Boots Hearingcare - Derby Reviews 

102
•
TrustScore 5 out of 5

4.8

Boots, 1 Devonshire Walk, DE1 2AH Derby, England, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

I was very sceptical to change my NHS hearing aids but after having the test and talking to Riddhi and trying out the Boots hearing aids I am over the moon. I can hear , converse to a degree I never... See more

Rated 5 out of 5 stars

I have been extremely impressed with the care and attention I have received from Alissa regarding my hearing aids. She has been professional, friendly and incredibly helpful throughout. At my f... See more

Rated 5 out of 5 stars

Riddhi is a superb member of staff who has been excellent in every way. She has helped sort out my hearing aids when I was worried about them falling out. Riddhi has been so patient and understandin... See more

Rated 4 out of 5 stars

A good appointment system and structured in a way that does not feel like you are rushing into a decision regarding preference on hearing aid. These are expensive decisions to make on the wallet but... See more


Company details

  1. Hearing Aid Shop
  2. also in
  3. Audiologist
  4. Deaf service
  5. Hearing aid repair service

Written by the company

Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.

Money Back Guarantee

At Boots Hearingcare, we offer a 90-Day Money Back Guarantee

We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.

Contact info

  • Boots, 1 Devonshire Walk, DE1 2AH, Derby, England, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

102 reviews

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4.8

All reviews

(102)

2,648 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent care and service from Alissa

I have been extremely impressed with the care and attention I have received from Alissa regarding my hearing aids. She has been professional, friendly and incredibly helpful throughout.

At my follow-up appointment, Alissa took the time to fully understand my requirements, listened carefully to my feedback and made the necessary adjustments to ensure my hearing aids were working comfortably and effectively. She also made sure I understood how to look after and maintain them properly, explaining everything clearly and patiently.

Nothing was too much trouble, and I never felt rushed during my appointment. It is reassuring to receive such a personal and attentive service from someone who genuinely cares about getting things right for their patients.

Thank you, Alissa, for your excellent care and support. I would have no hesitation in recommending you to others.

8 October 2026
Unprompted review
Rated 5 out of 5 stars

I was very sceptical to change my NHS…

I was very sceptical to change my NHS hearing aids but after having the test and talking to Riddhi and trying out the Boots hearing aids I am over the moon. I can hear , converse to a degree I never thought possible.
Thanks to Riddhi who explained in clear precise language and was patient in answering all my questions.

26 August 2026
Unprompted review
Rated 4 out of 5 stars

A good appointment system and…

A good appointment system and structured in a way that does not feel like you are rushing into a decision regarding preference on hearing aid.
These are expensive decisions to make on the wallet but a fair approach in selling the item

12 September 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Riddhi

Riddhi is a superb member of staff who has been excellent in every way. She has helped sort out my hearing aids when I was worried about them falling out. Riddhi has been so patient and understanding and is a credit to Boots Audiology.

4 September 2026
Unprompted review
Rated 4 out of 5 stars

Boots hearing test

The audiologist Alissa was friendly and extremely knowledgeable. The test itself was excellent. As a hearing aid user for a number of years I was very impressed.

20 August 2026
Rated 4 out of 5 stars

Hearing aid review

Riddhi Hansraj, my audiologist, has kept me in the game during a very difficult period with my hearing aids. Numerous technical problems but she has helped every step of the way and we may now finally have a solution that works for me. Thanks to Riddhi.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Very thorough examination

I was very impressed by the audiologist that I saw. I had no intention of buying hearing aids if I needed them; however, I did need them and the difference wearing the aids was amazing. So I bought the hearing aids and I’m a new women and not always saying, “sorry what did you say “ 🙄. I can wholly recommend this particular Boots for a hearing check 😀

6 August 2026
Rated 5 out of 5 stars

An excellent new Boots resource that restored my hearing

A carefully thought through, well-planned and effective area. Both specialist and support staff are uniformly excellent. The upselling was the only potentially awkward part of an otherwise slick operation, but I was prepared for this. I got excellent equipment that restored my hearing and did not damage any bank manager’s sanity. Well done Boots!

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience at boots derby

What a lovely experience I had with Rhiddi, she made me feel comfortable and gave me her full attention. Anything I wasn't sure about she made sure I understood.
Would definitely recommend Boots Derby for hearing aids, especially Rhiddi

2 July 2026
Unprompted review
Rated 5 out of 5 stars

A very thorough test

A very thorough test, with clear explanations throughout. When I decided I couldn't afford the hearing aids I felt were best for me, the consultant, Alissa Amin, contacted me with advice and sent me the test results.

19 June 2026
Rated 5 out of 5 stars

Five star service

I came in for a standard test with no idea that I needed hearing aids.

Riddhi was so helpful and explained everything as we went through the process. I ordered them and a few days later I went back in to collect them.

I’ve had a two week catch up appointment and Riddhi was great again, we increased the volume and she added the app to my phone.

I would recommend Boots and Riddhi to anyone needing a hearing assessment, very happy with the service, follow ups and support.

Karen Eggleton

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Reassurance given was a great help

Reassurance given was a great help. Professional and helpful advice from Rob who saw me without an appointment. He carried out the test and calmly reassured me about the results, explaining what they mean and laying out a way forward. I recommend them without hesitation

11 June 2026
Unprompted review

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