Bpost Reviews 276,251

I ordered package from Zalando and I choose a pick up point near my address Kapellestraat post Point but Boost send my packet to Zandvoordestraat and it's 10 km far away from home, it's so annoying... Bad service from bpost...

the delivery was fast and the factor rang at the door guaranting the delivery to the final destination.

Despite eventually receiving my package, I cannot give a positive rating.
The long strike period of more than a month caused major disruption and financial damage for many people and businesses. In my opinion, it is unacceptable to paralyze the country and delay essential services because of internal disputes such as working schedules and organizational issues.
I can understand occasional strikes to defend workers’ rights, but this situation clearly went too far. Many customers were left waiting without proper solutions while the economy and daily life were negatively affected.
I find this approach very selfish and disrespectful towards customers who depend on your services.

Great job Bpost 👏
Clear, fast and transparent communication between the delivery service and client make me as client feel very comfortable and confident that all my orders will come to my adress in perfect condition and as fast as possible 😀 well done 👏

Super service from B.post as usual.

The delivery timeslot communicated in advance and respected!

Great experience, always fast, smooth, accurate, friendly. A clean and safe location, also easy to park the car

Time frame for delivery nots respected

The item arrived almost one our after the time frame predicted was expired.

Strikes can happen but this last one did not serve you

Parcel shipped from Germany (kind of A4 letter)
on April 15th received on May 19th

Tracking is easy
Delivery is as promised

I'm sorry to rate only one star. Usually I never have problems with my postman and deliveries. After the big strike in March/April though I have waited one month for a package. There was no way to complain directly with bpost, I had to go through the sender. Magically, after I complained with them, a package who had been "processing by bpost" for a month was delivered. Unfortunately there was no package. Postman didn't ring. Package wasn't left in the usual place(s). My notification says it was delivered in my inbox but given the measurements of the package it would be physically impossible. I fear no package was delivered because it has been lost. Truly disappointed.

horrible service. Tracking info doesn't agree with reality, Package lost when tracking says mailman is on its way.
Customer support only feedback: I'm sorry we can't help.

Terrible service. Fragile parcel was left on a rainy day inside a wet mail box, which was clearly damaged without lid. Parcel was all wet and damaged.
Agent didn't try to contact home owner, despite having people at home to personally deliver the parcel. Lack of common sense, and always chosing the easy way to work. A selfish way to work which customer comes second. If the justification is too many parcels and no manpower, customer should not suffer the consequences of an obsolete company that didn't follow the demand. On top of that, whenever we, customers, raise a complaint, there is zero accountability. Instead of a humble approach we have agents knocking at door complaining. Irony is that for that reason knocking and interacting with customers is OK, and there is always time...

Reliable tracking, speedy delivery and friendly, helpful postman

Always on time and friendly delivered

Trustworthy, reliable and digitalized for easy shipment tracking.

The postman did not ring the bell! Useless!