Brand House Direct Reviews 

Brilliants quick, easy and very convenient

I have more than happy with the shoes I have bought even the brands I do not know. Very supportive shoes keep up the good work

Although I am very happy with my purchase I am very disappointed with the time it took to ship. I have purchased many times from you and usually takes less than a week to ship but this time it was over 2 weeks

Great range of shoes to choose from. I live in the country and can’t access this range anywhere nearby. The website was easy to use, I was kept updated on delivery date and the shoes all arrived safely and were what I wanted.

The service was prompt, no problems with the web site, it was a great experience.

Ordered on 10th Dec. Now 17th Dec & tracking says still preparing for delivery. Sent an email the morning of 16th dec to ask when I can expect item to be sent. Evening of 17th Dec & still no reply. Terrible customer service & poor shipping times. Very disappointing

No problem with ordering or receiving.

Fast efficient service and delivery of shoes I bought online.

Ordering was easy, delivery was prompt and the product was exactly what I wanted. Excellent

Always arrive within 4 to 5 days of ordering

Easy website to use, bargain prices and fast shipping!

I found the site, looked up Skechers shoes, as I had bought some 2 years ago. I paid $185.00 in a shoe shop, much to my amazement, but I was going on a trip which included a lot of walking, so I wanted something comfortable and good for my feet. I now, some 3 years later am going on another trip with walking a big part of the trip. Brand House direct came up on my i pad and I click on to take a look. Was I surprised they had Skechers shoes at 1/3 of the price I paid previously.I ordered them and they came promptly and fit beautifully. I will be buying another pair as my trip isn’t till November 2026 and I’m already wearing them and will probably need a back up pair for the trip. Thank you Brand House Direct.

I received a pair of sandals for $38.99 plus delivery.
I could not believe the sandals that were sent to me. Flexy cheap rubber. Front folded in and I tripped..i tried them for 1 day...could not be bothered sending back..chucked in bin! I have bought better shoes at kmart for $10...never again

Great website to visit and purchase from, lots of choice at reasonable prices, easy to navigate, orders arrive in perfect condition and on time, great customer service

Best place to buy shoes, great selection and first-class customer support. Not the fastest delivery but I wouldn’t buy my families shoes anywhere else.

Quick speedy service. You have the products I like, and at comparable prices! Hobart isn't big but now, i don't have to try and find a shop that has the brands i want! I am always hesitant when I try a new company but, this is one case where everything went seamlessly!

Terrible customer service on faulty product. For Brand House Direct.
Bought Bogs gumboots, they started leaking after 5 weeks. I complained. They ignored my complaint for two weeks until I wrote a review, then did nothing but badger me with emails. They won't replace or refund the item until I cut them up.
How do I cut up gumboots?
I pursued this through consumer affairs for 6+ months. Each time Brand House Direct sent an email with one line telling me to cut up the boots for a store credit. Consumer Law says the customer is entitled to a REFUND or a credit but it is the customer's choice, however, the company just ignored this and kept telling me to cut up the boots. The only way to get a refund is to take them to the Small Claims Tribunal. The fee was almost as much as the boots so I decided not to pursue it.
The company is going against consumer law but unless you take them to the tribunal they get away with it. I finally gave up in June 2026; so for about 9 months they just ignored my request for a refund.
Avoid at all costs.
ALso, avoid Bog Boots. The first pair I bought leaked, I figured this was an anomaly. The store I bought them through supplied me with a new pair. I stupidly went ahead and bought another pair online- they're a good fit for my long skinny foot- but the 2nd pair also leaked. So beware of Bogs Boots too.

I downloaded the app it told me to download so I can track the package, and 10 days later it still said "Pending" so I emailed asking why it still hadn't been shipped - they sent me a link to track the package through the courier that STILL said it was to be shipped. It took over 2 weeks to get my shoes. I unfortunately ordered a size down from what I wanted, I emailed asking for advice on exchanging as I am not in Aussie (I am in NZ) and the instructions sent with the package only applied to AUS - TWO days later they replied and said I would have to pay for shipping which I was absolutely not doing.

I am severely dissatisfied with my experience.

bouth Cabello Comfort Womens 5849-27 Leather Shoes Made In Turkey ..soles cracked after 1 month :( got in conmtact after long emails they ask cut up shoe ..wich i did no answer about refund money :( very bad expirence :( Order number
788378

Due to having surgery on both ankles it was time for some orthotic friendly shoes, and I can never find a great range in stores. I ordered 3 pairs through Brand House Direct, sticking to ordering in European sizing. They arrived today. All fit perfectly. All are amazingly comfortable, and they arrived in a week from ordering. I've now gone and loaded another 2 different styles into my cart!