What a service ! Ordered couple of days before Christmas not expecting delivery until 29th onwards. But low and behold order confirmed and delivered the next day - amazing ! This time round we ordere... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been ordering firewood from Firewood direct for a number of years and have never had a problem. Their wood is consistently dried, burns hot and clean, and is very well crated for delivery. Over... See more
Company replied
Firstly I would like to thank fire wood direct as I have been using this company for a number of years now and have not had any reason to complain about what was supplied or the delivery. Both service... See more
Company replied
Excellent service, logs arrived promptly and sriver put them where I wanted. Logs delivered in window although could have done being told when window was before it started as had to get home, as it wa... See more
Company replied
Company details
- #15 of 40 best companies in Firewood supplier
Written by the company
Supplier of hardwood firewood, supplying kiln-dried hardwood logs in the UK and Ireland since 2014.
Contact info
3 Crompton street, BL9 0AD, Bury, United Kingdom
- 07716210180
- sales@buyfirewooddirect.co.uk
- www.buyfirewooddirect.co.uk
4.8
Excellent
996 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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Great logs and service.
5 December 2025
Reply from BUY FIREWOOD DIRECT
Dear Mark, thank you for your kind words! Let our firewood bring warmth to your home this cold season!
Excellent service.
6 December 2025
Reply from BUY FIREWOOD DIRECT
Dear Margaret, thanks for your review! May our firewood keep you warm through the cold days!
Delivery on time,helpful members of…
Delivery on time,helpful members of staff that explained and made me feel at ease at time of placing the order.
6 December 2025
Reply from BUY FIREWOOD DIRECT
Dear Josef, thank you for your warm words! It’s wonderful to know our staff could explain everything clearly and make ordering comfortable for you. Thank you for choosing us!
Delivered on time without any fuss and…
Delivered on time without any fuss and well protected from the weather.
Excellent service and good range of products.
6 December 2025
Reply from BUY FIREWOOD DIRECT
Dear Jeff, such a nice review — thank you! We’re delighted the delivery was easy and the logs arrived safely despite the weather. Hope our firewood keeps your home warm and welcoming!
Cannot fault this excellent service and…
Cannot fault this excellent service and quality of product .
6 December 2025
Reply from BUY FIREWOOD DIRECT
Dear Customer, thank you! It’s wonderful to know you had a great experience with us. Wishing you many warm and cosy fires this winter!
2nd time I’ve used these guys
2nd time I’ve used these guys and everything runs like clockwork
Highly recommended
Great logs
Top delivery
5 December 2025
Reply from BUY FIREWOOD DIRECT
Dear Phil, thank you so much for your kind words! We’re delighted to hear you were happy with the whole process — from ordering to delivery. Your recommendation means a lot to us - thank you for your trust and support!
The best, most reliable delivery of logs.
Wouldn’t use anyone else! Such good service and the logs burn beautifully
6 December 2025
Reply from BUY FIREWOOD DIRECT
Dear Customer, thank you for your positive feedback! We're always happy to deliver warmth and quality to your home.
Delivery not as asked
Wood was fine but asked not to have a very large lorry as we live up a farm track and very large lorry can which was unable to turn and had to back almost 1/2 mile down the farm track
3 December 2025
Reply from BUY FIREWOOD DIRECT
Dear Ian, thanks for your comments! We understand your concern and will do our best to ensure a smaller vehicle (the smallest 7.5t) is used next time if delivery comments will be added. We’re delighted you’re happy with your logs!
Delivered as promised
I know the drill now, just order off the website and you deliver what I order within the time window stated. Cheerful delivery drivers who placed the pallet as required. All trouble free.
2 December 2025
Reply from BUY FIREWOOD DIRECT
Dear Gareth, appreciate your kind feedback! Great to know everything was just right — enjoy your fires!
Very smooth transaction
Very smooth transaction, delivery was excellent and the driver friendly and helpful. The wood burns great, will definitely be buying from them again.
22 November 2025
Reply from BUY FIREWOOD DIRECT
Thank you for your kind words! We’re happy we could accommodate your needs and make sure everything was arranged just the way you preferred. Hope to see you again soon!
Excellent service
Excellent service, logs arrived promptly and sriver put them where I wanted. Logs delivered in window although could have done being told when window was before it started as had to get home, as it was fine as delivered at end of window so I got back OK.
28 November 2025
Reply from BUY FIREWOOD DIRECT
Dear Thomas, thank you for your kind review! We’re glad to hear the logs arrived promptly and the driver was able to place them exactly where you wanted. We appreciate your feedback regarding the delivery window — we’ll certainly look into improving communication so customers are informed earlier. Great to hear it worked out well in the end, and thank you again for choosing us!
Reply from BUY FIREWOOD DIRECT
Dear Andy, thank you for your positive feedback- enjoy your fires!
Excellent product
As always, speedy delivery, excellently packed lovely condition, will order more when this has started running out 👍
24 November 2025
Reply from BUY FIREWOOD DIRECT
Dear Nigel, thank you so much for your kind words! We’re delighted to hear you’re happy with our firewood and delivery - really appreciate your loyalty!
I'm not sure which wood I bought last…
I'm not sure which wood I bought last time but this purchase is not burning as good or long as the last
24 November 2025
Reply from BUY FIREWOOD DIRECT
Dear Customer, thank you for your feedback. This time you ordered our Mixed hardwood. Your previous order was oak, which naturally burns longer and hotter. Mixed hardwood still provides good heat output, but it does burn faster — and this is also reflected in the lower price compared to oak. We hope this helps clarify the difference, and we’re always here if you need advice on choosing the best option.
Reply from BUY FIREWOOD DIRECT
Thank you, we really appreciate your review!
Reply from BUY FIREWOOD DIRECT
Dear Wendy, we really appreciate your review — great to hear the quality and delivery worked perfectly for you!
A quick no hassel delivery logs burn well
A quick no hassel delivery and the logs burn really well
9 November 2025
Reply from BUY FIREWOOD DIRECT
Dear Andrew, thanks so much for your kind words! It’s great to know the logs and delivery experience were spot on.
Good quality logs as usual
17 November 2025
Reply from BUY FIREWOOD DIRECT
Thank you for your kind words and for being a loyal customer! We truly appreciate your continued support.
Communication was great
Communication was great, the order was delivered within 3days.
16 November 2025
Reply from BUY FIREWOOD DIRECT
Thank you for your lovely feedback! We’re so pleased you were happy with our service.
First delivery
Just received my first delivery from firewood direct. Absolutely delighted with the service. Logs are top quality, great value and delivered in a timely manner. I will be ordering from firewood direct in future. Keep up the good work
13 November 2025
Unprompted review
Reply from BUY FIREWOOD DIRECT
So pleased to hear you’re happy with the quality of the logs and the smooth delivery. Thanks for choosing us and hope to see you again soon!
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