Boutique Ottoman Jewelry Reviews 

218
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 26 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently find the unique jewelry pieces beautifully crafted, and they truly appreciate the accurate sizing, exquisite materials, and strong overall quality of the purchased items. Many buyers also mention that the natural stones look wonderfully luminous and that the stunning selections consistently exceed their initial expectations. However, some customers also noted frustrating issues with product quality, such as faded patterns, uneven gaps, and visible production defects. A few other people additionally felt that delivered items looked quite different from website pictures and completely lacked proper finishing touches, leaving them disappointed.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting excellent materials, exquisite craftsmanship,... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the excellent craftsmanship and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bould Zultania gemstone silver ring. The gemstone is beautiful, but the silver ring and the pattern looks old and the black pattern or color is faded. They claimed in the website that it has to pass... See more

Company replied

Rated 5 out of 5 stars

While ordering online can sometimes be risky due to scam companies, Ottoman Jewelry has proven to be an honest and reliable business. Their website is easy to navigate, the ordering process is smoot... See more

Company replied

Rated 5 out of 5 stars

I had the best purchasing experience with Ottoman Boutique! I bought a customized Ruby and Gold tazbih. The owner took personal interest in making and delivering it. She also sent me a gift along. Sim... See more

Company replied

Rated 5 out of 5 stars

Ease of service. Quick shipping. Great product packaging.

Company replied


Company details

  1. Jewellery shop
  2. Costume Jewellery Shop
  3. Jeweller

Written by the company

High-End Traditional Handmade Jewelry from heart of Istanbul. Boutique Ottoman provides classic designs with selected gemstones to worldwide customers.


Contact info

3.8

Great

TrustScore 4 out of 5

218 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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3.8

All reviews

(218)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What an incredible company.

What an incredible company.. ordered One day and delivered two days later, great products at a very reasonable price

21 December 2022
Unprompted review
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Reply from Boutique Ottoman Jewelry

Dear John Tormey,

Thank you for sharing your valuable feedback. We are glad to hear about your satisfaction with our product and service.

Yours Sincerely
Boutique Ottoman, Inc.

Rated 5 out of 5 stars

Great Product and excellent Service

17 December 2022
Unprompted review
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Reply from Boutique Ottoman Jewelry

Thank you for your kind words! We're thrilled to hear that you had a great experience shopping with us and that you're satisfied with both our products and service. We strive to provide the best quality products along with excellent customer service, and it's wonderful to know that we've met your expectations. If you ever need anything else or have any questions, feel free to reach out. We look forward to serving you again in the future!

Rated 5 out of 5 stars

Abalone Handmade Pendant

This is my daughter’s Thanksgiving Day present. Two things to comment:
1) The pendant itself is fantastic. The blue color of the thing is so beautiful. While by chance my daughter is wearing a long black dress and she picks up the pendant – the pendant + black dress gives the synergy effect. Gorgeous.
2) There has been some logistics issue while delivering this order to me; however, deep appreciation to your Customer Support Team. They have responded my queries fast and taken swift action. One word ~ “Professional”.

26 November 2022
Unprompted review
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Reply from Boutique Ottoman Jewelry

Dear Edmund Fung,

Thank you for sharing your thoughts about our product and your experience. We are happy to serve you. Thanks for shopping with us.

Yours Sincerely
Boutique Ottoman, Inc.

Rated 1 out of 5 stars

Ordered a Red Aqeeq Ring on the 2nd of…

Ordered a Red Aqeeq Ring on the 2nd of November and now it is the 9th of December and still have not received it. I contacted them multiple times on WhatsApp and Email but my Email is not going through to them and on Whatsapp they kept on saying that their production line was very busy. They can't keep on saying this through out the whole month. The first week is understandable but come on guys, it has been 1 month. If you can't send it, just tell me so I don't waste my time and money.

9 December 2022
Unprompted review
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Reply from Boutique Ottoman Jewelry

Dear Customer,

We are sorry for the delay caused by an unexpected problem with the product and the density of the production line. Your product has been shipped, the tracking number was shared by email and will reach you in a very short time. We would be very happy if you update your review when you receive the product. Thank you for your understanding.

Yours Sincerely
Boutique Ottoman, Inc.

Rated 1 out of 5 stars

I got two turquoise rings silver is…

I got two turquoise rings silver is good but turquoise both are fake and are made up of resin on asking them on email they said to check them up with jewlers
I showed gemstones to three top Canadian jewlers all said it’s not stone it’s a piece of plastic or resin which is coloured up blue.
Price tag is huge but you should care your reputation as you certify that all your gemstones are natural however these are so low quality plastics and you know what if was in turkey I surely had cases up on you so that your company might be cealed
i asked for returning item on return shipping cost more than 70$ and they cut 30$ for their free shipping so no sense of doing it
I will never recoment these plastic pieces.
Do you guys challenge for gemstones to be lab tested????

2 December 2022
Unprompted review
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Reply from Boutique Ottoman Jewelry

Dear Customer;
Any unwanted products can be returned for refund in 30 days. If you can provide report that shows items are not real we will cover all shipping charges however without any proof, you can still return back items but you need to pay return shipping costs.

Rated 1 out of 5 stars

Boutique Ottoman has scammed and ripped…

Boutique Ottoman has scammed and ripped me off. They sold me pure silver rings and neckless, but their gemstones were fake. The gemstones are synthetic and made in a lab, they are not genuine.
First, I purchased a ring from them. When my ring arrived in a beautiful box with a metal brush, a piece of polishing cloth and the most eye-catching to earn my trust, there was a Certificate Card of Beautique Ottoman Jewelry company claiming the authenticity of the ring. I liked my ring's look and saw the silver ring had a stamp confirming it as being pure and its gemstone also looked beautiful and neat. I began trusting them to order more jewelry for my entire family, sisters, brother, and mother as gifts and on mother's day.
Until one of the garnet ring's bezels came off, my mother felt it was too light, like a piece of plastic. I became very worried and suspicious because I had purchased over 2000 Canadian Dollars worth of jewelry up to that date from Beautique Ottoman.
I showed the garnet, supposedly gemstone and the ring to a jeweller, and she advised getting an appraisal would clarify everything about the ring authentication. I paid an additional $85 for the appraisal, and the result came as follows: silver is pure, but the garnet is synthetic (FAKE) made in a lab.
I contacted Beautique Ottoman via email and sent them the appraisal report. They quickly refund me for the two garnet rings. However, I demanded a complete refund in return for all their products back to them because I could not trust them anymore. Their sales manager, Jameel, replied that they would not refund me until you don't have appraisals for all of them. He reasoned that we must know what is wrong with them to refund you. When one of your products is fake, and your company cheated me, how can I be certain your company did not cheat me on the rest of my jewelry? He reasoned that it was only a mistake, but if you want a refund, then you have to get appraisals. Maybe, he was assuming that I was not going to do that because it is a cost expansive service. Unlike what he was thinking, I spent more money and got appraisals for their products. I did it because I was so embarrassed by my family.
Among more than ten pieces of all their jewellery, only a couple were original as they promised. An appraisal showed one more synthetic gemstone. The rest have natural gemstones, which look very similar to the gemstone I selected on their website. However, they are not the same gemstone I ordered, and they sold them to me. For example, instead of using a genuine blue aqeeq (agate) that I purchased on one of my rings, the appraisal showed a piece of synthetic Lapis Lazuli was used. It looks very similar to blue agate to the eyes of an inexperienced gemstone buyer like me. Or, instead of using a bezel of Red Yamani Aqeeq on one of my other rings, the appraisal showed a different kind of aqeeq or agate was used that has a red feature and looks very similar to Red Yamani Aqeeq.
I contacted Jameel, the sell manager and their customer services agent regarding this issue and the result of the appraisals. Jameel refused to accept the result of the appraisals and blamed the appraisal jewellers for not knowing how to do their job. I tried again to contact them to resolve these issues, but they never responded to me and ignored all my emails afterward. I also called them at their WhatsApp number many times, but no one picked up the phone.
I should share my bitter experience with readers of how Beautique Ottoman scammed me. In addition, I am financially scammed and suffer from the pain of deception and depression for trusting this online jewelry company. I am also feeling shame for gifting fake gemstones to my family because I trusted this business. I feel sorry for myself and my family for trusting them. I hope no one else is going to suffer like me.

26 September 2022
Unprompted review
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Reply from Boutique Ottoman Jewelry

Dear Customer,

As our records your inquiries were replied. Also your refund has been made due to misunderstanding. We are not able to refund to you, after 6 months without returning any item. Your provided reports are not respectfully since mentioned stone names on reports even not match with items stone colors. For example it is not possible to find homogen color pure blue lapis lazuli, like blue aqeeq on nature without any mark, lines or colors. If you paid for this reports to anyone, we suggest you to get your fee back from them, since they even not know stone names and colors.

As our terms and conditions we are able to refund in 30 days for any unwanted products without any reason. Also our products under our warranty for 2 years. If you have any issue with our products we are here to help you.

We don't have Whatsapp Call Support since we are operating over PC. You can use our Whatsapp line to create custom made orders only as mentioned at contact us page. If you need any support inquiry, we have ticket system which replies by our teams below 24 hours. For your inquires which meets our terms and conditions, you can use it.

Boutique Ottoman has an equality policy to all of our customers. We are not able to change our terms and conditions by customer, due to their spending amount.

Yours Sincerely
Boutique Ottoman, Inc.

Rated 5 out of 5 stars

Great Ring

Great Ring, Great Service !!!

25 November 2022
Unprompted review
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Reply from Boutique Ottoman Jewelry

Thank you very much for your kind review.

Rated 5 out of 5 stars

Hello I ordered a ring 20/11/2022…

Hello I ordered a ring 20/11/2022 ,nearly a week ago now I still didn’t receive anything…?? And I didn’t get any tracking number!! I would like some news please or a refund

24 November 2022
Unprompted review
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Reply from Boutique Ottoman Jewelry

Dear Customer;
We have tracking system on our website which you can see latest status of your order online anytime. Also you will get emails for each status changes.

When I check your order I see that it is 100% handmade item which needs about a week to prepare. For future support inquiry please visit our website. For tracking your order you can also check our website.

Thank you.

Rated 5 out of 5 stars

Excellent piece of jewellery

Excellent piece of jewellery, delivery was fast and efficient. I wear the ring as a signet ring and it really sets of the business attire

21 November 2022
Unprompted review
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Reply from Boutique Ottoman Jewelry

Thank you for your nice feedback. You deserve best.

Rated 5 out of 5 stars

Perfect gift

The purchase arrived very quickly, within days of placing the order. Shipping was free, which was amazing and I had no problem receiving the purchase, right at my front door. Moreover, I was impressed by how the was package was carefully, thoughtfully packed. Everything looked very beautiful, even before I opened the box and when I did open the box, the tasbeh was breathtaking.

10 November 2022
Unprompted review
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Reply from Boutique Ottoman Jewelry

Thank you very much for your valued feedback and review. We are lucky to have customer like you.

Rated 1 out of 5 stars

Bought two rings here 👎👎👎

Bought two rings here, one with an “Amber” stone and one with 7 stones in it.
The amber stone was very BAD and a silver polishing cloth did not work for the silver!
Then the second ring came in and 2 of the stones were BROKEN.. in the end they agreed to me sending them back but the return costs are absurd!!!
I DON’T RECOMMEND BUYING HERE!!!!!

24 September 2022
Unprompted review
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Reply from Boutique Ottoman Jewelry

Dear Customer;
Please provide your order number. Our support team ready to assist you. If you think our certified products are fake, please provide us report from any gem laboratory as a proof.

Rated 5 out of 5 stars

Quick response and delivery

Quick response and delivery. 💫💫💫💫💫 We are extreemly happy with that ring

26 October 2022
Unprompted review
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Reply from Boutique Ottoman Jewelry

Thank you being customer of Boutique Ottoman. Your satisfaction is our actual profit.

Rated 5 out of 5 stars

Male Silver Seal of Prophet Ring

Review of 925 Sterling Silver Seal of Prophet Male's Ring

The Firm:
Boutique Ottoman are professional, informative and accommodating. Everytime I emailed them with queries, questions and enquiries about the ring, it's style and updates to my delivery, they were always very professional and transparent. Their customer service is exemplary in an age where great customer satisfaction is almost unheard of now.

The Delivery Experience:
DPD Express was used; the best choice for products of this nature. Evri/Hermes cannot be trusted as our parcels never arrive with Evri. DPD Express took under 48h to arrive. Shipped from Turkey Monday morning, arrived in UK at noon on the Tuesday. Absolutely exemplary service; for this alone, I would use Boutique Ottoman again.

The Item:
Impeccable workmanship. Intricate detailing. The size is true to fit. Bear in mind your experience with Boutique Ottoman (and any other online jewellers) will be determined by you sizing yourself correctly and accurately. The firm offers ½ sizes and some ring sizers only do full letters (no half sizes), so bear this in mind. Boutique also offers a size guide which is measured in millimetres. I suggest you size according to the ring sizers (in letters) but also measure your finger around with a string, so you can measure to the nearest millimetre your true size. It's important you size correctly because the Boutique can only produce iaw your stated size. The Seal of Prophet ring comes in Sterling Silver 925. It comes with a hard plastic credit card sized certificate of authenticity as well as a sealed polishing cloth. Everything in the package is absolutely professional and perfect for a gift. I did not choose the gift option but the packaging as it comes is perfect. The engraving and detail is intricate and you will not be upset.

I would seldom find myself write many reviews but this one deserves immense recognition. The customer service, delivery experience (please do NOT under any circumstances change your couriers to Evri/Hergest in the future) & the item was mashallah. May God reward you at Boutique Ottoman many fold.

25 October 2022
Unprompted review
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Reply from Boutique Ottoman Jewelry

Dear Customer;
Thank you for your detailed review. We are proud to have a customer like you.

Rated 5 out of 5 stars

Absolutely beautiful ring

Absolutely beautiful ring. I love it. I always get lots of compliments on my new ring. Prices are great, and boutique Ottoman has a great selection. They ship very fast too. This is my second ring from Boutique Ottoman. I highly recommend them.

10 August 2022
Unprompted review
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Reply from Boutique Ottoman Jewelry

Dear Customer;
Thank you for your review. We are proud to have a customer like you.

Rated 1 out of 5 stars

I’ve returned the wrong sized ring to…

I’ve returned the wrong sized ring to their provided address in turkey but now they saying the address was wrong, but I did double check the address with them. I couldn’t get a link to attach the photos here, so I can prove how they actually lie, worst service ever😡😡

2 October 2022
Unprompted review
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Reply from Boutique Ottoman Jewelry

Hello;
We are using same address for last 20 years. Please contact with customer support. Also you can contact with Courrier Company for any delivery issues. It is very well known brand at Turkey.

Rated 5 out of 5 stars

Jay…

Polite courteous and very helpful staff outstanding delivery service

4 October 2022
Unprompted review
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Reply from Boutique Ottoman Jewelry

Dear Customer;
Thank you for your review. We are proud to have a customer like you.

Rated 5 out of 5 stars

Elegant product

Received recently the ring I ordered with Yemeni Aqeeq embossed i sterling sliver. Elegant appearance, perfect finishing and excellent delivery service. Highly recommended.

26 September 2022
Unprompted review
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Reply from Boutique Ottoman Jewelry

Thank you for your kind review.

Rated 5 out of 5 stars

Has many variety of jewelery for men…

Has many variety of jewelery for men and women. Order on 16 sept received on 20th sept. And im from singapore its fast. And the item is very high quality. Highly recommended to buy jewelery for u or ur family from here.

20 September 2022
Unprompted review
Boutique Ottoman Jewelry logo

Reply from Boutique Ottoman Jewelry

Thank you very much

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