Brindley Group Reviews 

I was extremely pleased with my experience at Brindley MG Wolverhampton. I received an efficient and outstanding service throughout.
I had already seen the car that I was interested in online and took the car for a test drive. The vehicle was in excellent condition.
It was an absolute pleasure to have Amy Bourne, the sales executive assist me with with purchasing the car. She was very friendly, helpful, professional, highly experienced and made the whole process of purchasing the vehicle so smooth and straightforward.
The communication from Amy was excellent throughout the purchase. I was kept updated on the progress of the vehicle and offered after sales support and advice as well.
I would highly recommend Brindley MG Wolverhampton to anyone purchasing a car and a huge thanks to Amy.

The staff and choice of cars were excellent .

Mark made our experience easy & was very professional

The experience at Brindley Hyundai West Bromwich was good because Mark (and Martin) were brilliant to deal with. Polite friendly and very helpful without being pushy. Follow up call from Mark after a couple of days post ownership was brilliant and unexpected. More than happy to use here again "

No pressurised selling. Sales manager was knowledgeable and patient. Showed me the options after listening to my needs without being pushy. They offered a very good part exchange rate for my old car.

Professional service from delightful people.
Everything you could wish for when buying a used car.
Ready for collection on time with all aspects covered as promised.

I contacted this dealer on Friday 17th July, having seen an ad on Autotrader for an Ioniq 5. Spoke to "Sarah" who answered the call. Explained we were interested in the vehicle & having test driven one identical, would like to visit to discuss a purchase & to inspect it. We asked if we could leave a refundable deposit & we did - £99.

Sarah explained the car would be taken off sale, she would arrange to have it fully prepped, valeted & available for our visit today (Monday 20th) at 11:30.

We arrived, slightly early, introduced ourselves & she explained she had "just looked at our order form". She did something on her laptop & looked a little perturbed, explaining that the car was not on site. The car is a demo model & was used as a vehicle by a colleague as his car but he was now on holiday & hadn't left the car. That being the case, it clearly wasn't prepped, valeted & available to us. She offered for us to drive another car, we declined, explaining we had made a special journey for this vehicle (we live in Devon). She went off to speak to a colleague & a manager & explained she could get the car to us in 10 minutes & would we go with her or wait. We waited.

10 minutes passed whilst she spoke to a colleague, ruffled some papers on her desk, spoke to her manager again & then did something on her computer. Not once did she seem embarrassed, say she was, or apologise for the not inconsiderable inconvenience she had caused, nor did she seem overly bothered, expecting us to just shrug our shoulders & accept the mess up.

Some 30 minutes later (40 minutes after our meeting was arranged), I decided to give up, so requested a refund of my deposit from the manager, explaining what had happened & that treating customers this way was no way to run a business. To his credit, he made no attempt to defend the situation & readily arranged a refund. At this point, now 45 mins after our appointment time & 25 minutes after her "10 minutes" had elapsed, Sarah returned in the middle of the conversation with the manager saying "Well I'm here now"

I am still flummoxed that I had to explain that she should have made checking her diary first thing her priority when she arrived at work, ensuring any vehicles that she as due to show would be as promised. Again, not even an apology.

Having read some of the reviews about pricing, which they deny, although I suspect they are wholly accurate, I am not at all surprised by this experience, I only wish I had read them before engaging with this shoddy shower Avoid at all costs, if I could give no stars, I would.

Great no-pressure helpful service at the buying stage with Steve. Excellent handover and feel confident that in the unlikely even that there are any issues, they will be dealt with promptly.

Great sales person. Very quick to reply to questions before and after the sale was agreed.

Brindley Kia Wolverhampton staff were amazing. Very knowledgeable about the car i was buying and helped me set everything up before I left. Massive thank you to James Darby. A credit to your showroom!

Trustworthy staff, good value and gave a realistic p/x

Brindley Kia West Bromwich staff were good because they allowed us to take our time with the decision to purchase. They offered additional products with the purchase of the car but weren't pushy when declined. They made an agreeable offer on our current car and made the whole process of the part exchange very simple

Brindley Kia West Bromwich were helpful . Great explanation of available packages and vehicles, clear and easy process to buy vehicle, great attitude from the Sale personnel.

I would recommend Brindley Hyundai West Bromwich to friends and family because the service was exceptional

I'd recommend Brindley Honda Cannock because they resolved a small issue with the approved used car without a quibble and I’m very pleased with the car and the whole experience with the dealership and sales team. First class!

Reasonable price and good, friendly service.

I recently purchased a Mazda2 with a part trade in, and the service and communication I received from both Keith and Richard was exceptional. The hand over went smoothly and everything explained clearly. Happy with the service.

Brindley Honda West Bromwich staff were good because they explained everything to us and were friendly and did not push us into anything we did want. Lee Norgrove was excellent.

"Throughout the process I was looked after by Sarah Whitehouse, she has been absolutely brilliant, she is the most helpful car sales person I have ever dealt with making the whole process of buying a new car completely painless. I would recommend this dealership to anyone interested in buying a Hyundai, atlthough I am sure the other sales staff I great, I would encourage people to ask for Sarah.

Didn't answer my call, and went to an "overflow" service, who didn't know anything about the car I'm interested in. They tried to contact Brindley Cannock and also couldn't get a response. Was promised a call back, but that never materialised. Really poor. Then tried again a few hours later. Same outcome. The answering operator tried calling them twice. No response. Genesis cars are difficult to view given they have poor coverage across the UK and having a dealer with such pathetic levels of response can't help. No wonder they lose out to other luxury makes like Lexus, which is where I'm off to now to buy my car.