Brand House Direct Reviews 

795
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 184 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention the excellent quality of the footwear and appreciate the wide selection of available brands. People consistently note that the online ordering process is very simple and the digital storefront is very easy to navigate. However, some customers also noted frustrating issues regarding prolonged shipping times and a lack of helpful order tracking updates. A few people experienced unexpected delivery delays or felt that the postage costs were quite expensive overall. Others mentioned receiving products that wore out quickly or encountering unexpected sizing challenges with certain shoe models.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting great variety and items arriving... See more

Delivery service

Customers consistently note ambiguous experiences with delivery_service, as opinions are heavily divided... See more

Order

Consumers find order experiences to be mixed, as opinions vary significantly between positive and negative... See more

Quality

People report positive experiences with quality, highlighting comfortable and well-fitting footwear at... See more

Price

Customers had ambiguous experiences with price, featuring a split in opinions. Many reviewers expressed... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered two pairs of Sketcher shoes, one for my self and one for my husband under a 2 for 100 deal. The pair I chose fitted perfectly but the size my husband chose was one size too small even though... See more

Rated 5 out of 5 stars

Due to having surgery on both ankles it was time for some orthotic friendly shoes, and I can never find a great range in stores. I ordered 3 pairs through Brand House Direct, sticking to ordering in E... See more

Rated 5 out of 5 stars

Such an amazing range of styles and brands. Great quality European made shoes &sandals. The site offers comprehensive photos & descriptions. Great to be able to browse at leisure. Very easy ordering... See more

Rated 5 out of 5 stars

I’ve been buying my shoes from Brand House for many years now don’t buy shoes anywhere else except for brand House. I’ve never had any issues with any other shoes I’ve ever bought and I love all of th... See more


Company details

  1. Shoe shop

Written by the company

Australia's Leading Footwear Online Retailer. Biggest brands, Big Savings, Authentic Products, Great Prices, Secure and Safe Online Shopping.


Contact info

3.6

Average

TrustScore 3.5 out of 5

795 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(795)

180 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dissapointed

Several purchases from this company with no problem at all , until i did a return , dont answer phones no reply on emails ,telling me they sent a store credit when they did not , finally got a refund after a month of hassle 🙄

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Such an amazing range of styles and…

Such an amazing range of styles and brands. Great quality European made shoes &sandals. The site offers comprehensive photos & descriptions. Great to be able to browse at leisure.
Very easy ordering process. Prompt despatch & tracking to delivery.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, quick delivery, could be a little cheaper, the products are quite expensive but having said that they are of good quality and feel good on the foot.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

So Soft and Flexible

These would have to be one of the most comfortable soft sandals with medium support for a large foot. Loved them so much have bought 2 pairs, black and navy.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful service.

The shoes arrived in a 2 week time frame. Exactly as ordered and great fit. I knew the brand's fit and so it is easier to order the right shoe. Would deal with them again without hesitation. Great to deal with an Australian company!

29 October 2025
Unprompted review
Rated 1 out of 5 stars

I bought Mironelli Louise Women's …

I bought Mironelli Louise Women's Comfortable Brazilian Leather Shoes in Black for work. They're not comfortable as advertised, the sole are very thin. Tried to add thick insole to be able to use it but shoes not deep enough so it feels awkward because it feels like only half of your feet is inside the shoes with added insole.
I read reviews from other customers from this company before purchasing, all seems good reviews so I gave it a go and now starting to think most of the reviews are fake.
I wrote one yesterday for their website, ask to verify email etc but find that my review is not posted on their site .
I hope this one gels posted as I want customers to be informed before purchasing from this company.
Only worn twice and back to wearing my
old shoes. Didn't bother to return as I know that it would cost me extra.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Great store

The range, the big brands, the diverse price points and the overall ease of the shopping experience.

2 September 2025
Unprompted review

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