Braun Reviews 

I called for a power cord that I lost to my electric razor. The young lady who handled my call was polite, efficient, and courteous and I was very impressed. Her name was Valerie.

Warranty for what. My kitche appliance broke for the 4 time within 6 months time. I never liked the experiende of it. I hate it. I don’t like the customer service. They won’t refund my money back.

I chatted with Natalie earlier today from B Braun Medical Sheffield , who always delivers such a brilliant confide t
Confident service, asnothing is ever a problem.as of today Natamie problem solved yet again, what my GP surgery get wrong often, Natalie is a total cr3dit to B Braun .N̈

Bought Braun 6-in-1 All-In-One Series 3, Male Grooming Kit With Beard Trimmer last year. Appalling quality product do not buy! I wish I had paid attention to the other negative comments about the battery life and charging issues with this product. It now refuses to charge and I can't find details of how to get my money back from Amazon. Going to the Braun website is an even bigger joke. Product support links take you in circles until it all just blanks. How dare Braun think that selling such shoddy products is ok. I suppose I should thank them really as I was just about to buy an all singing all dancing electric razor. I've been dithering between Philips and Braun on where to spend my £100's and now I know it will be Philips. Shame really as I've been buying Braun products for 40+ year's but if they don't want me anymore, I certainly don't want them. I wish them nothing but had luck for the future.

I bought a Braun coffee pot for $136.95 on July 7th, 2021. 2 years and 5 months later it failed and began leaking coffee. I wrote to the company and went back and forth through email for 7 months. I took all of the pictures they requested. I contacted my credit card company to get a copy of my statement as suggested by them. I obviously no longer have the receipt. I only know the date of purchase, location of purchase, exact price I paid and serial number. Bottom line the 3 year warranty is from manufacture date which they determine not purchase date. This date coincidently was 35 days outside of the warranty going by the date they determined. What did they say, we apologize but the warranty is expired nothing we can do. Absolutely nothing else.
Lesson to be learned is that the warranty begins on the manufacture date that they determine. Also, the coffee didn't taste any better than a machine you can buy for $30. Spend more or spend less, just don't buy Braun. You can't expect any sympathy from them. It's not worth the time or money dealing with Braun.

Customer service team are useless been told I will get my replacement as I didn’t received the one I ordered! Still waiting it’s almost been 2 weeks!

I bought a series 7 wet and dry shaver
I have used it no more than 5 times, as I grew a beard. Now when went to use it again, I charged it up overnight and had a 3 minute shave the following day. The next day the battery was flat.
This was a considered purchase!
Following numerous emails and photos, the best they could offer was £15 towards a repair or a new shaver.
I would rather spend my money on a Philishave rather than on Braun.
No compassion or understanding from there customer service department.

They made a disturbing subliminal ad that shows snapping of a human neck with some music that suggest this. Ick.

i got this Braun All-In-One Style Kit Series 5 MGK5411, 9-in-1 Everyday Grooming Kit For Men from boots

its now cut my body 3 times and only had it a week
do not get this for your body it will cut u up say Groom from head to toe .. not good on all body parts

uhelpful its just a money making company no customer care at all. feeling very upset just treated as a number not a person

I recently bought a Braun seven series razor and at first it was great but after 3 months it started leaving hairs on my face and chin despite using the cleaning unit I bought with the shaver and taking very meticulous care it continued so I ordered a new year replacement head at £42.99 not cheap and this one is worse than the first one which they claim should last for 18 months despite numerous emails to customer service I've struggled to get any help.
AVIOD THIS COMPANY WHO ARE NO LONGER
BRAUN BUT ARE PROCTOR & GAMBLE.

Bought 2 products + paid for delivery - both were faulty hence requested a refund.

They didn't provide any labels. So had to pay £10 out of my own pocket to return a fault item back to them!! So I ended up losing money on delivery both ways.

After I had refunded the item, I didn't receive any money, and had to chase them for months to get my money back.

Finally after countless time and energy wasted, I received money back for 1 item. I had to chase them again for another 2 months to get my money back for the other item... But that never happened.

Ultimate I just gave up, it wasn't worth the headache.

So I ended up losing:
- £10 - money to get the item delivered to my house
- another £10 - money to refund the item back to them
- lost £50 on product since I didn't receive the refund on one of the item
- ended up losing whole lot of time and energy sending emails, calling customer service.

They are a scammer run company. How this company hasn't been sued for fraud is beyond me. Will stick to Amazon from now on.

Removed unwanted facial hair very easily indeed. Saw a similar one advertised on TV and thought I’d try one so selected this one as it was on offer in Boots. My hopes weren’t high so I was very pleasantly surprised at how easy it was to use and totally painless. Battery included and very compact. Very pleased and wish I’d bought one ages ago!

Customer services is ridiculously poor. I have been waiting for a refund for a month now.

Product didn't work out of the box (first red flag), so sent for repair. Haven't heard anything since.

Customer service extremely unhelpful and unwilling to provide any updates. Won't be buying Braun again.

I received a Braun ladies silk epil 9.
Theses are expensive at over £300.
I contacted Braun today and was informed you cannot buy a foil shaver replacement and have to buy a replacement top at the cost of just under £20. This isn’t overpriced but the plastic cannot be recycled. This is the shocking part. Please Braun … you must become eco friendly and until you do, I will not be purchasing any more of your products.

I ordered a shaver from the Braun UK website last night at 9:09pm. It was delivered, by Royal Mail, before 11am this morning - on a Sunday! What's more, the shaver was cheaper than any where else AND they give an additional 1 year guarantee on top of the normal two year guarantee because it was bought from their web site. Hard to beat that!! Thank you.

I bought this Braun vitality pro toothbrush I don't like the no charging light , you can't tell if the brush is turned off or on it doesn't charge if it's on so you need too charge it before it stops as there's no low battery warning light in this respect it's rubbish I wish I had bought a different one

Brauns customer service is absolutely rubbish. I have a problem with toothbrush heads falling apart after a couple of weeks use and after supplying ALL the information they asked for in 4 separate emails they sent me instructions on how to charge a toothbrush. I suspect their 'customer service' is based outside of the UK from some of the crass responses. My advice......steer clear of Braun because if you have a problem they leave you with it and walk away.

Hello Braun, I am reaching out in relation to your faults policy. My parents purchased for your baby shower (8 weeks ago) a Braun BNT400. We opened the packet today to check the temperature of our newborns first bath. Err code came up so we troubleshooted online to no avail. I had just put together a RiteAid product together so in error thought the thermometer was a product by them, I called RiteAid customer service who apologised advised it was no problem, to return to a chemist warehouse (where purchased) she would call the store and confirm we'd be bringing in the product for replacement. I then realised when re-packaging the product was Braun not RiteAid (called back and said not to worry). I then called Braun's customer service and spoke with Nikki, explained we really need to bath our newborn and could she do the same. Nikki, following your policy advised that she wouldn’t help, had to be replaced under warraty and there was nothing that could or would be done without a receipt. I was shocked, disapointed and left extremely vulnerable and unsafe with a newborn I then had to bath without any knowledge of the bath temperature when we had invested in your product. I am requesting at the very least a replacement of your product, photo's of your product and your error code on opening the box attached. I also urge you to reconsider this policy in the instance of items used for newborns so that future families who are looking for the safety that your product claims to provide can have it. Braun had a chance to do something right, like what a competitor was prepared to do, instead they hid behind senseless policy.