Brindley Group Reviews 

I was treated well

Purchased a 2026 preregistered Genesis GV60 from Brindley Cannock at end of April 26. Described "As New - only 19 miles on the clock -even some of the delivery stickers still on the car".
I took the 200 mile journey by train to Cannock on the prearranged day, even though the only Genesis rep, Ellis, was at the last minute not able to be there due to personal reasons -so the car was handed over by a Hyundai rep. The car was not properly cleaned and there were dirty spots on the car - the Huyundai rep said that was just gunk left from the delivery covering and would be easily removed with washing.
I took his word and drove the 200 miles home - a real pleasure driving the car by the way.
Next day which was sunny, unlike the previous day which was dull, I noticed swirly scratches on the bonnet of the car. These scratches are strange as you can only see them in the sun.
I informed Ellis of the problem and was told again that these swirls were probably glue remaining from the delivery coverings and should go after a few washings of the car and if they did not go then he would decide next steps. Well they didn't go and after pushing I was eventually told by Ellis to take the car back to Cannock for him to have a look - which of course I was reluctant to do as it would involve a 400 mile round trip - so I asked Ellis to arrange for Genesis UK (head office) to have a look as they are only 12 miles away from me - but no answer, again after pushing. So I contacted Genesis UK myself and was told that I indeed needed to take the car back to Cannock - which is quite astounding as I would have thought that Genesis UK at least would want to have a look at this strange problem to make sure it does not happen again - and to hold their dealers to a certain standard.
So beware of buying from Genesis Cannock ( Brindley Group) as in my case at least, they dont stand by their product nor their customer.
Secondly, Genesis may be a premium brand, but that does not translate into a premium service - I would have expected that all the dealers would support each other and you could take your car to any one of them nationwide for after-sales support - but this does not appear to be the case. Seems these dealers are not the supportive network that you would expect of a premium brand. So if you are buying a Genesis, buy locally or be prepared for long drives if you have problems - and don't automatically expect that the Genesis customer comes first - it might well be a struggle for you to get your problems solved!

We had a great experience with the staff at Brindley Honda Wolverhampton, especially Alex. He made us feel welcome from the start and was happy to answer all of our questions.

He kept us updated throughout the process while the car was going through its MOT and preparation. We paid a deposit before we had the chance to view the car because of our work commitments, and Alex kindly held it for us until we could get there, which we really appreciated.

Alex was friendly, approachable, and made us feel comfortable asking anything. During the handover, he took the time to help us set up our Android phones with the car and showed us how to use all of the technology and features.

Overall, we're very happy with the service we received and would definitely recommend Brindley Honda Wolverhampton.

My experience of Brindley Motors…… My first experience was in 2022 when I purchased an MG 5 from Brindley in Cannock. The salesman obviously new very little about the car because when I collected it the only information he gave me was to go on YouTube to see how it worked. I did love the car but in 2024 decided I wanted to change it for the MG4 Extended Range. I visited the Cannock branch again and told the salesman that I wanted to buy the extended range version. He gave me a price which seemed quite cheap but I had seen that there were dealers offering discounts on Autotrader so I just assumed that Brindley had an offer on, although I did confirm with the salesman that it was indeed the extended version which he confirmed.

I paid the £500 deposit and over several discussions kept confirming that it was the extended version. I even sent an email to him asking him to confirm that it was the extended version, he didn’t reply to that. After a couple of weeks he phoned me to tell me that the car was now in stock so I went to see it. I went in to the showroom and asked the salesman if it was the extended version, he checked and said that it wasn’t. He then gave me a new quote which was a lot more than his original quote. I cancelled the order and got back the deposit and in addition I was given the cost of reassigning my private registration plate cost. I am absolutely convinced that the salesman knew it was not the car I wanted and just hopped I wouldn’t have noticed.

I shopped around as I wasn’t happy with the new quotation and ended up buying one from MG Cinderford at a considerably lower price than the one quoted by Brindley. The service was brilliant, the purchase went through perfectly and the sales person sat in the car with me and went through all the controls, a completely different experience to the purchase of the MG5.

Needless to say I would never buy another car from Brindley Motors!

My experience this week is that I took mr car for its second service at Brindley in Wolverhampton. The young lady at the desk told me the cost was £315, I can’t remember the exact figure. I said it sounded expensive but left the car and went for a walk to pass the time. When I went to collect the car I was told by a young man that they had reduced it by 10% after my comment. Both the staff involved were very professional and polite. However when I got home I asked members of the MG owners group on Facebook what they had paid for a second service and the prices varied between £145 and £256, a lot less than the £315 for one hours work and far as I can tell very little done to the car.

I love the MG brand and I find it quite sad that I haven’t got a local dealer than can offer a good sales of after sales service. It appears that its a mixture of incompetence and blatant over charging. Had the service been better I would now have bought two cars from you in addition to a Kia which my wife bought from Brindley in Wolverhampton. She also wont be getting the car serviced by Brindley!

Excellent service, was put at ease and received a friendly welcome. All our queries were answered in an efficient manner and the whole buying process was quicky and easy.

Extremely professional, no pushy sales people, looked after me, so bought a car from Brindley . Great car as described. Thanks again guys.

I purchased a Jaecoo 7 Plug in Hybrid and it was a very competitive price. All staff were really helpful and Phil went out of his way to stay behind for a test drive. I would highly recommend Brindley Group Jaecoo

Car ordered, was given some dates of possible likely delivery by Sam our dealer in Wolverhampton. When it became noticeable car was in UK waiting for logistics to bring it to dealership and the not knowing. Sam spoke with his manager Michael and he sorted out a car for us to use as id had to return hire car supplied by Motability leaving us with no transport, On delivery Sam knew we'd no time so he took us through basics with him saying to pop back when we had more time if there were things/ process we needed to know how to operate, thoroughly lovely young man, who went above and beyond.

I'd recommend Brindley Kia Wolverhampton to a friend because of the outstanding service throughout from the moment we walked through the showroom door we where greeted with a friendly welcome. Mark Hickman was our salesman and was outstanding throughout the whole of the process explaining everything and answering any questions we had. Nothing was to much trouble for him and a genuinely nice gentleman and not pushy throughout like other car dealers. I can't recommend Brindley Wolverhampton enough as our experience was fantastic. Id like to say thank you for the support and guidance throughout the process. "

The salesman Jacob was absolutely amazing, within a few minutes inquiring about a vehicle l saw on line ,l was on a text drive.
He did he's best to get me a good deal on the trade on on my previous vehicle.
After a few back and forwards to the managers office we agreed a deal .
The sale was explained to me , plus the handover was prefect, the car was immaculate and so easy ..
Thinking it was going to be stressful and long winded it was quick and professional.
Yes , l would definitely purchase my next vehicle from Brindley.
Thanks again from the sales, and service teams .

Salesman was helpful without being pushy, gave me plenty of time to look at the vehicle.

The service from Brindley Kia Wolverhampton is second to none and I can't fault them. I have bought a vehicle from them before and I would highly recommend them to anyone. Their service is first class.

Great guys. Very polite and helpful. Very happy to recommend them.

Brindley Honda Wolverhampton were really helpful and I'd recommend them because there was no pressure selling and I particularly liked having details of the warranties emailed later, rather than being pressured in the day we purchased the car. The man had already prepared all the paperwork too which meant for a quick seamless process"

"My experience at Brindley Honda West Bromwich was Very Good. The Sales Person was very knowledgeable about the car that I was looking at and did not push the sale, she gave me time to try out the car and answered my questions, offered me some extra options and was not upset when I later declined some of them. When I picked up the car she demonstrated & set up some of the controls for me ( pairing of mobile phone etc. ). All in all very Happy."

10/10 service, A1 service from staff.

From the moment I rang and showed interestr in the car which I found on Auto Trader the Service was Excellent right up to delivery of my car. thank you v much !

the sales rep was lovely and kept us completely informed

We purchased a car 10 months ago, still under warranty with Tipton dealership.

Unfortunately, we broke down on Sunday 14th June, as we could not get our Kia into gear. We were taking our Grandson home so my wife and 5-year-old Grandson had to get a taxi while I waited for the recovery. Tipton dealership does not open on Sundays resulting us having to be towed back home.

We called Tipton Monday 15th June at 9 am, explained the situation, response was, I need to pay £90 for this to be checked if found under warranty I would be charged, but if wear and tear this would be chargeable. I was not impressed with the response, but explained I work full time, and have 4 am starts and need my vehicle back on the road, so please book in as a priority.

The response was, the earliest they could even inspect my vehicle was 29th June, I was speechless. I explained again that I was desperate, asked for the Manager to call me, but after chasing 3 times, was told there was nothing that could be done to get this looked at sooner. They were short staffed and the schedules were full. I suggested we take it to another dealership to get resolved, but was told this would void the warranty.

I asked them to look into their works schedule, as my vehicle was actually booked in to them Friday 26 th June for a full service and MOT, could they not use this slot ? which we hope they will do.

To try to assist, we paid for our vehicle to be towed to the dealership Monday 15th June just in case they could fit an inspection in earlier, we have not heard from them since.

Currently having to get a taxi to and from work until this is resolved as no courtesy car can be offered until my vehicle has been inspected.

Communication is very poor, we have had no more phone calls from them to update us, very poor customer service where there are warranty issues.

My concerns were not addressed. It felt like my business was not valued at all, and basic expectations were not met.

Wonderful service and friendly staff, many thanks for a great experience