BROKSTOCK SA Pty. Ltd. Reviews 

108
•
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

bad customer service support!! So you’re telling it’s taking two weeks review bank statements and payment notifications. my account has been under view for 3 week , l sent documents last week Monday a... See more

Company replied

Rated 5 out of 5 stars

Awesome app. I however have one concern: I dont see dividend adjustments being made for USA stocks. (The dividend adjustments are received fine for JSE stocks). Is it because the USA has banned CFD’s... See more

Rated 5 out of 5 stars

I tried my luck everywhere and got scammed a lot of money,i wish i new about Brokstok before,easy registration,easy and friendly to use.No fees charged.you also gain more experience while using the Ap... See more

Company replied

Rated 5 out of 5 stars

I've given detailed feedback. But one point I could give, is to ask for the platform to be geared a bit more towards long term investors. In terms of charts and user interface and data. Much of it is... See more

Company details

  1. Investment company

Written by the company

BROKSTOCK is a licensed investment platform that gives South Africans access to invest on the JSE and NYSE. The app is designed to simplify financial markets for beginner investors and give experts an edge with advanced research and analytical tools like Investment Strategies, reducing the time spent finding the right opportunity and increasing the chances of success. You can easily start trading or investing in over 2 000 CFDs on JSE and NYSE shares, currencies, metals, crypto, and ETFs from just R300! There are no withdrawal fees and no hidden costs. Your funds are kept safe with one of South Africa’s major banks and the largest lender in Africa, Standard Bank. It only takes 5 minutes to register your account with just your name, cell and ID number. BROKSTOCK has over 500 000 investors on the app and has earned a 4.8 rating on Google Play. BROKSTOCK SA Pty. Ltd. FSP 51404. Working with BROKSTOCK SA (PTY) LTD you are trading share CFDs. When trading CFDs on shares you do not own the underlying asset. Share CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. A high percentage of retail traders' accounts lose money when trading CFDs with their provider.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

108 reviews

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4.3

All reviews

(108)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

Brokstok is 100% legit

I tried my luck everywhere and got scammed a lot of money,i wish i new about Brokstok before,easy registration,easy and friendly to use.No fees charged.you also gain more experience while using the App.the support team is the best ever.I recommend this App to everyone in SA because of legitimacy fact

30 July 2024
Unprompted review
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Reply from BROKSTOCK SA Pty. Ltd.

Lehlohonolo, firstly, we are so sorry that you've had trouble with other apps. Losing money is always tough. Secondly, thank you kindly for this amazing rating and review. We are glad we could be of service to you in this way. We appreciate the recommendation and your recognition of our incredible support team. If you need help, please tap "Support" at the bottom of the app screen to get in touch via chat in the app, by email on info@brokstock.co.za or toll-free on 080 022 7672. We'd love to hear from you! Authorised FSP No.51404

Rated 4 out of 5 stars

Great app to use and received good…

Great app to use and received good customer service. Will recommend to anyone.

30 July 2024
Unprompted review
BROKSTOCK SA Pty. Ltd. logo

Reply from BROKSTOCK SA Pty. Ltd.

Storm, thank you kindly for taking time to leave us a rating, review, and recommendation. We are glad you could experience our amazing customer service team. What is BROKSTOCK missing to be a 5-star app? Please click on "Support" at the bottom of the app screen and let us know via chat in the app, by email on info@brokstock.co.za or toll-free on 080 022 7672. We'd love to hear from you! Authorised FSP No.51404

Rated 4 out of 5 stars

So easy to register

So easy to register. The app is user friendly. Good customer service. I will recommend.

20 July 2024
Unprompted review
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Reply from BROKSTOCK SA Pty. Ltd.

Thank you kindly for the rating, review, and recommendation, Jacques! We are happy you had an easy registration, found BROKSTOCK user friendly, and we appreciate your recognition of our amazing customer service team. What is the app missing? What would make it worth five stars? If you need help, please click on "Support" at the bottom of the app screen to get help via chat, call, WhatsApp or email. We'd love to hear from you. Auth FSP No. 51404

Rated 5 out of 5 stars

Informative

Informative, easy to navigate and great customer service! Highly recommended for beginners, intermediate and advanced investors, honestly a great app!

18 July 2024
Unprompted review
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Reply from BROKSTOCK SA Pty. Ltd.

Madimetja, thank you kindly for this amazing rating, review, and recommendation! We are so excited you've found BROKSTOCK informative and easy to navigate. We have to agree with you, our customer service is great, and the app is perfect for every investor. If you need help, please click on "Support" at the bottom of the app screen to get help via chat, call, WhatsApp or email. We'd love to hear from you. Auth FSP No. 51404

Rated 5 out of 5 stars

SO FAR SO GOOD

It's been a great experience since i start to trade with this guys, can't complain, no hidden fees, very low commission, so why not trade with them, i was at easyequities before, but i think im going to camp here for some time, job welldone brockstock,,,,just improve your withdrawal system to process a bit faster as is a concern to many people

2 July 2024
Unprompted review
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Reply from BROKSTOCK SA Pty. Ltd.

Thank you kindly for this amazing rating and review, Masako! We are so happy you've had nothing to complain about on BROKSTOCK. Please note we have updated our withdrawal system and are able to process requests much quicker, with no delays. If you need help, please click on "Support" at the bottom of the app screen to get help via chat, call, WhatsApp or email. We'd love to hear from you. Authorised FSP No. 51404

Rated 1 out of 5 stars

Price difference on stocks

I made an investment, by selling a stock at a higher price, in order to buy it back when the price drops. I bought the stock on the Brokstock app at $330. The stock continue to rise to $338 and then dropped to $303. I had set a Take Profit limit order on $325 so I would expect the 400lots of this to produce a profit for the $5 it dropped in price. Not according to Brockstock though. Only two of my 400 lots were trading at my limit order at $325 as I set it and the rest at $341 which the stock never reached today. Brockstock is telling me that there is a difference between market value and the asking price for the stock. In my case this resulted in a huge loss or somebody helped themselves to my profit plus scooped up some of my capital. I know sometimes when I put in a limit order to buy stock it is not executed by the app because the asking price were higher. My question is, if it works that way around, should the Brokstock app not then block to sell my Take Profit order also if the asking price are different? Why would it sell 2 of 400 lots at the correct price and then the other 398 lots at a price that was higher than the stock ever traded? Also the Brockstok app blocked me from accessing my portfolio for a whole afternoon on both Wifi and 3G. It just didn't load but it was executing pending orders etc. Talk about flying blind and being unable to manage anything. Be carefull when investing here!

2 July 2024
Unprompted review
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Reply from BROKSTOCK SA Pty. Ltd.

Hi Gert, we are so sorry the app didn’t perform in the way that you expected. As our account manager mentioned, Take Profits are not always guaranteed as the market fluctuates. When that happens, the order is executed at the next best available price. We understand your frustration as this is not always aligned to the goal you have in mind. We are currently looking into this matter with our liquidity provider and will contact you again with a resolution.

Rated 5 out of 5 stars

Love the fact that you can earn…

Love the fact that you can earn interest on a positive balance.

1 July 2024
Unprompted review
BROKSTOCK SA Pty. Ltd. logo

Reply from BROKSTOCK SA Pty. Ltd.

Thank you for this rating and review, Justin! Yes, BROKSTOCK offers up to 10% interest on uninvested funds in your portfolio, which is better than most banks. The interest is paid out monthly and you get immediate access. If you need any help, please click on "Support" at the bottom of the app screen. We'd love to hear from you. Authorised FSP No.51404

Rated 3 out of 5 stars

You won't get your money back !

They are very fast in terms of you depositing money into their app but when it comes to you withdrawing your money they will give you a run around ,their withdrawal system is horrible and it seems they are doing that on purpose ,their customer support is as horrible as their withdrawal ui ,do not recommend at all ! . update : problem ended up getting fixed so ll be updating to 3 stars . there is a lot they still could improve on.

27 June 2024
Unprompted review
BROKSTOCK SA Pty. Ltd. logo

Reply from BROKSTOCK SA Pty. Ltd.

Mohau, we are so sorry you've had a poor experience with your withdrawal. Our process was manual, and we've had exponential growth in the past few months which is why we've had delays. We have implemented a new system which will get you your funds quicker. Please click on "Support" at the bottom of the app screen to get an update on your request. Unfortunately, we can't locate your account with the name you use here.

Rated 1 out of 5 stars

Withdrawal

Very poor when it comes to funds withdrawals 6 working days is too long to settle unsettled funds. Have a fee for withdrawals of unsettled funds like Easy equities and others do.

20 June 2024
Unprompted review
BROKSTOCK SA Pty. Ltd. logo

Reply from BROKSTOCK SA Pty. Ltd.

Javas, we apologise for the poor experience you've had with fund withdrawals. We have implemented a new system and will be able to process your requests a lot quicker. We couldn't find a Javas Khumalo to give you an update on the progress of your withdrawal. Please click on "Support" at the bottom of the app screen to get help.

Rated 5 out of 5 stars

Awesome app + one concern

Awesome app. I however have one concern: I dont see dividend adjustments being made for USA stocks. (The dividend adjustments are received fine for JSE stocks). Is it because the USA has banned CFD’s (Contract for Difference) and as a result do not pay CFD brokers dividends as they di for “normal shares” where you actually buy the share? Apologies-I new to investing

6 April 2024
Unprompted review
Rated 5 out of 5 stars

Great App!!

The App have referral programme that is spectacular. I was very happy to receive my bonus!! The support is also great especially with their new WA communication channel. Thank you BrokStock!!!!

20 December 2023
Rated 5 out of 5 stars

Best app ever!!!

Easy to use and informative app interface,amazing support and account managers make thing easy even for beginners and the commission is very attractive!!!

19 December 2023
Rated 5 out of 5 stars

In-Depth Review of a Premier Online Trading Platform

A highly recommended online trading platform is often celebrated for its user-friendly interface, appealing to both novice and seasoned investors. Key features include robust security protocols safeguarding user data and funds, and a wide array of investment options like stocks and more. Exceptional customer support stands out, offering quick and effective assistance. Competitive fees and commissions enhance its appeal, ensuring value for clients. Educational resources are abundant, providing tutorials and insights for better trading strategies. Access to real-time market data and advanced analytical tools is pivotal for informed decision-making. The platform's reputation is further bolstered by positive user reviews and ratings, reflecting high user satisfaction. These attributes collectively make the platform a top choice in the online trading community.

18 December 2023
Rated 5 out of 5 stars

I've given detailed feedback

I've given detailed feedback. But one point I could give, is to ask for the platform to be geared a bit more towards long term investors. In terms of charts and user interface and data. Much of it is focused on trading, which i understand. But I think focusing more on long term investors will make that user base feel comfortable and give some good results.

18 December 2023

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