Boots Hearingcare - Dundee Reviews 

76
TrustScore 4.5 out of 5

4.6

Boots, 2-4 Reform Street, DD1 1UL Dundee, Scotland, GB


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See what reviewers are saying

Rated 4 out of 5 stars

It was really 4.5 but, not possible to indicate that and nobody is work 5 stars! The man who did the testing was very patient with a difficult customer (not me!). Boots appointment system (rate the... See more

Rated 5 out of 5 stars

When you start to get tinnitus or lose your hearing you need a customer service that makes you comfortable and relaxed. This is exactly what I got, step by step explaining of what was going to happen,... See more

Rated 5 out of 5 stars

Boots Reform St Dundee. Friendly, courteous staff. Darren explained testing procedures and the results clearly. Aids presented and demonstrated without being a “sales pitch”. At all times had confid... See more

Rated 5 out of 5 stars

Our Hearing Care expert Laura was on time for the hearing appointment The room she used was quiet and private A thorough hearing test was carried out. Any queries were answered clearly and well expla... See more


Company details

  1. #11 of 11 best companies in Hearing Aid Shop
  2. #18 of 20 best companies in Audiologist
  3. #3 of 3 best companies in Deaf service
  4. #6 of 6 best companies in Hearing aid repair service

Written by the company

Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.

Money Back Guarantee

At Boots Hearingcare, we offer a 90-Day Money Back Guarantee

We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.

Contact info

  • Boots, 2-4 Reform Street, DD1 1UL, Dundee, Scotland, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

76 reviews

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4.6

All reviews

(76)

1,727 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Laura has provided first class expertise for my initial review, trial, hearing aid selection and annual follow ups. Great continuity, and the hearing aids themselves have been transformational. Highly recommended.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Earplugs appointment

Had impressions taken for earplugs, process was efficient and professional and Laura was knowledgeable and professional.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

An appointment with Audiologist Laura…

An appointment with Audiologist Laura Lilburn went very well. Laura's smiling. friendly approach put me at ease. Her skills and thorough examination, updating the prescription of my hearing aids was spot on and a better hearing experience. Also listening to my concerns regarding the charging unit was good.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience! Laura Lilburn at Dundee gave me excellent service as I’m sure she does everyone else. My hearing aids were not functioning and she made the appropriate alterations there and then to my hearing requirements and returned the aids for servicing providing me with an interim set to use. Her care, efficiency and professionalism were second to none and I can only thank you for the service you are delivering. It is very much appreciated!

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Took my father in law in for a hearing test appointment with Laura Lilburn.

Her attitude was not only professional but she also was incredibly patient and amiable with my father in law who can have some issues.

Laura's expertise gets great results.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Very Happy

As always received Laura's highly competent friendly professional service regarding annual hearing assessment, matching my hearing aids to my new mobile and giving guidance on how to use the Phonak App. Very happy!

5 February 2025
Unprompted review
Rated 4 out of 5 stars

Good product, good aftercare at Dundee.

Laura is professional, knowledgeable, helpful and very pleasant. This is my second annual check-up.
I only wish the UK wide system having sent out an invitation to make an appointment, would either answer their phone calls or respond to emails. I had to make an appointment again this year direct with Boots Dundee.

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Had a pair of custom fitted ear plugs made. Laura was excellent, talked me through the best choice and made sure that the ear moulds were perfect. Would highly recommend her to anyone needing this made

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Always have confidence

I always have confidence in Laura’s assessment and advice. She is clearly very competent and finds the best solutions to suit my needs.

30 January 2025
Unprompted review
Rated 5 out of 5 stars

I decided to purchase new hearing aids…

I decided to purchase new hearing aids and met Laura Lilburn just over 2 years ago.
With her assistance I decided on buying Phonak's top of the range. I have since had 3 further appointments with Laura and have always been delighted with her professional assistance and attention to detail.

14 January 2025
Unprompted review
Rated 5 out of 5 stars

Laura Lilburn at Boots Hearingcare in…

Laura Lilburn at Boots Hearingcare in Dundee is brilliant. My husband is 80 years old and is not tech savvy but Laura has the most patience and sorts him out every time. She knows her products so well and is such a good technician. Could not recommend her enough.

14 January 2025
Unprompted review
Rated 5 out of 5 stars

Had a lovely experience with Laura…

Had a lovely experience with Laura Lilburn at Dundee City Centre branch recently. She was very helpful and professional, I am an elderly gentlemen and she was very patient with me and would happily return

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Hearing Care

Laura was extremely welcoming and friendly. Explained the procedure clearly and concisely. Definitely recommend Boots Dundee Hearingcare

30 December 2024
Unprompted review

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