I do love boots and used to work for them years ago but when most companies offer free delivery which is with you in a few days waiting nearly a week from boots is pretty frustrating. Any customer wit... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The consultant was thoughtful - patient -helpful but I am not happy with the new aids - they don’t fit as well as the old ones and I am not sure how helpful they really are -! am a bit disappointed... See more
Company replied
The ordering process was quick and effective. In fact we got our order one day earlier than we expected. Too often, when I go to any Boots store, I am confused by the lack of signs or misleading si... See more
Company replied
Thank you. Exactly what I ordered and delivered safely by post -ie, from my local postie - and with a required signature, and well ahead of schedule. Much appreciated. I will use this service regular... See more
Company replied
Company details
- #208 of 253 best companies in Health and beauty shop
- #69 of 86 best companies in Beauty supply store
- #16 of 17 best companies in Chemist
- #91 of 106 best companies in Online Pharmacy
- #95 of 106 best companies in Pharmacy
- #236 of 279 best companies in Vitamin & Supplements Shop
Written by the company
Boots is the UK’s leading health and beauty retailer. For over 175 years, we’ve listened, learned and innovated, and continue to challenge ourselves to improve our products and services every day. With over 1,800 stores ranging from local community pharmacies to large destination health and beauty stores, our purpose is to support our customers and patients through every stage of their lives. We put our customers in control of their health and wellbeing and aim to unlock the beauty in everyone with our unrivalled depth and breadth of product offering. Boots. With you, for life.
Contact info
United Kingdom
- customercare@help.boots.com
- www.boots.com
Unmissable deals!
4.2
Great
187K reviews
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Quick delivery
Quick delivery , well packaged and great products. Website easy to navigate.
5 May 2026
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
Waste of time ordering next day delivery
Odered next day delivery for Friday, still waiting and its Thursday.
Waited in all day Friday and it didn't arrive, rearranged for Tuesday and again didn't arrive, rearranged again for today, hope it will arrive.
Did ask Boots for a refund and was told i had to wait 7 days .
When customers order for next day thats what they want.
7 May 2026
Reply from Boots
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
You can also reach us through our social channels:
Facebook: https://www.facebook.com/BootsUK/
X: https://www.x.com/BootsHelp
Instagram: https://www.instagram.com/bootsuk
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
One of my items was missing
One of my items was missing!
The process to report this was very difficult and was unresolved. Very frustrating experience.
7 May 2026
Reply from Boots
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
You can also reach us through our social channels:
Facebook: https://www.facebook.com/BootsUK/
X: https://www.x.com/BootsHelp
Instagram: https://www.instagram.com/bootsuk
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Fuss free.
I found what i was looking for and paid for it. All very straight forward which is what i like. Product came really quickly. No fuss. Thank you Boots for a good service.
7 May 2026
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
Ordered on line delivery ok
5 May 2026
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
A very helpful person at the other end…
A very helpful person at the other end of the phone!
7 May 2026
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
Nivea 360 day night cream Pleased with product's and delivery…
Pleased with product's and delivery service . Keep up to date as to when the products will arrive
7 May 2026
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
A great choice of products on an easy…
A great choice of products on an easy to use website. Delivery is prompt and the items are good quality.
5 May 2026
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
I had a problem with one of the items…
I had a problem with one of the items but it had to be returned by post instead of exchanging it in a Boots store. I cannot understand why this is.
7 May 2026
Reply from Boots
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
You can also reach us through our social channels:
Facebook: https://www.facebook.com/BootsUK/
X: https://www.x.com/BootsHelp
Instagram: https://www.instagram.com/bootsuk
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
My orders always arrive on time and…
My orders always arrive on time and sometimes before
the date given. I have no complaints.
3 May 2026
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
I didn’t receive an item
5 May 2026
Reply from Boots
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
You can also reach us through our social channels:
Facebook: https://www.facebook.com/BootsUK/
X: https://www.x.com/BootsHelp
Instagram: https://www.instagram.com/bootsuk
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
I was under the impression that the…
I was under the impression that the Tumeric capsules were 2000mg each. The packet stated Tumeric 2000mg. When they arrived I found they were half the size. When I went back online if you click on various headings you can find that info. My mistake, but I am very disappointed, especially as it is a Boots product.
.
7 May 2026
Reply from Boots
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
You can also reach us through our social channels:
Facebook: https://www.facebook.com/BootsUK/
X: https://www.x.com/BootsHelp
Instagram: https://www.instagram.com/bootsuk
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
I have received a broken item in the…
I have received a broken item in the box and customer care is just asking me questions nothing else
7 May 2026
Reply from Boots
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
You can also reach us through our social channels:
Facebook: https://www.facebook.com/BootsUK/
X: https://www.x.com/BootsHelp
Instagram: https://www.instagram.com/bootsuk
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
One product was missing from my order
One product was missing from my order. After contacting the customer service, I was told that the missing item was sent by a different provider and they can’t do nothing about it.
Not really happy as if I ordered through boots, they should be the one dealing with any difficulties.
Surely won’t be ordering anything else ever again.
3 May 2026
Reply from Boots
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
You can also reach us through our social channels:
Facebook: https://www.facebook.com/BootsUK/
X: https://www.x.com/BootsHelp
Instagram: https://www.instagram.com/bootsuk
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
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