Bupa UK Insurance Reviews 42,063

Great support from the lady I spoke to. I felt heard and involved in decisions about my treatment.

Really professional and easy experience, spoke to a woman named Pia about authorisation for treatment, she made it very quick and was very polite. Would recommend :)

It was very easy to talk to someone and get authorisation for treatment

First time user of BUPA, which I have via my employer. I was very impressed with how quick and efficient everything was. I had a minor op but was still treated with the utmost care and attention and the whole thing was arranged in a matter of weeks. I am aware that I would have been waiting months for the Op on the NHS.

This was the first time that I used the cashback incentive scheme provided by my employers.
I received a receipt from the pharmacist and followed the instructions that were very straightforward.
A few days later I received the requested amount back into my bank account.
I was very pleased with the speed and no extra worries once the form had been correctly completed.
I would recommend giving it a try. I will be using this service again soon.
Thank you in advance.

I was very pleased with the time and understanding received.
Instead rushed, I could explain past and now issues, feeling that the doctor I have spoken to was listening and interested.

There was no delay in authorisation. My involvement was minimal. They dealt with my consultant and approved the treatment extremely promptly. My consultant told me he is always relieved when it is BUPA, as they are the best to deal with when it comes to cancer treatment.

Utterly appalling experience. Found a lump on my back, called Bupa who told me to get a gp referral. Got that and GP suggested an ultrasound scan - I’ve spoken to 8 people, including a follow on bupa healthcare professional, on the phone and lost count of emails sent and still nothing. Kicking the can down the road saying they need more information. They don’t, they have a GP referral, one of their healthcare people and eight other people’s notes on their system. No doubt the FCA will have a view on this too - escalating to the regulator. Avoid Bupa - a company going firmly backwards.

Each time I try to access my healthcare with BUPA there are far too many steps to get the help you need, you realise it would have been better to access it via NHS.

First I saw a bupa GP via video call, then they asked me to arrange a face to face appointment, the face to face GP wanted to arrange scans (which on the NHS they are at liberty to do), but via BUPA they need to refer to a specialist first, the wait to book an appointment with the specialist is 6 weeks (no earlier appointments in my area), in the mean time I need to get my underwriting sorted by my NHS GP, fill out forms take it to them, then collect it, send it over and pay a charge of £90 which BUPA will reimburse only £50. And all of this, without a date of the scan yet as need the specialist to request and God knows how long I’d have to wait for the next available appointment which fits in with my schedule.

All these admin steps are stressful, confusing and unnecessary, especially when I went through a lengthy process to just RENEW my policy in December 2024, (hence why they needed an underwriting even though I’ve been with BUPA since 2020). This is not a one off, each time I’ve ever wanted to access something I loathe the whole process, especially with a full time job, family and new health concern.

If you think about it, the first time I considered to see a GP, I would have been better off seeing my NHS GP then waiting 6 weeks for the scan they would have requested, not this circus of quests forms admin appointments conversations and payments!!

The speed and actions taken following my initial diagnosis was very impressive. This is the first time I have found myself in such a potentially serious and unexpected situation and I feel I couldn't have expected more.

I am very pleased with the consultant I found and the speed and proficiency of all subsequent actions.

The receptionist was friendly and prompt, the dentist was very open and listened to my concerns. Even the staff I had no involvement with were walking around with a smile. It was an all round fantastic experience and I am not a fan of the dentist at all. Have recommended my wife to travel to use Durham Bupa also as they are a cut above the rest.

Everything gets explained clearly.
All questions get answered clearly.
Staff are always polite

Great service. Easy to contact. Friendly snd helpful people. Answered all my questions. Efficient

Very satisfied with the communication with the person on the telephone who was polite and answered all my queries professionally.

As Bupa now insist on you having an audio/ video appointment to get approval to see a physio in person I sat in excruciating lower back pain for my appointment, only to be told that the data protection checks had failed. I then discovered that this was because BUPA had made a typo of one digit in my address. As they were not able to rectify their own admin problem as it was the weekend they then said I would have to delay the face to face assessment as they could not give approval. As I am so desperate I will self fund the appointment but this is not what I pay expensive insurance premiums for. They just seem to create more and more hoops in order to access treatment. As I was also hoping for some advice and reassurance from the appointment this has also been quite distressing.

Being able to use BUPA for my private treatment has made my journey much less stressful & all the more comfortable. Having this type of personal insurance is such an advantage.

Got through on your helpline to a person with no waiting times. The person listened to what I was looking for & sent me a list of doctors nearest to my home. The proximity of the hospital suggested was most convenient. At the hospital I was seen at my appointment times with no waiting & staff were very friendly & professional.

Very good, quick, simple, hassle free

Easy to contact, staff are always helpful and make things so easy when using the service

Access to appointments is excellent. However, the small print to try and avoid treatment isn't always obvious and it feels like there's lots of hoops to jump through to access in person treatment. Also, given the limitations on treatment (10 physio appointments annually) it would be cheaper to have no insurance and pay for 10 treatments!