BSW Heating Limited Reviews 539

For the 8th year running BSW have failed to turn up on the agreed date and time to do a gas safety check. As per usual there was no prior notice of cancellation.
I agree completely with those people who say that this company should be investigated fully and banned from getting public service contracts. It is noticeable that they don't belong to any trade association and therefore have not committed to a code of practice. This should be a red flag for councils, housing associations etc. They are as guilty by allowing this bunch of outright cowboys access to their tenants.
I also have only given 1 star as zero is not available.

Condemned our boiler , left with no Heating or response as to when will be repaired

Disgusting customer relations

Unprofessional company stay well away !

I have been without heating for 2 days. I am disabled. I also have a 20 month old. Yesterday they cancelled the appointment and rearranged for today I only found out at 6pm in the evening when I rang them to find out when they were arriving. Today I have made two attempts at ringing them first holding for 40 mins “1st in the queue” second 35 mins “2nd in the queue” Left number call back. No one is answering the phone and no call back. This s not my first bad experience with this BSW
The contempt this company treats people is off the scale.
94% 1 star rating says it all.

Since writing this review I have had 8 drop calls from BSW from 16:26 and 17:01... ?

I’ve been left in the cold with my son who has severe asthma. They keep telling me all the engineer appointments are fully booked and that there are people out there that are more valuable than my son. They keep saying someone/manager is gonna call me but no one does. The people who answer the phone are liars and don’t listen to what you are saying then they hang up on you.

Never turned up 3 times and then blamed me for cancelling the appointments because no one was home after that.

Absolutely useless company that should be investigated.

Two days no hot water or heating and promised a call out for day 2 between 4-8pm and no arrival and no update. Ended up having to google the issues being faced and fix my thermostat myself. Communication lacks in view of delays however customer service team helpful to look into things. Could do much better in terms of informing people where there are significant delays. Hope this is not the contractor for the next year.

well they don't even know how to fix upright radiator

they don't install them because they think it's all vanity

when you start the call with them they tell you please be non-abusive to the members of the staff etc which is great ...but maybe the reception shouldn't be rude to their customers calling them vanity projects...heat loss service says 1300 kW less heat in the room

so there help o

Coldest day of the year I had booked as a emergency 1 guy Josh fixed th e problem then James came later to finish off and check all ok can’t thank them enough great communication between the guys well done and thank you much

The engineer who attended (Luke) fixed my heating with the parts required. Very friendly and I would definitely recommend!

Never turn up at arranged times and when they do there is always an excuse for why the job can't be completed. I've been waiting for a fault on my boiler to be fixed for two years now . I wouldn't recommend these cowboys to anyone

How does this company have the audacity to say they ate a heating company beats me, they are absolutely, How do this lot ever get a licence to operate, they should be banned from every operating again and as for the housing firms that use them, I wonder how much of a kick back they get for doing so. these should be banned

Phoned with a boiler fault the office person was great and booked an engineer for next day, engineer called Terry turned up in the correct time window and engineer was excellent, diligent and a nice bloke. He fixed the problem and left with me being very happy with the service. BSW also do my yearly boiler service for last three years and never had a problem then, all went smoothly

Every year, without fail, BSW Heating make numerous appointments for boiler inspection, which they, themselves, fail to attend. We must then go through the Housing Association to arrange a date together, so that all parties can be in attendance, and so BSW decide to try and go behind the H/A’s back by arranging an entirely new date. Of course, this date will be declined and the original date given by the H/A will be reiterated back to them where they will be expected to attend.

When attempting to contact BSW Heating via their contact us form on their web page, we are conveniently ignored.

Luke from BSW came out to fix my daughters water leak, he was friendly, and worked efficiently fixing the problem for her, highly recommended

don't deserve 1 star useless Buch of chimps have waited 6 weeks for gas hob to be reconnected after new kitchen say in waiting on parts funny as the parts are at my house told them this over the phone over 50 calls still sat here with out gas well done BSW deserves a big pat on the back.

Luke from BSW was extremely professional and polite he resolved the issue with the boiler.

Fantastic service my boiler broke down and someone came within 24 hours. Luke was very polite and repaired my boiler in no time at all. Very happy with this service highly recommend 👌 👏

This absolute bunch of cretins have let me down again. Nobody at this company knows what’s going on. I speak to someone, I explain all the details, I’m told yes it will be sorted and then nothing gets done. I ring up again – there are no notes as to any of my previous conversations and they don’t know what I’m talking about. Today, for the second time, I stayed in waiting for the boiler to be serviced and when I called the office to see where the engineer was I was told he’d carried out the service at another no. 7 nearby. The last time they turned up they went to the wrong address and despite me explaining that there are two no. 7s within the same housing complex and to make sure that next time they turn up at the correct one, they did the same thing again. The lady I spoke to said to leave it with her and she’ll get back to me once she’s spoken to someone else blah blah bloody blah. Heard it before, got the t-shirt. I am not holding my breath that she will contact me and, as usual, I will have to chase them. I do not know how these chumps are in business. Unfortunately, I am stuck with them because my housing association has a contract with the firm.

This companyl loves wasting your time ! I’ve had 4 visits for same problem 2 supervisor came to fix problem without spare part 🤣🤣what more can I say Bsw

If I could give them less I would, I was booked in for an annual boiler service and no one showed up AGAIN it happens every year without fail. I got 3 text messages to remind me and I called them twice on the morning while I was waiting and they said they were coming!!
I don’t know how this business stays open, in this day and age with mobile phones you can call to let people know if your not going to turn up.