Business Waste Reviews 

3,386
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 402 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and friendly staff for resolving queries promptly, taking issues seriously, and providing exceptional support. People note that the overall service is smooth, efficient, and easy to manage, with account managers ensuring everything runs smoothly. Some reviewers were not happy with occasional collection issues, mentioning missed pickups and scheduling delays. Consumers mentioned that sorting out these problems or communicating with contractors could sometimes require extra effort and cause frustration. However, responsive team members often stepped in quickly to help resolve these minor operational hurdles.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting helpful representatives who go above... See more

Service

People report positive experiences with service, highlighting fast collections and helpful staff who go above... See more

Response time

Reviewers mention positive feedback about response time, noting that consumer queries are handled swiftly,... See more

User experience

Consumers find user experience to be positive, highlighting that the entire process is straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an excellent experience with business waste! I had a confidential waste collection at my home in Thornton Le Dale and was collected the next day. I couldn’t recommend this company enough!

Rated 5 out of 5 stars

Business Waste providing me service's since 4-5 years now, their services are always great and their staff responses always excellent when it comes to any queries you may have as they take it very ser... See more

Rated 5 out of 5 stars

Massive thank you to Declan who has gone above and beyond to ensure than our collection services have been going ahead as planned and following up after each collection to keep me in the loop and... See more

Rated 5 out of 5 stars

Whilst we've had a lot of problems with collections not happening etc Jessie Rudland - our contact at Businesswaste - has been amazing at sorting out the issues and keeping in contact whilst things ha... See more


Company details

  1. Waste Collection Service
  2. also in
  3. Waste-Management Service

Information provided by various external sources

Business Waste operate all types of commercial waste management collection solutions throughout the UK. Contact us today and save 30% on your current costs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(3,386)

396 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had a small issue with a bin service…

We had a small issue with a bin service at our rugby club , GRACE WHITE delt with the problem from start to finish going above and beyond the norm, she was professional and also friendly a great asset to your company.

30 September 2026
Unprompted review
Rated 5 out of 5 stars

Declan G did a great job

Declan G did a great job in looking after us. After previous issues with other waste providers he found us a real solution and kept up with our case in order to make sure the job was done right way longer than he potentially needed to, couldn't recommend his services enough

19 October 2026
Unprompted review
Rated 5 out of 5 stars

Molly J was brilliant on the call

Molly J was brilliant on the call! Replying to a quote I'd made online. Not salesy or pushy, she asked the right questions to get the right quote for me I'm the most efficient way. She provided such a competitive quote that I signed up and signed contracts while on the 15-minute call.

20 October 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic customer service…

Absolutely fantastic customer service from Connor at Business Waste! From my very first enquiry, he has been incredibly helpful, professional and efficient. He made the whole process of arranging waste collection for my new business so straightforward and stress-free. Communication has been excellent throughout, with quick responses and everything explained clearly. Nothing was too much trouble. It's refreshing to deal with someone who genuinely cares about providing great customer service. Thank you, Connor! Highly recommend!

19 October 2026
Unprompted review
Rated 5 out of 5 stars

Kendra Mayall has been excellent

Kendra Mayall has been excellent. We had a missed collection but she followed up withe the depot and provided us with regular update until the depot got the issue resolved. Mistakes happen, but acknowledging them and coming through to resolve them is what sets her apart. Thank you!

16 October 2026
Unprompted review
Rated 5 out of 5 stars

Great Service and account management

Our Account Manager Declan was really helpful to sort all the issues we experienced and he was follow our issue up via email and phone. Always updated with the process. Business Waste in general providing a great service and always find a solution for any kind of waste to collect.

15 October 2026
Unprompted review
Rated 5 out of 5 stars

Jade Grad has been extremely helpful…

Jade Grad has been extremely helpful with all my enquiries. She has always been able to assist with finding suitable local companies and has provided fantastic communication throughout, both by email and over the phone.

Jade is always friendly, professional and helpful, and nothing seems too much trouble. I’ve been very pleased with the service provided and would happily recommend Business Waste to other companies.

14 October 2026
Unprompted review
Rated 5 out of 5 stars

Helpful & Friendly

Niamh was very helpful, friendly and polite. She answered my query quickly and followed up with an email to confirm the details of our call.

14 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from James Case at…

Excellent service from James Case at Business Waste yesterday. We needed to increase our collections. The enquiry was handled quickly, efficiently and 100% satisfactorily. Would highly recommend. *A nice touch from Business Waste is that they always check in to make sure you're happy with any changes or that matters have been resolved. As a customer, we really appreciate this.

12 October 2026
Unprompted review
Rated 5 out of 5 stars

Great service From Business Waste

Business Waste providing me service's since 4-5 years now, their services are always great and their staff responses always excellent when it comes to any queries you may have as they take it very seriously and get things sorted straight away. This time I had small mishap where my bin wasn’t taken and all I had to do was to ring Business waste and Declan Gough sorted it no time. Excellent service Declan.

9 October 2026
Unprompted review
Rated 5 out of 5 stars

As a business user, they are great!

They were efficient, affordable, friendly, and easy to work with.

Heather was a great help in quickly getting rid of a large amount of waste from our office!

We would happily use them again in the future.

2 October 2026
Unprompted review

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