Just needed a extra plastic reservoir shipped as mine broke. It arrived 8 days later. 1 day for shipping, but 7 days to actually ship. The online system also says awaiting authorization, when it... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've adjusted review from 2 to 4 stars. Breville did reach out after my initial review to set up a product replacement. I now have a new machine that properly functions. I appreciate their willing... See more
Company replied
Issue: The heating element failed after 13 months on Pro oven. Once you speak to rep they are proficient , however, wait times to speak with customer support personnel were>30 minutes. Call back... See more
Was very happy to get the issue of rust on a new microwave/oven resolved quickly by the customer service team. Received a new one within the week. Only new issue was a slight dent on the new on... See more
Company details
Information provided by various external sources
Breville is based in Sydney, Australia with the US office located in Los Angeles. We design and engineer kitchen tools to deliver commercial quality performance that look great and are easy to use. We are passionate about listening to what obstacles the home chef encounters and creating a simple solution.
Contact info
19400 S Western Ave, 90501, Torrance, United States
- 3107553097
- productreviews@brevilleusa.com
- breville.com
4.2
Great
13k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer Service
You graciously and quickly responded to and rectified the issue with our device, with respect and understanding
11 July 2026
This is why I keep buying Breville!
The rubber gasket on the basket of my 12 cup Breville coffee maker was tired out after several years of use. I called Breville and was able to purchase a replacement.
It arrived on time. After a few uses (less than a week), the gasket split almost in two. I callled Breville service today and they are sending me another one at no charge.
This is what great companies do!
10 July 2026
Simple and easy replacement of product.
10 July 2026
We simply received a bad oven
We simply received a bad oven. The trays didn’t fit in. These ovens are great and we knew what to expect and it was just built wrong. The team did a simple video call and saw the problem and sent us a new one. Easy and responsive because we could actually talk to someone. Thanks for having a call center so you can talk with a human.
10 July 2026
Thanks guys for your quick professional…
Thanks guys for your quick professional response to my issue, it was very much appreciated.
10 July 2026
The Support level was awesome
The Support level was awesome. I got a new hot for my Breville but the lid on that is still defective where it does not open up when I push the button so I would prefer to maybe have a different pot and investment of $200. I’m trying to not happy.
9 July 2026
Friendly and knowledgeable customer…
Friendly and knowledgeable customer service.
Great help
9 July 2026
The customer care person sounded as…
The customer care person sounded as though there was a complete absence of personality . Her voice was a monotone and the call disconnected with highly suspect timing.
9 July 2026
Reply from Breville
Your feedback is appreciated. We can see our agent experienced difficulties hearing you on the call, and once it disconnected they called back right away — unfortunately that went to voicemail. An email was also sent on June 17th asking you to call back when you were able. As no response was received since that time, the case was automatically closed by our system. We want to get things moving again for you and will be emailing you right away to reopen your case.
I submitted a request to setup the…
I submitted a request to setup the repair of my Touch expresso machine. I submitted it a few days before a 3 day weekend holiday, and they replied that it could take longer than usual to setup the service because of the holiday. I waited for the message to setup the return for repair but instead they emailed me to notify me that the request was closed. No reason why or any other information was given. I had to contact them again and they corrected the situation. I'm sending the unit for repairs. I truly appreciated it and understand that things will not always work out 100 % in this computerized society. Thanks...
9 July 2026
They helped me troubleshoot my Breville Barista
They helped me troubleshoot my Breville, determined there was a broken piece and mailed it out immediately. My Breville is back up and running! Excellent customer service, friendly with accurate solutions.
9 July 2026
The customer care team was excellent…
The customer care team was excellent when dealing with my replacement hand mixer! Thank you!
3 July 2026
Very lovely 😍 customer service
Very lovely 😍 customer service. And a quick turn around. Fab. Thank you
9 July 2026
No luck.…
They were only able to refer me to a repair 30 ks away. No idea on what it would cost to repair. No other service available in NSW. Apparently in qld has a much better customer service set up.
8 July 2026
Reply from Breville
Your feedback is appreciated, and we understand how frustrating it can be when our authorized service centers are not as conveniently located as we would like. We are sorry for that inconvenience.
Excellent customer service skills and problem resolved
Excellent customer service skills and assistance from the customer service representative, Nudrat.
13 July 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.