Bord Gáis Energy Reviews 

Avoid dealing with this company. They operate under the Bord Gáis name, but the experience reflects the same practices as the old Swyft Solar. They require upfront payments for what appear to be superficial or misleading assessments, only to later claim that additional home upgrades are necessary—effectively locking you into further costs. Additionally, they do not handle feedback or complaints in a professional or responsive manner.

Very professional and helpful customer service. Price plan competitive. Hassle free experience.

The Engineer was on time and went through everything before he started and was willing to answer any of my questions.When he was finished he explained everything

We have a great Bord Gais boiler service engineer. John Faulkner is kind helpful and reliable. We would go no further than John.

The worst customer service I have ever experienced. After setting up a payment plan and cancelling my account. You still went ahead and took money. I rang to get this back and what 'shouted at'. Absolutely appalling service.

Professional, efficient and helpful engineer. Great peace of mind having the service contract

Easy to use website with lots of helpful info in relation to usage charges for electricity. You can drill down into low level detail.

Great website, easy to use! Easy to pay a bill.

Easy booking of boiler service online.
Good communication leading up to service.
Excellent work and advice by service engineer.
Full clean-up afterwards.

Switched to a different provider and instantly became a target to chase unpaid bill. Just to clarify, bill was only 1 month old when I received an email treatening me that my debt will be sold to a collection company. I was with them for many years, always paying on time. Very unpleasant experience. Bill was fully paid within a month. Won't be coming back to them 😒

Fast service on customer service, call center helpful and very helpful, explained all the contract renewal point,Costs ,no problem recommend Board gais

I struggle to understand how the reviews here are generally positive. Today I received an email from Bord Gáis Energy which read:

“Things are changing at Bord Gáis Energy, and we want to make sure you continue to be at the heart of everything we do. As a company we want to be easy to deal with and provide you with the information you need when you need it.”

Based on my experience, I can only assume they have recently replaced their entire customer service team.

I was out of contract and had already switched to Yuno Energy. Bord Gáis then sent me a “Welcome Back” email offering 33% off if I returned. Simple enough. All I needed was confirmation that the offer had been applied to my account.

What followed was the worst customer service experience I have ever had with any company, in any industry.

Over the course of a few days, I spoke with two different agents who gave me conflicting information. Neither was able to answer a straightforward question clearly. Both appeared to lack the training, system access, or decision-making authority needed to resolve a very simple issue. I was placed on hold repeatedly, had to re-explain the situation more than once, and at no point during either call did I feel confident that my issue was going to be resolved.

I also made a simple request: change the account holder name from my wife to myself. My wife was present on the call and confirmed she was happy to authorise it. I was told this was not possible. The only option, apparently, was to open an entirely new account, which would have made the Welcome Back offer redundant. This is a routine administrative task.

I eventually asked to be transferred to a supervisor. I was put on hold multiple times, only to be reconnected with the original agent. It was not until I insisted on escalation that I was finally connected with someone who communicated clearly, understood the issue, and resolved everything in minutes.

That should have been the first interaction, not the last resort.

For contrast, I called Yuno Energy to cancel my account with them. The experience could not have been more different: friendly, clear, efficient, and straightforward. Their agent answered my questions without fuss or unnecessary information gathering. I left Yuno a five-star review for a cancellation call.

I understand operational pressures, cost constraints, and the realities of scaling a support team. None of that excuses what I experienced. Bord Gáis’s frontline support is simply not fit for purpose.

I re-signed today because I had already cancelled with YUNO. Not because I trust this company. Not because I had a good experience. I signed up in spite of their customer service team, not because of them. I will not be renewing when this contract ends, and I will be advising everyone I know to look elsewhere. It is genuinely worth paying more for your energy just to avoid dealing with this team.

To add insult to injury, I had to spend more of my time on this company writing up a public review (something I have never done in my life) just to warn people away.

User friendly

If you want to be HOUNDED by people with 0 English sign up. It’s great

Good customer service and the rewards system is great

Very efficient service

As a new customer, I had a few questions I phoned and spoke to a lady called Louise who was most helpful, friendly and knowledgeable. She was patient and answering all my questions. She guided me to the website where I could read more information to help me select whether I choose a smart meter or not she was able to run through all the pros and cons in simple language that I understood.

Very happy with service, renewed my contaract with them again this year, called them up and got a good discount. 10/10

Excellent customer service, engineer was prompt and explained everything in detail regarding the service

very good company good online access to all details