They used to be absolutely goated - items and sizes, stock and postage was hard to beat at their prices. In the last couple of weeks they've done away with next day delivery and their stock levels are... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wrong colour of trousers, wrong size(sent big and tall rather than regular sized)and horrible quality of material used. Looked nothing similar to what I'd ordered didn't bother trying to return, just... See more
Please check your customer service email as soon as possible. And please reply to the tracksuit order problem. Unresolved, it will go higher up the relevant refund, and management chains. I'm exp... See more
Company replied
7 days after I created an order I received a notification that it was shipped. Why did it take that long to ship? Now I have to wait an additional 5-8 days for it to be delivered.
Company replied
Company details
Information provided by various external sources
Explore a collection of mens clothing and shop the latest menswear trends at boohooMAN. Shop affordable styles from mens shirts, jeans, coats to footwear and much more
Contact info
United Kingdom
- www.boohooman.com
2.2
Poor
14k reviews
Replied to 93% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Out of pocket without keeping anything
Ordered jeans for my son which he didn’t like so returned. By the time I paid delivery, return delivery and something called Seel (which was added automatically) my refund was £10 less than what I paid. For nothing. Absolute con. I won’t be shopping with them again. It’s almost theft.
31 March 2026
Unprompted review
Reply from boohooMAN
Hi Nat,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
customer service is nonexistent
customer service is nonexistent. How can a company not have a contact number
31 March 2026
Unprompted review
Reply from boohooMAN
Hi Musa,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
MUK130076815
MUK130076815
Sent 32 messages back and forth. Lost count how many emails and all they do is ask for the same thing proof of return and then don’t respond for days when I give it to them. SCAM WEBSITE DO NOT ORDER FROM THEM. LOOK AT ALL THE OTHER REVIEWS
Will have to contact my bank to now get a refund
5 March 2026
Unprompted review
Reply from boohooMAN
Hi Martin,
Thank you for sharing your feedback about your recent experience. I’m really sorry to hear that you had issues with your order.
I can see that our customer service team has already addressed the matter, but I’ll make sure to pass along your feedback to help us improve further.
Thanks again, and take care.
Rob
Everything is perfect as you seen the…
Everything is perfect as you seen the picture also delivery on time I love that ❤️🫶
Kai❤️🫶
29 March 2026
Unprompted review
Reply from boohooMAN
Hi Fawaz,
Thank you for taking the time to leave us a review!
We’re so happy to hear that you had a great experience shopping with BoohooMAN. Your feedback is greatly appreciated, and we’ll continue working hard to bring you the best products and service.
We look forward to welcoming you back soon.
Thanks again for choosing BoohooMAN!
Rob
Items non returnable,despite not being written anywhere
Ordered a couple of pairs of shorts but unfortunately they were too small. Tried to start a returns but website saying the items could not be returned. This was never mentioned anywhere before or after I purchased the item. Tried emailing customer services twice with no response so left out of pocket with shorts that can't be worn. Very poor service and will not be ordering again. Should have read the reviews before ordering
27 March 2026
Unprompted review
Reply from boohooMAN
Hi Emma,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
First time ordering paid for next day…
First time ordering paid for next day delivery 5.99 still not received my item definitely wont be ordering again
27 March 2026
Unprompted review
Reply from boohooMAN
Hi Elyissa,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Is Premier a scam??
Purchased Premier last June which is a year membership but it’s stopped working, so my son now can’t place an order without paying postage. Contacted customer services, given a 48 hour response time, 4 days later nothing. Can’t speak to anyone. Beware, this seems like it may be a scam.
Edit - I have contacted customer services, which is also very difficult, and they were no help whatsoever.
27 March 2026
Unprompted review
Reply from boohooMAN
Hi Josi,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Refund
I’ve still not received my parcel & I need refund because my parcel has been delayed almost a month now , no longer needed. KAI
27 March 2026
Unprompted review
Reply from boohooMAN
Hi Emmanuel,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
I was charged £2.99 no way to contact…
I was charged £2.99 no way to contact this company without apple iPhone I don't have apple. No email no phone number if you have an issue you have no way to resolve it.
MUK130365381
27 March 2026
Unprompted review
Reply from boohooMAN
Hi Gary,
Thank you for sharing your feedback about your recent experience. I’m really sorry to hear that you had issues with your order.
I can see that our customer service team has already addressed the matter, but I’ll make sure to pass along your feedback to help us improve further.
Thanks again, and take care.
Rob
Abominably bad customer service
Abominably bad customer service. Was sent a faulty item. Refunded via a gift certificate that doesn't work, and customer services have so far goven me three contradictory excuses why it doesn't work but seem incapablenof fixing the problem. They also frequently "get things wrong" (ie lie) which makes it impossible to handle.
EDIT: And a hilarious response from Boohooman demonstrating the points I've made. Having been repeatedly let down by their customer services, referring me to the same team incapable of resolving a problem is laughable.
4 February 2026
Unprompted review
Reply from boohooMAN
Hi Mark,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Received 3 products today
Received 3 products today. Exactly in the time they said it would be delivered and exactly the same products i ordered. I like them!
27 March 2026
Unprompted review
Reply from boohooMAN
Hi,
Thank you for taking the time to leave us a review!
We’re so happy to hear that you had a great experience shopping with BoohooMAN. Your feedback is greatly appreciated, and we’ll continue working hard to bring you the best products and service.
We look forward to welcoming you back soon.
Thanks again for choosing BoohooMAN!
Rob
I sent a message and within minutes I…
I sent a message and within minutes I got a reply from Kai who gave me all the information and help I needed.
27 March 2026
Unprompted review
Reply from boohooMAN
Hi Ryan,
Thank you for taking the time to leave us a review!
We’re so happy to hear that you had a great experience shopping with BoohooMAN. Your feedback is greatly appreciated, and we’ll continue working hard to bring you the best products and service.
We look forward to welcoming you back soon.
Thanks again for choosing BoohooMAN!
Rob
Very fast shipment and good quality
Very fast shipment and good quality
27 March 2026
Unprompted review
Reply from boohooMAN
Hi Rajneesh,
Thank you for taking the time to leave us a review!
We’re so happy to hear that you had a great experience shopping with BoohooMAN. Your feedback is greatly appreciated, and we’ll continue working hard to bring you the best products and service.
We look forward to welcoming you back soon.
Thanks again for choosing BoohooMAN!
Rob
Paid extra for next day delivery and no…
Paid extra for next day delivery and no sign of it. No update from Evri, nothing.
Sent a message on messenger and sent an email but no reply. There is no number to call either. I want to know when my item is getting delivered and want my postage refund if my item actuslly arrives.
Can Boohooman contact me?
Disgraceful service.
26 March 2026
Unprompted review
Reply from boohooMAN
Hi,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Scam delivery service…
Ordered on Monday at 6pm and got next day delivery as i needed some formal wear for a funeral, its now Thursday and still not received the items. Boohooman still not handed them over to the courier and the funeral is tomorrow. If it doesn't go out today they've completely ruined the entire day even more so because its a FUNERAL!!!!!
26 March 2026
Unprompted review
Reply from boohooMAN
Hi Jekkous,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Awful with credit refunds
Clothes arrived fine, but my issue was getting my refund money. I stupidly chose the option for voucher refund, because I earned more money back. I had received gift vouchers codes, but no PINs to use them, and when I emailed asking for help, all I received was an automated response asking for details that were already in my original email. The one gift card i did get a pin for (which came in an email months after the initial refund notice + gift card number) didn’t disclose a refund date, and after trying to use it, I found it expired 2 days ago. There was no expiry date in the email. They’ve just taken £22 from me.
25 March 2026
Unprompted review
Reply from boohooMAN
Hi,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Poor contact with boohoo man
I've bought many items and returned them over the years with boohoo man always had returns payment to my card, this time I asked for my boohoo man account to be credited as it would be quicker, I've had nothing to say the item I sent back was received and my account credited, I've contacted customer services and got no reply, not being able to contact anyone feels very primative and quite frankly the company doesn't seem bothered, this has definitely changed my mind about ordering again.
23 March 2026
Unprompted review
Reply from boohooMAN
Hi Lee,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Received the wrong item in my order
Reply to their response - I have been trying to resolve this for a month. Still got no where. So now I'm stuck out of pocket with a hideous pair of trousers I never ordered!! I have raised this issue with both my bank and trading standards.
Received the wrong item in my order on the 24th.
Sent an email and left a message with their social media but still had no response..
Won't be using them again in future.
They've also taken more from my bank than what I agreed to.. they took £20.98
When my order total was only £17.98 (this was including postage ect)
24 March 2026
Unprompted review
Reply from boohooMAN
Hi Tori,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Kai was super helpful with my query via…
Kai was super helpful with my query via WhatsApp and resolved the issue immediately.
25 March 2026
Unprompted review
Reply from boohooMAN
Hi Emma,
Thank you for taking the time to leave us a review!
We’re so happy to hear that you had a great experience shopping with BoohooMAN. Your feedback is greatly appreciated, and we’ll continue working hard to bring you the best products and service.
We look forward to welcoming you back soon.
Thanks again for choosing BoohooMAN!
Rob
If I could give zero stars I would!!
If I could give zero stars I would!!
BoohooMan is an absolute and utter disgrace! Their customer service is appalling!
This has been going on since DECEMBER with no resolution!
My order: MUK121037689
Was returned and they offered me a partial refund and partial gift card.
To date I have received NEITHER!!
I have tried to explain to them on multiple occasions that I have not received any gift card or refund, yet it goes to a new person each time who has not picked up the thread or dealt with it to resolve my problem.
I have asked for this to be escalated many times, to no avail. Just a 3 week wait for a reply and then I’m told a gift card was sent. It wasn’t!!! I want a refund! I am beyond angry with this company. Absolutely shocking!!!! I might have to report them to a financial ombudsman if they don’t sort this out. I have never received such poor service in my life!!!!! Please don’t use this company, they are a total disgrace!!
25 March 2026
Unprompted review
Reply from boohooMAN
Hi Katy,
Thank you for sharing your feedback about your recent experience. I’m really sorry to hear that you had issues with your order.
I can see that our customer service team has already addressed the matter, but I’ll make sure to pass along your feedback to help us improve further.
Thanks again, and take care.
Rob
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