Been using boomerang carnets for several years now. The service is always timely, efficient and smooth. Very happy with their service
Company replied
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Quick responsive and efficient. Where some other carnet providers will require a number of phone calls and emails and then take 5 days to raise the carnet; boomerant (aka Liverpool Chamber of Comme... See more
Company replied
Have used Boomerang Carnets multiple times, nothing is too much trouble for them! From need advice and additional paperwork at Weekends, Late nights nothing is too much trouble! They will alway... See more
Company replied
Very friendly, helpful and prompt, carnet arrived next day even though it was a Saturday
Company replied
Company details
Written by the company
We specialize in ATA Carnets, The Merchandise Passport, an internationally accepted Customs document for boomerang freight aka temporary exports. Examples of boomerang freight include sales samples, demo equipment, trade show booths, repair tools & presentation equipment. Temporarily exported merchandise or goods pass duty and tax free into 87+ carnet countries/territories for up to a year with a Carnet. Carnets also serve as registration with HM Customs upon re-entry into the U.K. Specialists provide support and in-depth knowledge on all aspects of carnet usage, 24/7.
Contact info
52-56 Leadenhall Street, 4th Floor, EC3A 2EB, London, United Kingdom
- 0808 189 3400
- cehw@boomerangcarnets.co.uk
- www.boomerangcarnets.co.uk
4.8
Excellent
178 reviews
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We needed a carnet for a work of art…
We needed a carnet for a work of art within 24 hours. From online application to pick up all documents took 22 hours. Absolutely fantastic service.
24 June 2025
Reply from boomerang carnets UK
Dear Peter,
Thank you for choosing boomerang carnets to assist with your carnet for a work of art. Your business is very important to us and we're pleased we could meet your tight turnaround. Thank you for your 5* rating and helpful review. We appreciate your taking a moment to let us know how we're doing. Please come back again soon, we look forward to assisting you then. mwilson@boomerangcarnets.co.uk (Moira)
Very speedy process- Ben was extremely…
Very speedy process- Ben was extremely helpful and patient as I was new to the Carnet application process and had endless questions!
29 May 2025
Reply from boomerang carnets UK
Dear Catherine,
Thanks for taking the time to leave a 5*review! boomerang carnets appreciates it very much, as well as your business. Your customer experience is a top priority for us and we're pleased yours was "very speedy". Thank you for mentioning Ben's assistance. We hope to assist you again soon, MWilson@boomerangcarnets.co.uk (Moira)
Reply from boomerang carnets UK
Dear Leigh,
Thank you for your business! boomerang carnets appreciates it very much, as well as your 5*review - thank you. Your customer experience is a top priority for us and we're pleased yours was "great". We hope to assist you again soon. Many Happy Returns, MWilson@boomerangcarnets.co.uk (Moira)
I needed a carnet in a rush and they…
I needed a carnet in a rush and they were really helpful.
27 May 2025
Reply from boomerang carnets UK
Dear Diana,
Thank you for your 5*review! boomerang carnets appreciates it very much, as well as your business - of course! We're pleased we could provide a carnet to you under the tight deadline. Thank you for your kind words and we look forward to assisting you again soon. Many Happy Returns, mwilson@boomerangcarnets.co.uk (Moira)
Great company for ATA Carnet
Great company to arrange an ATA Carnet. Reasonably priced, very helpful stuff, good customer service - highly recommend
7 May 2025
Reply from boomerang carnets UK
Dear Simon,
Thank you for your business! boomerang carnets appreciates it very much, as well as your 5*review - thank you! We're pleased your customer experience was "great", that your received the assistance necessary and the price was "reasonable". Thank you for letting us know how we're doing and for recommending our service. Please come back again. Many Happy Returns, MWilson@boomerangcarnets.co.uk (Moira)
Great friendly and professional help…
Great friendly and professional help through the whole process of getting my carnet. Highly recommend boomerang.
Johan
23 April 2025
Reply from boomerang carnets UK
Dear Johan,
Thank you very much for your business and for taking time to leave us a 5*review! We appreciate you and the recommendation you've made. Your customer experience is a priority for us and we're pleased yours was satisfactory! We hope your travels are smooth and your trip a success, mwilson@boomerangcarnets.co.uk (Moira)
excellent and speedy service
11 April 2025
Reply from boomerang carnets UK
Dear Teresa,
Thank you very much for your business! boomerang carnets appreciates it, as well as your 5-star rating. Thank you! Your customer experience is our top priority and we're pleased yours was "excellent and speedy". Feedback such as yours helps us - thank you for letting us know how we're doing. Many Happy Returns, mwilson@boomerangcarnets.co.uk (Moira)
Boomerang exceeded expectations as…
Boomerang exceeded expectations as always, can't recommend them enough. Amazing service, able to arrange quickly when time critical and at a good price.
3 April 2025
Reply from boomerang carnets UK
Dear Peter,
Thank you very much for your business! boomerang carnets appreciates it very much, as well as your 5-star rating - WOW! We're pleased we were able to provide your carnet under "time critical" circumstances and affordably! Thank you for the recommendation! Many Happy Returns, MWilson@boomerangcarnets.co.uk (Moira)
Better than any other carnet supplier in the UK.
If you need a carnet there is no one better, faster and cheaper. The customer service has been miles better than other carnet suppliers in the UK. I will never use anyone else!
25 March 2025
Reply from boomerang carnets UK
Dear David,
We're pleased we have you as customer now and in the future! Thank you for the 5-star rating and review - WOW! Your business is very important to us and your customer experience is our top priority. Thank you for taking time to let us know how we're doing. Many Happy Returns, mwilson@boomerangcarnets.co.uk (Moira)
Carnet issue
I emailed in the details for issuing an urgent carnet and couldn't get through to anyone until a day later. I only got a response after 3x emails and 5x follow up calls which went to answer phone every time I called. Eventually, I finally had Eric corresponding with me, who was very helpful. However, my confirmation emails, signing off on the carnet, apparently didn't go through so there was a further delay. There was an issue with the payment and when I called in, yet again I couldn't get anyone on the line eventually I was put through to an operator in the States who told me that she's unable to help so put me back in the waiting line only to go to the answer phone again. When I went to collect the carnet there was another delay although I was told that the will be ready when I arrive. Apparently, it had to be reprinted but that was only noticed when I arrived to pick it up! All in all, this was a very stressful situation on a Friday, ahead of the Sunday flight.
7 February 2025
Reply from boomerang carnets UK
Dear Renate,
We are very sorry for the stress you felt because of the difficulty in receiving an urgent carnet. We are doing a review of the situation and, in the meantime you will receive an email from our Managing Director, Curt Wilson. Thank you for letting us know about this. Sincerely, Moira@ATACArnet.com
26 March - Renata, I hope you had the opportunity to read Curt Wilson's email sent last week. Please email or call him, at your convenience, so he can go over the details of your experience with you. Sincerely, mwilson@boomerangcarnets.co.uk (Moira)
Done all that we asked and more
15 January 2025
Reply from boomerang carnets UK
Dear Paul,
Thank you very much for your business! boomerang carnets is pleased your customer experience was satisfactory and warranted a 5-star rating - thank you! We hope your travels are smooth and your trip a success, MWilson@boomerangcarnets.co.uk (Moira)
Very Impressed
Very quick and easy to get things moving, and to receive the carnet in quick time.
Kept informed with emails and phone calls along the process.
very impressed.
16 January 2025
Reply from boomerang carnets UK
Dear Kevin,
Thank you very much for your business. boomerang carnets appreciates it very much, as well as your 5-star rating. We know how busy everyone's day-to-day is and thank you for taking a moment to let us know how we're doing. Very helpful. Many Happy Returns, MWilson@boomerangcarnets.co.uk (Moira)
An incredibly helpful service to guide…
An incredibly helpful service to guide me through the process.
10 January 2025
Reply from boomerang carnets UK
Dear Sophie,
Thank you very much for your business! boomerang carnets appreciates it, as well as your 5-star rating. Thank you. Your customer experience is our priority and we're glad yours was "incredibly helpful". Thank you for taking a moment to let us know how we're doing - it helps us! We hope your travels are smooth and your trip a success, MWilson@boomerangcarnets.co.uk (Moira)
Application made easy. The support both over the phone and by…
The support both over the phone and by email could not have been better. Thank you.
15 January 2025
Reply from boomerang carnets UK
Dear Lyn,
Thank you very much for your business. boomerang carnets appreciates it very much, as well as your 5-star rating. Thank you. We're pleased your customer experience was "easy" and the support you received was very good. Thank you for taking a moment to let us know how we're doing. We know you're very busy and appreciate the review! Many Happy Returns, MWilson@boomerangcarnets.co.uk (Moira)
perfect from start to finish
8 January 2025
Reply from boomerang carnets UK
Dear Nic,
Thank you for your 5-star rating! boomerang carnets appreciates it very much, as well as your business! We're pleased your customer experience was satisfactory and hope to assist you in the future when you need another carnet. Thank you for taking time to let us know how we're doing. Many Happy Returns, MWilson@boomerangcarnets.co.uk (Moira)
An outstanding company
An outstanding company that were very helpful, insightful and patient with helping me navigate something very new and alien to my business! Highly recommend!!
8 January 2025
Reply from boomerang carnets UK
Dear Robin,
Thank you very much for your business! boomerang carnets appreciates it very much, as well as your 5-star review. Thank you. We're pleased your customer experience was good and thank you for recommending us. Please come back when you need another carnet. Many Happy Returns, MWilson@boomerangcarnets.co.uk
Reply from boomerang carnets UK
Dear James,
Thank you very much for your business! boomerang carnets appreciates it very much, as well as your 5-star rating. Thank you.
We're pleased we could assist with your media carnet needs and hope you'll come back again. Many Happy Returns, MWilson@boomerangcarnets.co.uk (Moira)
Ben was very helpful and answered all…
Ben was very helpful and answered all my questions.
16 December 2024
Reply from boomerang carnets UK
Dear Janet,
Thank you very much for your business! boomerang carnets appreciates it very much, as well as your 5-star rating. Thank you. Your customer experience is very important to us and we're pleased your questions were answered and your carnet needs were well taken care of by Ben. Thank you for mentioning his assistance. We hope your travels are smooth and your trip a success! Many Happy Returns, Moira@ATACarnet.com
Fast and efficient
Fast and efficient. Boomerang carnets have always looked after me and my business very well
5 November 2024
Reply from boomerang carnets UK
Dear Valued Customer,
Thank you very much for your business! boomerang carnets appreciates it very much, as well as your 5-star rating. Thank you.
Your customer experience is our top priority and we're pleased yours was "fast and efficient". Thank you for being a return customer and putting your carnet needs in our hands! We know you have a choice and we take it seriously. Many Happy Returns, MWilson@boomerangcarnets.co.uk (Moira)
This was our first time
This was our first time having to complete a carnet, the overall support and guidance was excellent.
31 October 2024
Reply from boomerang carnets UK
Dear Stuart,
Thank you very much for your business! boomerang carnets appreciates it, as well as your 5-star rating. Thank you for letting us know how we're doing, especially being a 1st timer. We're pleased your customer experience was "excellent". Please come back again when you need another carnet. Many Happy Returns, MWilson@boomerangcarnets.co.uk (Moira)
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