Business Waste Reviews 

3,386
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 402 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and friendly staff for resolving queries promptly, taking issues seriously, and providing exceptional support. People note that the overall service is smooth, efficient, and easy to manage, with account managers ensuring everything runs smoothly. Some reviewers were not happy with occasional collection issues, mentioning missed pickups and scheduling delays. Consumers mentioned that sorting out these problems or communicating with contractors could sometimes require extra effort and cause frustration. However, responsive team members often stepped in quickly to help resolve these minor operational hurdles.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting helpful representatives who go above... See more

Service

People report positive experiences with service, highlighting fast collections and helpful staff who go above... See more

Response time

Reviewers mention positive feedback about response time, noting that consumer queries are handled swiftly,... See more

User experience

Consumers find user experience to be positive, highlighting that the entire process is straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an excellent experience with business waste! I had a confidential waste collection at my home in Thornton Le Dale and was collected the next day. I couldn’t recommend this company enough!

Rated 5 out of 5 stars

Business Waste providing me service's since 4-5 years now, their services are always great and their staff responses always excellent when it comes to any queries you may have as they take it very ser... See more

Rated 5 out of 5 stars

Massive thank you to Declan who has gone above and beyond to ensure than our collection services have been going ahead as planned and following up after each collection to keep me in the loop and... See more

Rated 5 out of 5 stars

Whilst we've had a lot of problems with collections not happening etc Jessie Rudland - our contact at Businesswaste - has been amazing at sorting out the issues and keeping in contact whilst things ha... See more


Company details

  1. Waste Collection Service
  2. also in
  3. Waste-Management Service

Information provided by various external sources

Business Waste operate all types of commercial waste management collection solutions throughout the UK. Contact us today and save 30% on your current costs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(3,386)

396 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

Grace gave me excellent service from the first phone call to resolving the problem.
I am very happy with the service I received.

8 October 2026
Unprompted review
Rated 5 out of 5 stars

Kerys Haigh from Business Waste

I want to Thank Kerys Haigh for the professional and prompt reply to my questions regarding my contract with Business Waste. She was efficient and replied to all emails in a timely fashion. My account was reviewed and the schedule going forward is exactly what I wanted. Above all she was extremely supportive with a caring manner towards my latest situation. Thanks Kerys

8 October 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

I have been very pleased with the service I received from Business Waste. Ava has been extremely helpful, professional and efficient. She has always been quick to respond to any queries, and keeping me informed making making everything hassle-free. I really appreciate all her help and would have no hesitation in recommending her. Debbie

9 October 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service from Grace White…

Great customer service from Grace White at Business Waste. She's been a constant help with check-ins, follow ups and mediating any issues with the depot. She's quick to respond and very diligent, a great help and asset to their team!

1 October 2026
Unprompted review
Rated 5 out of 5 stars

Great service Olivia

Wanted to leave a great review for Olivia in the customer services team. She's always very friendly, positive and helpful. A real asset to the Business Waste team.

9 October 2026
Unprompted review
Rated 5 out of 5 stars

Toby was excellent

Toby was excellent. He gave us all the information we needed. Was very responsive and we were able to set up our account / clinical waste disposal really easily. Would recommend.

9 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Experience!

I’ve had a positive experience working with Business Waste. My point of contact is Natalia Przybycien-Garlick, their Accounts Payable Manager. She is friendly, professional, and a pleasure to communicate with. I would happily recommend her!
Their platforms are also straightforward to use, making the overall process smooth and efficient.
Thank you to Nataliya and the team for their support!

9 October 2026
Unprompted review
Rated 5 out of 5 stars

Overall, we are happy with the service

We have been using Business Waste for two sites. Unfortunately, they had to return one of the sites to us after a couple of missed collections, as we were advised that access was restricted because the site is in a residential area.

We really appreciate them being honest about the situation and choosing to end the service rather than continuing to chase collections back and forth.

We have had a few hiccups with the second site as well, but Alyssa has been very helpful and has kept an eye on the collections to make sure they are happening as scheduled and that any missed collections are re-collected.

Overall, we are happy with the service and really appreciate the helpful and honest customer support.

8 October 2026
Unprompted review
Rated 5 out of 5 stars

Great Company

Although there was misunderstanding with our contract, the way it was handled with and the communication was faultless.

I would deal with again.

8 October 2026
Unprompted review
Rated 5 out of 5 stars

Working with Business Waste has been a…

Working with Business Waste has been a smooth process. Connor makes things very easy with the process communicated and followed up at every step. Phone calls & emails always picked up & sorted. Great service with any minor issues ironed out to a resolution.

7 October 2026
Unprompted review
Rated 5 out of 5 stars

Great Company

Great Company, Great Service.

A big thank you to Liv Caudle & Ryan Beaumont for such smooth service.
I was kept informed of when the depot were attending my unit and any changes in recycling dates. Payment was very easy and straightforward.

Preloved Sports CIC

7 August 2026
Unprompted review

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