Despite two days delivery delay I was constantly kept updated with the status of my purchase (aircon during heathwave) and was plenty option provided if i no longer want item and got £10 credit in th... See more
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Microwave dead Bank Holiday Friday,ordered a new one ,told it would be Tuesday 7th due to holiday weekend.Fair enough. Great news they sent it on DPD arrived Saturday. Fantastic service ,one happy pa... See more
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Company details
- #44 of 48 best companies in TV shop
- #106 of 135 best companies in Appliance shop
Information provided by various external sources
Huge discounts on Cameras, Camcorders, iPods, Sat Nav and more. Buy it Direct are one of the UKs largest online retailers offering a huge range of electrical and home products available with next day delivery.
Contact info
Neptune Way, HD2 1UA, Huddersfield, United Kingdom
- www.buyitdirect.co.uk
4.1
Great
14k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Helpful first class service
2 April 2026
Reply from Buy It Direct
Thank you for your positive feedback! We are delighted to hear that you had a helpful and first-class experience with us. If you ever need anything else, feel free to visit Laptops Direct for a wide range of laptops and accessories.
Best regards,
Lee
Great device
Great device, right price. Communication was great. Laptop arrived next day securely !
Great job !
1 April 2026
Reply from Buy It Direct
Hello,
Thank you for the fantastic review! We're thrilled to hear that you are pleased with the device you purchased, the price, and the excellent communication. It's great to know that your laptop arrived securely the next day.
If you ever need any more tech solutions, we recommend visiting Laptops Direct for a wide range of options.
Best regards,
Lee
Reply from Buy It Direct
Hello,
We are thrilled to hear that you are enjoying your new cooker and that you found it at a nice price. If you ever need anything else for your home, remember to check out Appliances Direct for more great deals on a wide range of appliances.
Best regards,
Lee
Avoid at all costs
What an awful company to deal with, ordered a built in double oven and it arrived with significant damage, notified them of the damage 17 days after delivery due to going on holiday for 2 weeks and i couldn't get it installed until after the holiday, only when it was unpacked was the damage noticed. Contacted them, sent pictures of the damage, they told me they have a 14 day reporting of damage policy, and I can no longer get in touch with them. Obviously under the consumer goods act you have a 30 day return policy for damaged goods, but they don't seem to care. Buyers beware, don't say you weren't warned
30 March 2026
Unprompted review
Very easy process to buy
Very easy process to buy, then I was phoned by one of their staff to check delivery details and update me on how I would be informed of my 4 hour delivery slot, the delivery team phoned me half an hour before arrival, and were friendly and helpful.
29 March 2026
Reply from Buy It Direct
Thank you for sharing your positive experience with us! We are delighted to hear that you found the buying process easy and that our staff provided excellent service by keeping you informed about the delivery details. We're glad the delivery team was friendly and helpful during the process. If you ever need anything else, feel free to visit Laptops Direct for more amazing products and service.
Best regards,
Lee
Great price, quick delivery
I bought a dehumidifier and got a Great price and it was delivered quickly
28 March 2026
Reply from Buy It Direct
Hi there,
Thank you for your positive review! We're delighted to hear that you found a great price on the dehumidifier you purchased and that it was delivered swiftly.
If you're looking for more fantastic deals, we recommend checking out Appliances Direct for a wide range of appliances at great prices.
Best regards,
Mark
Quick return
Quick return, good quality appliance, good value for money, but a connector missing!
26 March 2026
Reply from Buy It Direct
Hello,
Thank you for sharing your feedback! We're delighted to hear that you found the appliance to be of good quality and value for money. We apologize for the missing connector and any inconvenience this may have caused. If you need any assistance with the missing part, please don't hesitate to reach out to our customer service team.
If you're looking for more appliances and great deals, we recommend visiting Appliances Direct at appliancesdirect.co.uk for a wide range of products.
Best regards,
Lee
Item 100% as described
Item 100% as described, delivery on the morning as forecast and very helpful
28 March 2026
Reply from Buy It Direct
Thank you for sharing your positive experience with us! We are thrilled to hear that the item you received was exactly as described and that the delivery was prompt and helpful. If you ever need more products, we recommend checking out Appliances Direct for a wide range of appliances.
Best regards,
Lee
Fast delivery helpful driver all good.
27 March 2026
Reply from Buy It Direct
Thank you for sharing your positive experience with us! We're thrilled to hear that your delivery was fast and that the driver was helpful. If you ever need more products, feel free to check out Laptops Direct for a great selection.
Best regards,
Lee
The purchase process was simple
The purchase process was simple, easy, and quick. I received my purchase quickly as well. This was my second time purchasing from this company and I will continue to be a repeat customer.
29 March 2026
Reply from Buy It Direct
Hello,
Thank you for sharing your positive experience with us! We're delighted to hear that you found the purchase process simple, easy, and quick, and that you received your purchase promptly. We truly appreciate your loyalty as a repeat customer and look forward to serving you again in the future.
If you're looking for more great products, we recommend visiting Laptops Direct for a wide range of laptops and accessories.
Best regards,
Lee
Reply from Buy It Direct
Thank you for sharing your positive feedback about our communication and delivery speed! We're delighted to hear that you had a great experience with us. If you ever need anything else, feel free to visit Laptops Direct for a wide range of tech products.
Best regards,
Lee
The service was excellent from the time…
The service was excellent from the time I place the order online, I received an acknowledgment email that the order was placed. It was delivered on the specific day I chose and without any problem. The delivery man was polite and smiling. The extractor has been fixed in my kitchen, it looks beautiful, work well, easy to use and did not take only one hour for it to be installed.
28 March 2026
Reply from Buy It Direct
Thank you for sharing your positive experience with us! We are delighted to hear that you found our service excellent, from placing the order to the delivery process. It's great to know that the extractor looks beautiful in your kitchen, works well, and was easy to install. We appreciate your feedback and hope you enjoy using your new appliance.
If you're in need of any other products, we recommend visiting Appliances Direct (appliancesdirect.co.uk) for a wide range of options.
Best regards,
Ivy
Excellent service
Very good details to consider before purchasing. Quick service and kept informed at all times.
27 March 2026
Reply from Buy It Direct
Thank you for sharing your positive experience with us! We are delighted to hear that you found the details helpful before making your purchase and that you were pleased with our quick service and communication. If you ever need more products to consider, we recommend visiting Laptops Direct for a wide range of laptops and accessories.
Best regards,
Lee
Combination Oven
Buy It Direct had the specific Combination Oven I wanted, at a great price, and efficiently delivered on specified time/date.
19 March 2026
Reply from Buy It Direct
Hello,
Thank you for sharing your positive experience with Buy It Direct! We're delighted to hear that you found the specific Combination Oven you were looking for at a great price. It's fantastic to know that your order was efficiently delivered on the specified time and date.
If you're in need of any other appliances, we recommend visiting Appliances Direct for a wide range of options.
Best regards,
Lee
Right price
Right price, everything carried out professionally. Would use this company again and would highly recommend.
25 March 2026
Reply from Buy It Direct
Hello,
Thank you for your positive feedback! We are thrilled to hear that you found our prices right and that you were pleased with the professional service you received. We look forward to the opportunity to serve you again in the future. If you're in need of any laptops, we recommend visiting Laptops Direct for a great selection of products.
Best regards,
Ivy
Terrible
Bought a laptop from Buy It Direct / Laptops direct for an employee. The item that was sent was the wrong item and also was not correctly refurbished and so could not log in.
It was completely unusable.
The company was completely unapologetic, has been unable to offer and replacement and has not successfully arranged pick up of the item. We have not received a refund.
Order number 56473515
Update: As of 14th April have received no refund still and no response when chasing on email
26 March 2026
Unprompted review
Reply from Buy It Direct
Hi Percival,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Reply from Buy It Direct
Thank you for the positive feedback! We are thrilled to hear that you had a great experience with us, from our speedy delivery to the value for money you received. If you ever need anything else, feel free to visit Appliances Direct for a wide range of products.
Take care,
Lee
Terrible customer service
Terrible customer service, installation not done properly and caused damage to my home. Issue was never resolved. 6 months later the washing machine started leaking. Absolutely shit.
26 March 2026
Unprompted review
Reply from Buy It Direct
Hi Garage Girls,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Helpful and prompt
Detailed description on website. Helpful making decision. Goods arrived promptly in fewer days than promised. Good packing, reasonably easy to remove. Unit in good condition. Works.
26 March 2026
Reply from Buy It Direct
Hello,
Thank you for sharing your positive experience with us! We're delighted to hear that you found our website detailed and helpful in making your decision. It's great to know that your goods arrived promptly, were well-packed, and in good condition. We're pleased that the unit is working well for you.
If you're looking for more products, we recommend visiting Laptops Direct for a wide range of laptops and tech products.
Best regards,
Ivy
Reply from Buy It Direct
Thank you for your positive feedback on the service you received from start to finish. We are delighted to hear about your experience with us. If you ever need products in another category, we recommend visiting Laptops Direct for a wide range of laptops and accessories.
Best regards,
Lee
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