Breeze House Reviews 

201
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly sales staff for providing extremely helpful advice without any sales pressure. Communication maintained throughout the entire ordering and delivery process is consistently highlighted as exceptionally clear, reliable, and informative. The installation teams always arrive promptly on schedule, working efficiently and professionally to complete setups quickly. Furthermore, people truly love the stunning products, noting that these sturdy garden buildings are built to last and look wonderful. Reviewers consistently emphasize that dealing with every member of the team is an absolute pleasure from start to finish.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the helpful and knowledgeable... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless experience from ordering to... See more

Product

Users describe positive interactions with product, consistently praising the outstanding craftsmanship and... See more

Quality

Consumers find quality to be exceptional, expressing delight with the outstanding craftsmanship and sturdy... See more

Customer service

Clients share positive opinions on customer_service, noting that staff are consistently helpful, responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Service was superb. Everything went to plan. The team arrived on time, were very polite, great communication, on time, worked hard and completed the installation very efficiently and quickly. We coul... See more

Company replied

Rated 5 out of 5 stars

This was a very impulsive purchase after a visit to the ideal home show and falling in love with the Breeze House. The sales process was extremely no pressure and pleasurable at all stages. Communic... See more

Company replied

Rated 5 out of 5 stars

Delighted with our Mara Breeze House. Excellent in every respect. Kept well informed by the office and delivered as promised. Installation team Callum and Alex pleasant and polite. Clearly happy in th... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish, Jayne Lewis looked after us at the show site in Leek, explaining everything without any pressure sales, and advised us on all options available. We opted for the Ma... See more

Company replied


Company details

  1. Garden building supplier

Written by the company

An exclusive range of luxury garden gazebos & thatched garden buildings. Breeze House are the original thatch gazebo creators for the perfect garden escape


Contact info

4.9

Excellent

TrustScore 5 out of 5

201 reviews

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No recent history of asking for reviews

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4.9

All reviews

(201)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb Product

All the team have been excellent from start sales at Tatton Park to job completion Gus and Callum 11 April 2025 A beautiful product All times and dates religiously followed areal treat in this day and age thank you all please excuse me I have a glass of wine to enjoy in our new round house thank you so much Brilliant

11 April 2025
Unprompted review
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Reply from Breeze House

Thank you for your review, we hope you enjoy your Breeze House for many years to come!

Rated 5 out of 5 stars

From start to finish an excellent experience

From start to finish this has been an excellent experience. The communication is excellent and responses are quick. The support team are there for you on any questions or issues that you may have. Installation team were on time, knowledgeable and professional.
I have had an excellent experience with Breeze House and would recommend them for anyone considering one of their products.

26 March 2025
Unprompted review
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Reply from Breeze House

Thank you for your review Tony. We're so glad that you've enjoyed your experience with us, we hope that you enjoy your Breeze House just as much!

Rated 5 out of 5 stars

Booking arrangements were simple

Booking arrangements were simple. The new thatching for our Breezehouse was installed efficiently, quickly and neatly.

10 April 2025
Unprompted review
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Reply from Breeze House

Thank you for your review John!

Rated 5 out of 5 stars

We have had our Breeze House Mira for…

We have had our Breeze House Mira for just over 5yrs and decided to have the roof upgraded so we can carry on enjoying it for many years to come, as usual the Breeze House team were first class

A first class service by a first class Company

9 April 2025
Unprompted review
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Reply from Breeze House

Thank you so much for your review Paul, we love a Breeze House refresh! We hope you enjoy it just as much for the next 5!

Rated 5 out of 5 stars

Extremely Delighted

Cannot tell you how delighted we are - not only with Mark and Callum but with Ambers patience and knowledge and everyone we have dealt with.The quality of the workmanship and Gazebo - Five star plus on all levels. Dave and Margaret W

3 April 2025
Unprompted review
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Reply from Breeze House

Thank you so much for your review Dave and Margaret, it's been a pleasure! We hope that you enjoy your new Breeze House

Rated 5 out of 5 stars

We have had a Breeze Savana For over…

We have had a Breeze Savana For over ten years and very happy with the p[product and decided to have a building i.e. a Gazebo over are hot tub, Made contact with Breeze house sales through to installation and must say what Brilliant service from all departments.
What a company and unknown to me during the erection of the building was a company shareholder that to me seems they are brilliant company to ensure they are delivering the best and thank you to all of their staff at Breeze.

Bill Bird

24 March 2025
Unprompted review
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Reply from Breeze House

Thank you for your review Bill, it's so lovely to see returning customers. We hope that you're still enjoying your Savannah and love your hot tub gazebo just as much!

Rated 5 out of 5 stars

Fantastic service

During the recent storms some of the cedar tiles on my breeze house were damaged by a bough which fell off a tree. I contacted your company and they quoted for the repair which I accepted and have quickly and efficiently repaired the roof. The service I received was exemplary, I can’t speak highly enough of their after care service. My breeze house was installed in 2017.

21 February 2025
Unprompted review
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Reply from Breeze House

Thank you for your review June, we're so pleased that you're happy with the service!

Rated 5 out of 5 stars

Refurbishment to current standards

This was a full internal upgrade after 15 yrs of use in a different layout. The staff were very helpful in exploring the options for change and a good solution agreed. All the work has been done to my satisfaction on the days that were agreed. Great job!

11 February 2025
Unprompted review
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Reply from Breeze House

Thank you for your review Michael, we're so glad that your pleased with the refresh!

Rated 5 out of 5 stars

Rethatch of Savannah breeze house

After 11 years, the roof needed a rethatch. The two guys turned up at 8am as arranged, temperature was -1C. They worked really hard, did a very good job. The Breeze house is now waterproof again and looking refreshed, and they left the site cleaner and tidier than when they arrived. In fact, it was a breeze.....

17 February 2025
Unprompted review
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Reply from Breeze House

Thank you for your lovely review! We're delighted that you're happy with your new roof, it really does make the building look new again!

Rated 5 out of 5 stars

We love our breeze house

We have had a breeze house for almost two years. It is a welcome addition to our garden and is well used by all the family. It is a relaxing place to read, jigsaw, play games - often have friends over for BBQ.
It has survived really well storm Darragh with a done damage to the door canvasses. This has been rapidly and effectively sorted by the team. A great buy

16 January 2025
Unprompted review
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Reply from Breeze House

Thank you for the lovely 5 star review Susan. We're so happy you're making the most of your Breeze House all year round!

Rated 5 out of 5 stars

Great Product Great Customer Service

We are looking forward to having our Breeze House installed at the end of January. Customer service has just been great, no pushy sales staff and time to choose and make sure you get the right one for you. A trip to the factory is a must if you are close enough. Big shout out to Jayne who has really looked after us. Thanks Duncan and Andrea

5 January 2025
Unprompted review
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Reply from Breeze House

Thank you for a lovely review Duncan and Andrea. Counting down the days to install now!

Rated 5 out of 5 stars

Highly recommend Breeze House.

The installation team turned up exactly when promised which meant a very early start for them. Amazing team, extremely professional, polite and well organised. Great banter as well. Left site very clean and tidy and ran through the installation and checked through all loose items provided. The whole experience from initial enquiry to installation was seamless, including head office support.

5 December 2024
Unprompted review
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Reply from Breeze House

Thank you for a great review Karl, we hope that you have years of joy in your Breeze House!

Rated 5 out of 5 stars

My Breeze House is 21 years old

My Breeze House is 21 years old. I arranged to have the floor replaced and new "skirts". The carpenters were very friendly and helpful. The work was done very quickly and rubbish taken away. I am very pleased with the result. I also arranged replacement cushions. Although quite expensive these were delivered with the new "skirts". All very efficient. And I feel that if I have any issues they will respond rapidly.

5 December 2024
Unprompted review
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Reply from Breeze House

Thank you for your review Stephen, we love a Breeze House refresh!

Rated 5 out of 5 stars

Oval Savanna install

We have just had our oval Savannah breeze house installed today, and I must comment on the way that Breeze house from start to finish made it a stress free experience. The 2 lads who installed it, started at 8 am and didn’t stop working for 6 hours solid, they left the site spotless and couldn’t do enough for us, the quality of their work, and the quality of the breeze house are both a credit to your company, Well done, we are very impressed and thanks for everything.

28 November 2024
Unprompted review
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Reply from Breeze House

Thank you for the 5 star review Janice. Your feedback is really valuable as we pride ourselves on giving customers a great experience and offering quality gazebos. Now to enjoy your Breeze House!

Rated 5 out of 5 stars

Brilliant service from beginning to end

Brilliant service from beginning, purchase right through to installation. Good communication from the office, friendly and polite and efficient. Installation team also friendly, experienced and efficient.
Can’t fault them and would highly recommend. Loving my breeze house.

27 November 2024
Unprompted review
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Reply from Breeze House

We're so glad to hear that you're already enjoying your Breeze House Jackie! Here's to many years to come 🥂

Rated 5 out of 5 stars

Very pleased throughout the entire…

Very pleased throughout the entire process from start to finish.
Installation day worked very well, the team arrived early and were very friendly and efficient.

29 November 2024
Unprompted review
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Reply from Breeze House

Thank you for your review Richard, we hope that you enjoy your Breeze House!

Rated 5 out of 5 stars

The roof repair team arrived on time…

The roof repair team arrived on time and completed the instalation of the new roof very efficiently. They also did a very good job clearing up all the debris from the old roof. Many thanks Arrun and Callum.

28 November 2024
Unprompted review
Breeze House logo

Reply from Breeze House

Thank you for your review Peter!

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