Very happy 😃 with my recent experience speaking to a Bord Gáis Energy Customer Service agent. I had three issues to sort for a vunerable customer and I was listened to and everything was resolved ef... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m a long term Bord Gais customer. I submit my meter reading online, when prompted by email to do so. I pay my bills online. So all of that is easy and efficient from my point of view. My bills are s... See more
Company replied
I moved with Bord Gais a few months ago, and wow! their customer service is absolutely incredible, very fast, efficient and easy to solve. First I needed to update my address, they did in 1 day.... See more
Company replied
As a new customer, I had a few questions I phoned and spoke to a lady called Louise who was most helpful, friendly and knowledgeable. She was patient and answering all my questions. She guided me to t... See more
Company replied
Company details
- Energy supplier
- Electric utility company
- Energy Equipment and Solutions
- Gas company
- Heating service
- Solar energy equipment supplier
Written by the company
One of Ireland’s leading energy supply and services providers, we have been serving Irish families and businesses for almost 50 years. Today, as an integrated energy company, Bord Gáis Energy is playing a leading role in Ireland’s energy transition, committed to achieving net zero by 2045 and helping our 700,000 customers reach net zero by 2050. We provide great value energy plans as well as boiler maintenance, installations, heat pumps and solar panels, powering Irish homes and businesses towards an energy-efficient future.
Contact info
Warrington Place 1, D2, Dublin, Ireland
- 01 611 01 72
- www.bordgaisenergy.ie
4.3
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience with this company
Great experience with this company. Customer service was exceptional. Delighted to see we can leave our positive feedback on a trusted platform.
9 June 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Sharon,
Thanks for your lovely feedback. We’re really pleased to hear you had such a great experience with our customer service team.
The Bord Gáis Energy team
Adding another name to the bill
I needed to add an additional account holder to my electricity account and this was easily done using the telephone customer care service with the new holder being present at the time of the call.
8 June 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Aidan,
Thanks for your review. We’re really pleased to hear the process was straightforward and that our team could help get everything sorted quickly for you.
The Bord Gáis Energy team
The Bord Gais representative I spoke to…
The Bord Gais representative I spoke to about a recent query (Brid).. was just wonderful. So helpful and patient - it’s a long time since I felt so respected and that I wasn’t just a nuisance. She was also very clear and knowledgeable and kind. Thank you Brid…
3 June 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Angela,
Thank you for your thoughtful review. We’re delighted to hear Brid made such a positive impression and took the time to help you so clearly and patiently.
The Bord Gáis Energy team
Always reliable and efficient but…
Always reliable and efficient but pricing is high
3 June 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Lorraine,
Thanks for your feedback. We’re delighted you find our service reliable and efficient. We appreciate your comments on pricing and will continue working to provide competitive options for our customers.
The Bord Gáis Energy team
Superb. Nothing to complain about
I have been with BG for many years and I have never had a single issue with them directly . My main interaction with them is to pay a bill, download a bill , check balances and order a service for my boiler. I am happy with the price and any changes being made are communicated well. I had an issue where another gas/electric company tried to move me away from BG and there was an issue with my smart meter. They activated it this taking me off my current plan. BG handled this issue immediately and they were able to resolve on next to no time. I’d highly recommend Bord Gaia to anyone.
29 May 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Mark,
Thanks for your continued loyalty and for sharing your experience. We’re really pleased to hear everything has been running smoothly for you over the years and that our team was able to step in quickly to resolve the recent issue.
The Bord Gáis Energy team
Brilliant discounts
Brilliant discounts
Flexible plans
Good rewards option
22 May 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Saoirse,
Thanks so much for the kind words. It’s great to hear you’re enjoying the discounts and rewards, and that the plans are working well for you.
The Bord Gáis Energy team
Prompt and efficient
The timely call to renew and the contract and the oversight for my best benefits is clearly an interest in customer retention and satisfaction. I am thoroughly pleased to continue the relationship with a company that is indeed interested, and didn't wait till I got a diferent offer for example, called early with a genuinely great offer, you have this customer satisfied and staying !
28 May 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Mohamed,
Thanks for taking the time to share this. We’re really glad the early call and renewal offer made things easy, and it’s great to know you’re happy to stay with us.
The Bord Gáis Energy team
Reply from Bord Gáis Energy
Hi Geraldine,
Thanks a million for the lovely feedback. We’re delighted to hear you had a great experience with our service.
The Bord Gáis Energy team
Lovely to talk to a person on the phone…
Lovely to talk to a person on the phone with a young man who was morbihan helpful
25 May 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Una,
Thanks for your review. We’re so glad you had a positive call and found our team member helpful, that really means a lot to us.
The Bord Gáis Energy team
Reply from Bord Gáis Energy
Hi Marion,
Thanks so much for the great feedback. We are really glad everything has been running smoothly and that our team has been easy to deal with.
The Bord Gáis Energy team
Great people in customer service
Great people in customer service. Highly intelligent, caring, intuitive, and very helpful. Your staff are old school and really efficient .
26 May 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Elizabeth,
What a lovely review, thank you. We will be sure to share this with our customer service team, they will really appreciate it.
The Bord Gáis Energy team
Great service, no hassle.
The engineer came on time, fixed the boiler, gave some helpful and professional advice, which is very refreshing nowadays when a good plumber is difficult to get by. Highly recommended. Will use again. Thank you.
21 May 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Lily,
Thanks for taking the time to recommend us. It is great to hear the engineer arrived on time, sorted the issue and shared helpful advice.
The Bord Gáis Energy team
I love the app so easy to use ,you can…
I love the app so easy to use ,you can make a payment when you like.
Good costumers service .
22 May 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Irene,
Thanks for your feedback. We are delighted you are enjoying the app and that making payments is quick and easy. Great to hear our customer service was helpful too.
The Bord Gáis Energy team
Reply from Bord Gáis Energy
Hi Donal,
Thanks for the positive review. We are really pleased you found the service fast, friendly and efficient.
The Bord Gáis Energy team
Customer Service-good customer service,easy to follow…
good customer service,easy to follow information online.
18 May 2026
Unprompted review
Reply from Bord Gáis Energy
Hi B McCormack,
Thanks for taking the time to leave a review. It’s great to hear you found our customer service helpful and the online information easy to follow.
The Bord Gáis Energy team
Content Bord Gais customer
I’m a long term Bord Gais customer. I submit my meter reading online, when prompted by email to do so. I pay my bills online. So all of that is easy and efficient from my point of view. My bills are similar to family & friends with other providers. So I have no complaints about this company. I’m a satisfied customer.
21 May 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Mel,
Thanks for your loyalty and for sharing such thoughtful feedback. We’re glad to hear everything from meter readings to billing is working smoothly for you and that you’re happy with your experience overall.
The Bord Gáis Energy team
Quite correct.
21 May 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Dorde,
Thanks for your review. We appreciate you taking a moment to share your feedback.
The Bord Gáis Energy team
New customer
I am a new customer and I talked to a lovely girl called fiona who was professional and answered all my questions and made me feel i made the right decision on switching over to Bord Gais Energy
18 May 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Mary,
Thanks for choosing Bord Gáis Energy. We’re delighted to hear Fiona took the time to answer your questions and made the switch a positive experience for you.
The Bord Gáis Energy team
Very professional and helpful call…
Very professional and helpful call centre agent.
18 May 2026
Unprompted review
Reply from Bord Gáis Energy
Hi M. Mather,
Thanks for your feedback. It’s great to hear our call centre team provided such a professional and helpful experience.
The Bord Gáis Energy team
I needed to print a bill for my…
I needed to print a bill for my daughter to use to prove our address, and I found it really easy to do so, compared for example to problems I have had with access to my phone provider's online 'portal'.
2 May 2026
Unprompted review
Reply from Bord Gáis Energy
Hi Brian,
Thanks for sharing your experience. We’re glad you found it easy to access and print your bill online, especially when you needed it quickly.
The Bord Gáis Energy team
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