Delivery was arranged quicker than expected from the manufacturers and arrived on time, no issues whatsoever. Team of two chaps to unload, though we did help them. The fence panels are excellent... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Driver Nathan was prompt with delivery, very helpful in placing them in a location requested. I’ve used Forest before and quality of the product has always been to a high standard. However, slightly... See more
Exceptionally efficient delivery. Driver introduced himself, told us what was being delivered and unloaded it (several pieces) exactly to where we wanted it. Driver was Shaz, and a big thank you to h... See more
Good choices and prices. Fences were as advertised. Could buy singley, not restricted to minimum in packs. Dimensions as stated. Good delivery options and on time
Company details
- #21 of 30 best companies in Fence Supply Shop
- #40 of 70 best companies in Garden building supplier
- #110 of 187 best companies in Garden centre
About Buyfencingdirect
Written by the company
Buy Fencing Direct is one of the UK's leading online retailers of garden fencing, fence panels, gates and outdoor living products. We help homeowners create secure, attractive and practical outdoor spaces with a wide range of fencing and garden solutions available for delivery across mainland UK.
Our extensive product range includes wooden fence panels, decorative fencing, contemporary slatted fencing, traditional overlap panels, featheredge fencing, picket fencing, trellis panels, garden gates and fence posts. We also offer a variety of landscaping and garden structures, including pergolas, arches, gazebos, planters and screening solutions designed to enhance gardens of all sizes.
Whether you're replacing damaged fencing, creating privacy in your garden, securing boundaries or undertaking a complete garden transformation, Buy Fencing Direct provides products to suit a wide range of styles, budgets and requirements. We work with trusted manufacturers and suppliers to offer quality garden products that are built to withstand the British weather.
Our website is designed to make shopping for fencing and garden products straightforward, with detailed product information, customer support and secure online ordering. Customers can browse, compare and purchase fencing, gates and garden structures from the comfort of their home.
Buy Fencing Direct is committed to providing excellent customer service, reliable delivery and a positive shopping experience from order through to installation.
Contact info
4.6
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The guys who delivered the wood were…
The guys who delivered the wood were brilliant. The app to follow their route to me was good.
The one drawback was I ordered the wood for a specific day and paid £9.99 for the privilege. Unfortunately I was informed that day was no longer available and it would now be a week later. Fine…. But why was I still charged the £9.99 for a delivery at your convenience.
31 July 2026
We made a slight error with our order…
We made a slight error with our order but it was soon rectified
7 August 2026
I usually get this request after…
I usually get this request after delivery has taken place but as I am still waiting for my order to arrive I can only say how rubbish you are at completing orders, you should go and have a chat with Amazon they might be able to help you speed things up.
Best regards
Allan Holliday
30 July 2026
Reply from Buyfencingdirect
Hi Allan,
As we are an online retailer, we typically like to hear feedback about the website, ordering process, or the service you received if you spoke with an advisor.
Your delivery is due tomorrow between 10:00-14:00
Please do not hesitate to reach out to our Customer Service team if there is anything else we can help you with.
Thanks,
The Buy Fencing Direct Team.
Great service and good products
Very helpful to deal with and everything that arrived was in good condition. Unfortunately we had ordered the wrong height panels. The teams on the phones/emails were lovely and sorted out a collection asap. The delivery company are also great communicators, ring before delivery with timings. We have now reordered. Very happy with the great service.
5 August 2026
I went through alot of sites found this…
I went through alot of sites found this one very good
4 August 2026
The order was made and the fencing was…
The order was made and the fencing was due for delivery on the 10th of Aug , but the delivery date was changed to the 11th, and then the 12th.
If I had known about the transport problems I would not have ordered from buy fencing.
As this has created problems delaying the next stsge of works.
No explanation was given to why the delivery has been rearranged twice
4 August 2026
Reply from Buyfencingdirect
Good Morning,
Thank you for taking the time to leave your feedback. We're sorry to learn of your poor experience.
It appears you have previously spoken with the supplier directly regarding the delivery date changing from the 11th to the 12th. This was noted as a system error, and we're truly sorry for the inconvenience caused.
Please don't hesitate to reach out to us if there is anything else we can look into for you.
Kind Regards,
The Buy Fencing Direct Team
Great experience.staff very helpful.
Great experience.staff very helpful.
Delivery driver helpful and was on time as per tracking system.
28 July 2026
Great experience
Great communication, easy delivery, driver was polite, friendly and very helpful. Fantastic product, excellent quality. Would highly recommend
27 July 2026
Good quality products and faultless…
Good quality products and faultless customer service
20 July 2026
Very satisfied.
Easy to order, reasonable good product.
Delivery people really good and helpfull.
Second time used company and will use them again.
22 July 2026
Great quality and colour aluminium…
Great quality and colour aluminium gates and posts. Ordered 3 post too many, picking up a little slow, refunded
23 February 2026
I haven't received my fencing yet as I…
I haven't received my fencing yet as I choose to wait whole all the other work was being done. But ordering it and arranging the delivery was very easy and I am looking forward to receiving my fencing.
31 July 2026
Great communication
Great communication, excellent product easy to install , instructions were very thorough.
23 July 2026
Panels arrived as planned
Panels arrived as planned, quality and fit are excellent. Delivery driver was very helpful.
23 July 2026
Nice quality product.
Nice quality product at good price with free or named delivery.
Very satisfied.
29 July 2026
Great price for products
Great price for products. Good choice of fence panels. Delivery and communication is very good.
24 July 2026
Simple easy to order delivery brill no…
Simple easy to order delivery brill no hassle wanted fencing got it and ordering some more
23 July 2026
I haven’t had the goods yet but when I…
I haven’t had the goods yet but when I enquired what’s happening with my order the girl who was doing the chat was so so rude
30 July 2026
Reply from Buyfencingdirect
Hi Joanne,
Thank you for taking the time to leave your review. We're sorry to hear you felt our live chat service came across as rude, as this is certainly never our intention.
Having reviewed your enquiry, your order is still within the advertised 5–10 working day lead time, so unfortunately we weren't able to provide a further delivery update at that stage from the supplier. They will be in touch once they have booked you in, it can just take a little longer than 2 working days.
We appreciate your feedback and will take it on board. We hope your order arrives soon and meets your expectations.
Kind Regards,
The Buy Fencing Direct Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.