhams!
Rob
Scammers
My order (MUK130224465) has been handled extremely poorly.
I ordered a hoodie and a beanie. The beanie was never delivered. I reported this, and although I’ve repeatedly been told a refund was issued, I have never actually received it.
As for the hoodie, I returned it and was told it had been received and refunded via a gift card. However, I have never received this gift card. Despite explaining multiple times that I’ve thoroughly checked both my inbox and junk folder, I keep being told to “check my junk folder” with no further assistance.
Communication has been frustrating throughout — responses often don’t properly address what I’ve written, and the quality of the replies is poor, both in clarity and grammar.
The total order value was only £25, but the handling of this situation has been unacceptable. I will be raising a chargeback on principle, as this experience has been extremely disappointing. Basically they are just scammers.
UPDATE AFTER BOOHOOMAN REPLY:
No they did not address it and I am dealing with my card issuer waiting for a chargeback. Dont bother.
8 March 2026
Unprompted review
Reply from boohooMAN
Hi Anthony,
Thank you for sharing your feedback about your recent experience. I’m really sorry to hear that you had issues with your order.
I can see that our customer service team has already addressed the matter, but I’ll make sure to pass along your feedback to help us improve further.
Thanks again, and take care.
Rob
Absolute disgrace
Absolute disgrace, back and forth contact (very slow replies) for two months trying to retrieve a refund voucher code which was never originally sent, eventually got them to find out they expired two weeks after receiving them (realised this when trying to make next purchase) contact yet again , replied after a week saying theres nothing they can do now, will never shop here again, very poor reviews by many other people i now realise,
31 January 2026
Unprompted review
Reply from boohooMAN
Hi Mark,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
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