The customer service was very good and contact from seller that kept me in the loop was nice, delivery was superb. The only thing that disappointed me was that the socks were made in China. Where I on... See more
Company replied
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Review summary
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WOW my BigW 2 thermal pairs were delivered by FREE Priority Service within 2 days ! the best valued service EVER ( in my born 79 days ) save $1,000s off pension &or savings NIL heating 7... See more
Company replied
Purchased the battery powered salt and pepper grinders as firstly I like the sleek look of the shaker and a peep hole to check level of salt or pepper. I was tired of purchasing salt and pepper grind... See more
Company replied
My order arrived earlier than expected via Australia Post. Very happy with the item I purchased (Christmas gift). It was exactly as described, good quality & great price. I definitely recommend this b... See more
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Company details
Written by the company
Boutique Retailer are one of Australia’s fastest-growing online retailers with a selection of leading brands & our exclusive in-house collections bringing you quality and style at unbeatable prices.
Contact info
Australia
- www.boutiqueretailer.com.au
4.4
Excellent
689 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Illegal returns policy
Refused to return an item because it was used. This is despite it was used once and found to not work as intended.
I will never use this company again
1 June 2026
Unprompted review
Reply from Boutique Retailer
Hi Capital, thank you for sharing your experience. We are sorry to hear about your disappointment and understand your frustration. Please reach out to us directly so we can review the matter further and do our best to assist you.
Excellent service prompt acknowledgment
Excellent service prompt acknowledgment
21 May 2026
Unprompted review
Reply from Boutique Retailer
Hi Dave, thank you for your kind feedback. We are delighted to hear you had a positive experience and truly appreciate your support. We look forward to assisting you again in the future.
All good thanks
28 May 2026
Unprompted review
Reply from Boutique Retailer
Hi Philip, thank you for your feedback. We are pleased to hear everything went well and truly appreciate your support.
a very happy purchaser
Advertised as real leather and it was very happy with purchase and quick delivery highly recommend
29 May 2026
Unprompted review
Reply from Boutique Retailer
Hi Ray S, thank you for your feedback. We are pleased to hear you were satisfied with your purchase and the quick delivery. We truly appreciate your recommendation and support.
Great service great product
Great service great product. I trust this seller 💯. Thank you
28 May 2026
Unprompted review
Reply from Boutique Retailer
Hi Ralph, thank you for your kind feedback. We are glad to hear you are happy with your purchase and appreciate your trust in us. Your support means a lot and we look forward to serving you again.
Product arrived as described and…
Product arrived as described and quickly ! Great quality
27 May 2026
Unprompted review
Reply from Boutique Retailer
Hi John, thank you for your kind feedback. We are pleased to hear everything met your expectations and that your order arrived quickly. We truly appreciate your support and look forward to serving you again.
Reply from Boutique Retailer
Hi Mark, thank you for your kind feedback. We are pleased to hear you are happy with your experience and truly appreciate your support. We look forward to serving you again.
Product is poor quality
Product is poor quality. Metal feet are not machined smooth. Skewers are dangerously thin. Disappointed in this product…
1 May 2026
Unprompted review
Reply from Boutique Retailer
Hi Sharon Anne, thank you for sharing your experience with us. We are sorry to hear the item did not meet your expectations and we truly appreciate your feedback. Please feel free to contact us directly so we can better assist you and help resolve the issue. Your comments are valuable to us as we continue improving our products and service.
Fast delivery
Fast delivery, great price and free delivery!!! Love Myer!!!!
21 May 2026
Unprompted review
Reply from Boutique Retailer
Hi Vickj, thank you so much for your lovely feedback. We are delighted to hear you were happy with the speedy service, value, and delivery experience. We truly appreciate your support and look forward to serving you again soon.
Twas a perfect fit and I will buy two…
Twas a perfect fit and I will buy two more
23 May 2026
Unprompted review
Reply from Boutique Retailer
Hi Jack, thank you for your wonderful feedback. We are so happy to hear everything worked out perfectly for you, and we truly appreciate your support. We look forward to your next purchase.
Reply from Boutique Retailer
Hi Jeevan, thank you for your kind feedback. We are delighted to hear you were happy with the quality and truly appreciate your support. Hope to serve you again soon!.
Reply from Boutique Retailer
Thank you so much, Jo-ann! We’re really glad to hear your order arrived so quickly. We appreciate your support and hope to serve you again soon!
Quick delivery
The order came quickly and was left in my letterbox securely.
15 May 2026
Unprompted review
Reply from Boutique Retailer
Thank you, Michael! We’re so pleased to hear your order arrived quickly and was delivered safely to your letterbox. We really appreciate you taking the time to share your experience and hope to serve you again soon!
It needs to be pumped up!
It took a few weeks to be delivered. Also, it needs to be pumped up. There was no mention of this on the BigW website.
(I personally would not have bought it if I knew it needs to be pumped up as I don’t have this in my skills set!)
Why three stars? I haven’t gotten it pumped up yet. Where do I go for this? A tyre place? So I don’t know yet if the ball is good or not.
20 May 2026
Unprompted review
Reply from Boutique Retailer
Thank you for your honest feedback, Jeni. We’re sorry to hear the delivery took longer than expected, and we completely understand your frustration about not knowing the ball would need to be pumped up before purchase. Most sports or bike stores and tyre/service stations should be able to help inflate it for you quickly, and we really hope once it’s ready to use, you’ll enjoy the product. We appreciate you taking the time to share your experience with us.
Reply from Boutique Retailer
Thank you, P K! We’re so glad to hear you found the service fast and reliable. We really appreciate your support and look forward to serving you again in the future!
The product was not as described
The product was not as described. I can’t find a way to return product. Waste of money.
4 May 2026
Unprompted review
Reply from Boutique Retailer
Thank you for your feedback, Michelle. We’re very sorry to hear the product didn’t match your expectations and that you’ve had difficulty finding return information. That’s certainly not the experience we want for our customers, and we’d encourage you to reach out to our support team so we can assist you with the return process and work toward a resolution.
Very good product and good price except…
Very good product and good price except that delivery was delayed
17 May 2026
Unprompted review
Reply from Boutique Retailer
Thank you, Chan! We’re really pleased to hear you were happy with the product and found it to be good value. We do apologise for the delivery delay and appreciate your patience and understanding. Thanks again for your support, and we hope to serve you again soon!
Easy to deal with seller
Easy to deal with seller. Good product range and had the exact item I was searching for.
Reasonably priced item that was quickly sent and well packaged.
10 May 2026
Unprompted review
Reply from Boutique Retailer
Hi Cameron, thank you for the great feedback. We’re so glad you found exactly what you were looking for and that everything arrived quickly and in perfect condition. We really appreciate your support and hope to serve you again soon.
I wish that you have grander for…
I wish that you have grander for walnuts too.
This grinder will do it juts fine for poppy seeds.
Thank you
14 May 2026
Unprompted review
Reply from Boutique Retailer
Thank you for your thoughtful feedback Milanka!. We’re happy to hear the grinder is working well for your poppy seeds, and we appreciate your suggestion about a larger option for walnuts. Thanks again for your support and kind words.
Got what I needed
Got what I needed, quick delivery, great packaging just what I needed.
12 May 2026
Unprompted review
Reply from Boutique Retailer
Thank you for your great feedback Martin!. We’re so glad everything arrived quickly and in excellent condition, and that you found exactly what you needed. We truly appreciate your support.
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