Millie McNeill was superb in the way she understood the problem, was very professional in the way she carried out the tests despite being under severe time pressure. She kept me informed and answered... See more
Location
Switch locationBoots, 38-46 Eastgate Street, GL1 1PU Gloucestershire, England, GB
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See what reviewers are saying
Very nervous about having hearing aids but there was no need thanks to Sam. She was very professional understanding and answered all my questions. My hearing has improved dramatically also life is mo... See more
I saw Millie McNeill in Gloucester this afternoon. I can’t recommend her enough. Cheerful, very conpetent and solved my problem very professionally. Thank you Millie. Jill Clay
For over 12 months my hearing has deteriorated, after a nasty infection. Being only 53 the thought of hearing aids was quite scary. After my initial free hearing test it was confirmed I had hearing lo... See more
Company details
- #13 of 14 best companies in Hearing Aid Shop
- #22 of 24 best companies in Audiologist
- #3 of 3 best companies in Deaf service
- #8 of 8 best companies in Hearing aid repair service
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 38-46 Eastgate Street, GL1 1PU, Gloucestershire, England, United Kingdom
4.7
Excellent
60 reviews
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Friendly competent service
19 April 2024
It was A personal experience you did…
It was A personal experience you did not get feel you were on a conveyor belt excellent service thank you
6 April 2024
The customer focus of the hearing…
The customer focus of the hearing technician Sam, she was polite, friendly, very efficient and extremely informative. I felt very reassured during the test and the follow up when making the recommendations for the best option for me.
24 February 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor customer service
Two issues both relating to elderly relatives. One appointment attended, person doing testing not available but appointment not cancelled. Second one mother needs walking frame and lift is broken unable to access service as in basement. Two appointments cancelled so far and advised 10 weeks before lift due to be fixed. Complaint raised with Boots HQ - no response!
9 January 2024
Unprompted review
Reply from Boots Hearingcare - Gloucester
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Rather stab myself in the eye.
Hey boots I've just had a text message saying my hearing test was over due. Let me tell you yet again that if you're still employing the incompetent individual at the Gloucester store who lied about the hearing aids, who couldn't order the correct product and who couldn't tell the difference between left and right you've got no chance of me buying a plaster in your stores let alone a hearing aid. Now kingly sod off.
26 January 2024
Unprompted review
Reply from Boots Hearingcare - Gloucester
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Fast and very efficient service
3 January 2024
I had a thorough hearing test with…
I had a thorough hearing test with Samantha who explained everything clearly
23 June 2023
I had arranged for wax removal and…
I had arranged for wax removal and after a hearing test where it was discovered that I had hearing loss I was referred to an Audiologist and was pleased that I didn’t have to wait long for the appointment. The audiologist was very thorough and explained that I would benefit from having hearing aids. I was a bit shocked about this but she explained things so well and was very understanding. She understood that I needed time to think about it. The Audiologist gave me the confidence to finally make the decision to have the hearing aids fitted. I am extremely impressed with the service I received.
8 June 2023
Just great service
27 May 2023
Very helpful staff but the hearing aids…
Very helpful staff but the hearing aids a expensive .
Are very good Bluetooth hearing aids
28 March 2023
The whole process was carried out with…
The whole process was carried out with great friendly and professional care. My appointments were quickly arranged and the advise and instruction clearly given. I shall certainly recommend to others.
28 March 2023
Excellent
Very helpful a lovely lady did my hearing test and was very helpful can’t fault the service I had
5 March 2023
Kind & helpful lady tested & arranged…
Kind & helpful lady tested & arranged for new aids promptly
3 March 2023
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