So happy to have found such a great retailer. Have bought 7 sweaters so far as the wool has been of outstanding quality. I appreciate buying from this family owned business over some large retailers... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought a new bicycle a while ago, including accessories, but I had issues with keeping the tyres at the correct pressure. I bought a small pump from the retailer that should have been able to do the... See more
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Ordered two sets of Volkl tennis strings (separately). Both orders arrived very quickly, well packed, registered delivery with great tracking. Would highly recommend this seller.
Company replied
My order arrived earlier than expected via Australia Post. Very happy with the item I purchased (Christmas gift). It was exactly as described, good quality & great price. I definitely recommend this b... See more
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Company details
Written by the company
Boutique Retailer are one of Australia’s fastest-growing online retailers with a selection of leading brands & our exclusive in-house collections bringing you quality and style at unbeatable prices.
Contact info
Australia
- www.boutiqueretailer.com.au
4.4
Excellent
603 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Boutique Retailer
Thank you Charles for your feedback. We’re glad you’re happy with your order and that it arrived quickly and safely.
Item was very slow to arrive and sizing…
Item was very slow to arrive and sizing chart was wrong
1 May 2026
Unprompted review
Reply from Boutique Retailer
Thank you for your feedback, and we’re sorry to hear about the delay and sizing issue. Please feel free to reach out to us so we can assist you further and make this right.
Quick shipping with tracking.
Quick shipping with tracking.
Item as described
1 April 2026
Unprompted review
Reply from Boutique Retailer
Thanks so much for your kind feedback. We’re happy everything went smoothly and truly appreciate your support. Hope to serve you again soon
Big W Online
The website is easy to navigate. I have received mailing updates frequently and the first parcel has arrived quickly..
30 April 2026
Unprompted review
Reply from Boutique Retailer
Thank you for your kind feedback. We’re glad you had a smooth experience and appreciated the updates. We truly value your support and look forward to serving you again.
Easy ordering, accurate description
Easy ordering. Product exactly as described and arrived in perfect condition.
29 April 2026
Unprompted review
Reply from Boutique Retailer
Thank you for your lovely feedback. We’re glad everything met your expectations and arrived in great condition. We truly appreciate your support and hope to serve you again soon.
Two zips broke on first day of use
28 April 2026
Unprompted review
Reply from Boutique Retailer
Thank you for your feedback Michael, and we’re sorry to hear about the issue you experienced. Please get in touch with us so we can look into this and help resolve it for you.
The socks were not at all as advertised…
The socks were not at all as advertised and when arrived were worse than if I bought from Temu. Cheap, poor quality and returned. Falsely advertised
27 April 2026
Unprompted review
Reply from Boutique Retailer
Hi Rachel, thank you for your feedback and I’m sorry the item did not meet your expectations. We take this seriously and would like to help resolve it for you, please contact us so we can assist further with your return and support.
Ed Hardy Mens Jacket
Quick postage, reasonable price. I ordered this because we like Ed Hardy but most the diamonte's fell of in the first wash.
24 April 2026
Unprompted review
Reply from Boutique Retailer
Hi Staranise, thank you for your feedback. We’re glad the delivery and pricing worked well for you, and we’re sorry to hear about the issue after washing. We appreciate you bringing this to our attention and we’ll make sure it is looked into.
I’m still waiting on the rest of my…
I’m still waiting on the rest of my order
10 April 2026
Unprompted review
Reply from Boutique Retailer
We're sorry for the delay with the remaining items in your order. Please contact us so we can check this for you and provide an update as soon as possible.
Dining and hospitality was great
Dining and hospitality was great. Unfortunately one of the meals was not up to scratch but they were extremely apologetic and immediately replaced it with a fresh one and gave us three free jugs of beer. Fantastic experience in the end
26 April 2026
Unprompted review
Reply from Boutique Retailer
Hi Srijana, thank you for your feedback. We’re glad to hear you enjoyed the overall experience and that the team was able to quickly resolve the issue for you. We truly appreciate your support and hope to serve you again soon.
Recommended
Speedy delivery. Excellent product with soft, good quality wool. Recommend.
23 April 2026
Unprompted review
Reply from Boutique Retailer
Hi Jade, thank you for your lovely feedback. We’re delighted you’re happy with the item and really appreciate your recommendation.
Great price, great service
Great price for the item I was looking at buying, quick dispatch and delivery.
22 April 2026
Unprompted review
Reply from Boutique Retailer
Hi Ivana, thank you for your feedback. We’re glad you’re happy with the value and that everything arrived quickly.
The product was exactly as described but damaged
The product was exactly as described, arrived promptly but was the corner was smashed. It is obvious it didn't happen during transit as packaging was not damaged and no pieces inside. Disappointed it was packed and sent damaged. I also have taken photos.
24 April 2026
Unprompted review
Reply from Boutique Retailer
Hi Tania, thank you for your feedback, and I’m sorry to hear about the issue with your item. That is certainly not the experience we want for our customers. Please contact us so we can review this further and help resolve it for you.
Delivered before two days before the scheduled date date
Delivered before two days before the scheduled date. Fit perfectly and wasn’t see through (vector from Despicable Me size L costume). Packaged well.
22 April 2026
Unprompted review
Reply from Boutique Retailer
Hi ifeoma, thank you for your lovely feedback. We’re glad everything arrived early, fitted well, and was just as expected. We really appreciate your support.
Delivery was a bit slow but a lovely…
Delivery was a bit slow but a lovely product.
17 April 2026
Unprompted review
Reply from Boutique Retailer
Hi Liz, thank you for your feedback. We’re glad you’re happy with the product and appreciate your patience with the delivery.
Easy on line ordering and fast…
Easy on line ordering and fast delivery. Items as described.
17 April 2026
Unprompted review
Reply from Boutique Retailer
Hi Jenny, thank you for your feedback. We’re glad everything went smoothly and arrived as expected. Hope to serve you again soon!
Quick and easy to place order
Quick and easy to place order. Delivery arrived when expected.
20 April 2026
Unprompted review
Reply from Boutique Retailer
Thank you elizabeth for your feedback. We’re glad the ordering process was smooth and everything arrived as planned.
Very quick delivery
Very quick delivery. I ordered 2 squash racquets and balls. Everything was packed very safely and arrived in perfect condition. Would shop again.
20 April 2026
Unprompted review
Reply from Boutique Retailer
Thank you Bec for your feedback. We’re glad everything arrived safely and in great condition. We appreciate your support and look forward to serving you again.
Reply from Boutique Retailer
Thank you Christopher for your feedback. We’re glad your order arrived on time and you’re happy with the value. Thank you for your support and look forward to serving you again.
I’m a size 10 men’s and I brought the…
I’m a size 10 men’s and I brought the size 11 men’s and they are very tight feels like my big toe wants to poke through I’ve always got 11 in the original ones and they fit fine but yours size 11 feels like a size 9 not happy
17 April 2026
Unprompted review
Reply from Boutique Retailer
Thank you Keith for your feedback. I’m sorry to hear the sizing did not meet your expectations. Please get in touch with us so we can look into this and help resolve the issue for you.
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