Excellent customer experience. I bought a returned espresso machine with as stated minor scratches and stains. The product arrived in actually near perfect condition as If purchased new, and better th... See more
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I bought a combo keyboard and touch pad for my iPad. It arrived in a day but there was other issues with it than stated on the site. I contacted BVA, send pictures to show the problem and after 1 day... See more
Horrible and stressful non-service. I finally lost close to 3000 euros on a purchase of a Porsche which turns out to break down after 10 minutes driving. Also the paperwork was not in order (they clai... See more
I purchased a Japanese sword but received something quite different from the advertised item. I sent several emails but no reaction except for a first useless standard reply. How can you be so popu... See more
Company details
Information provided by various external sources
Als grootste veilinghuis van Europa valt er bij BVA Auctions altijd wat te bieden. In opdracht van diverse partijen veilen we onder andere bedrijfsgoederen, vastgoed en nieuwe producten. Dat zijn niet alleen faillissementsveilingen, maar ook veilingen vanuit overstock. Elke maand plaatsen we op onze site meer dan 140.000 producten, ook wel ‘kavels’ in veilingtermen. Wij doen elke dag ons best om jou te verrassen met bijzondere producten tegen een lage prijs. Via onze Contact & Vragen pagina kunt u uw vraag of klacht aan ons communiceren: https://support.bva-auctions.com/hc/nl.
Contact info
Kryptonweg 8, 3812 RZ, Amersfoort, Netherlands
- https://support.bva-auctions.com/hc/nl
- https://support.bva-auctions.com/hc/nl
- www.bva-auctions.com
3.0
Average
8k reviews
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Disaster!!!
Disaster!
A week ago I won auction "Activity tracker smart en sport waterdicht groen, Nieuw" on BVA Auctions.
I was shocked after opening the package... instead of the "green/black sports watch" I got an old gray metal SECONDHAND (dirty after use of the previous owner) watch!
Someone in this company replaces products during packaging!
I send an email asking for clarification >>> no answer!
10 September 2019
Unprompted review
Reply from BVA Auctions
Dear Mister Konopka,
How very unfortunate you did not receive the Activity Tracker you ordered, but instead got a completely different one, which has also been used.
Off course that is not supposed to happen, and I will investigate for you where this went wrong.
I've sent you an email regarding your lot, and asked you for some pictures of the item you received.
My sincere apologies for the inconvenience, and I will do my absolute best to solve this in a timely manner for you.
Kind regards,
Daniëlle - BVA Auctions
DANGER - DO NOT BUY
Good Morning,
I am a regular user and buyer with bva.
But since 1 month , it is absolutely catastrophic.
The 16.08 I bought a bike through the auction.About 10 k €. I paid the bike and then waiting for the approval to pick it up , which arrived after the pick up day. Since this day I called them few times , sent more then 10 emails , but didn't t receive any answer. So at this moment, Bva has the money and also the bike since more then 3 weeks. Due to no answer , I have no other feeling that this business is a scam. I am actually checking with all peoples having the same problem to make a group justice court complaint
8 September 2019
Unprompted review
Reply from BVA Auctions
Dear Mister Brunner,
How very unfortunate that you had to wait such a long time to get an answer about a pick up date for your bike.
Due to high levels of incoming calls and emails, we are not as easily reachable as we would like to be. We are doing our absolute best to solve this problem, so that we can offer our customers the service they are used to. My sincere apologies for the long wait.
I can see that you have been in contact with my colleague Marnix about picking up the bike. If all worked out as it should have, you picked it up this morning.
Again, my sincere apologies for the lack of communications from our side, and I wish you all the best with your purchase!
Kind regards,
Daniëlle - BVA Auctions
I do believe that BVA is a scam
I do believe that BVA is a scam. I have bid on and won several smaller lots but my one big lot, which I won at a really good price was according to BVA out of stock. I agreed to wait and was really in no particular hurry to get the bamboo garden set. But BVA was in a serious hurry to give me my money back despite me not complaining or objecting to having to wait. A refund was processed without my consent. Even though Vida the product supplier confirmed in writing that the product was in stock and the very same item had in fact gone on auction again. My view is that BVA has a minimum price they need to make. If you win a lot at a very low price they will lie and say there is no stock and put it back up for auction in order to achieve a better price.
I have had to wait weeks for refunds before but this time round, the creditors department was lightning fast at giving me my money back and the item was reauctioned and sold to someone else.
BVA ARE A BUNCH OF SCAMMERS!!!
16 August 2019
Unprompted review
Reply from BVA Auctions
Dear Mr. Bekker,
It is very unfortunate indeed that the bamboo garden set was not in stock when it should have been delivered to you. My sincere apologies for the inconvenience! We received a notification from our supplier (Vida XL) that the lot was no longer in stock, that they cancelled the order and that we should credit the invoice. After we contacted you about this, the garden set appeared in one of our auctions again. I checked with the supplier and they confirmed that the garden set was back in stock. However, due to very automated processes they are not able to manually place an order. An order can only be placed the regular way.
I just sent you an e-mail in which I offer you to keep an eye on the auctions. Whenever the bamboo garden set is offered again, you can bid on it again. Should you have to bid a bit more to win the lot, I can compensate you the difference to a certain maximum.
I understand the way you have experienced this situation and I am very sorry that I could not solve this by sending the product to you. Hopefully you are satisfied with the offer above.
Nevertheless, I hope you have a very pleasent day.
Kind regards,
Marijke - BVA Auctions
Not good
My paid won lot 39585 - 699 was not available, not understandable to me. Since beginning of May I am waiting for lot 40301-7465 .
18 June 2019
Unprompted review
Reply from BVA Auctions
Dear Tomo,
My apologies for not being able to deliver lot 39585-699. Lot 40301-7465 was sent twice, however this package never reached your house/office. My apologies for the inconvenience. Both lots have been credited, so the money was transferred back into your account.
Despite this, I hope you have a good day!
Kind regards,
Marijke – BVA Auctions
Wrong lot arrived and never got my money back!!!
Some time back when i was scrolling in the site i saw a computer that i liked for my job. So i bid for the computer and won the lot. After the 1 month wait from the transportation company to bring it to me i open it and i see the some case but in my surprise the specs were a LOT worse than the ones the lot was describing. I immediately send an email to ask what happening and the first answer that i got was that they can't do anything about it because they have sent it a month ago. After that i explained that it wasn't my fault they ask some photo proofs of the product that it shows the problem so i took some photos and i sent them. They see for themselves that i am not lying. After some emails and a couple of weeks of communications the final answer i got was that i have two options:
1 is to keep the computer(that it is useless for the work i bought it for) and compensate me with some money for the inconvenience( the money that they were giving it was just enough to cover only the transport expenses), and the second option is to give me back the money that i paid for it and i should pay the transportation of the item that it was 70-80% of the product to get it back to them. So in conclusion i paid for an item i didn't want because of their mistake. Bad really bad support i thought that they would be more professionals on matters like these.
6 June 2019
Unprompted review
Reply from BVA Auctions
Dear KostasPap,
I am sorry that you are not satisfied with our service. Unfortunately, with the data you haven given us in this review, I cannot look you up in our system to see the contact that took place with the customer service.
As to the delivery of an item that is not conform your expectations, we always try to deliver any product like you expect it to be. If this unfortunately is not the case some day, please contact our customer service as soon as possible as they are continually trying to find solutions for issues like these and will try to help you the best they can.
Hopefully we will see you at our auctions again.
Kindest regards,
Willemijn - BVA Auctions
Reply from BVA Auctions
Beste Reinier,
Vervelend dat u niet tevreden met onze service bent. Ik zie dat u gebruik heeft gemaakt van de chat mogelijkheid op onze website. Hierin heeft u contact gehad met mijn collega Joyce betreffend uw ontvangen kavel. Zij heeft vervolgens u een mail met daarin het ticketnummer gestuurd en het verzoek om de kavel te controleren, en daarna nog een aantal mails omdat wij geen reactie van u hebben vernomen. Misschien dat onze mails naar u onverhoopt niet goed zijn aangekomen.
Mocht dit het geval zijn, zou ik u willen vragen contact op te nemen met onze klantenservice. Zij kunnen u dan proberen te helpen. U kunt bellen (033 46 000 70), chatten via de website of mailen naar klantenservice@bva-auctions.com.
Mocht u nog verdere vragen hebben, kunt u altijd contact met ons opnemen.
Hopelijk zien we u terug bij onze veilingen.
Met vriendelijke groet,
Willemijn - BVA Auctions
Reply from BVA Auctions
Dear Andra Elena,
I am sorry to hear that you are not satisfied with our client service. I have looked you up in our system and found that unfortunately the lot delivered to you turned out to be broken. You contacted our customer service, and my colleagues Gul and Evert tried to find a solution together with you. In the end, the amount paid for the lot was refunded.
If, in any case, you experience something unpleasant within our service, please make sure to contact us, so my colleagues can try to find a solution. This is possible through calling (033 46 000 70), chatting option on the website or sending us an email through klantenservice@bva-auctions.com.
Please feel free to contact us if you have any other questions.
Hopefully we see you again at our auctions.
Kindest regards,
Willemijn - BVA Auctions
The assortment could be wider and the…
The assortment could be wider and the site more user friendly
28 May 2019
Unprompted review
Reply from BVA Auctions
Dear J Smit,
We find it unpleasant to hear that you are not fully satisfied with both our assortment and site since we are constantly trying to improve our site to be as customer-oriented as possible. As for the assortment; we have one that is continually increasing - and changing. However, feedback is always welcome, so if you have any ideas on how to improve the matters that you do not find satisfying enough, we would really appreciate it if you contact our customer service. They will try to find a solution or new possibilities if possible.
This is possible through calling (033 46 000 70), chatting option on the website or sending us an email through klantenservice@bva-auctions.com.
Please feel free to contact us if you have any other questions.
Hopefully we see you again at our auctions.
Kindest regards,
Willemijn - BVA Auctions
Maybe better than Ebay - but can become addictive :-)
Easy to use website ( 4* for that, it can still be ameliorated)
Easily available and Fast communication with the help desk.
28 May 2019
Unprompted review
For the 3rd time something is not…
For the 3rd time something is not working as advertised. I guess cheap things are paid twice...
28 May 2019
Unprompted review
Reply from BVA Auctions
Dear Clenciu Adrian,
Descriptions and/or photographs of lots must, of course, be truthful. It is true that in bankruptcy auctions apparatus and machines cannot be tested, you can find this in the auction information.
On the basis of your account I can't find any files about this. If you have specific questions or comments please call (033 46 000 70 ), chat or email us at klantenservice@bva-auctions.com.
Best regards,
Jazz - BVA Customer Service
I do not trust the fact the bidding is…
I do not trust the fact the bidding is only between people,
many times show thet price are driven up until they rich the market price !!!
28 May 2019
Unprompted review
Reply from BVA Auctions
Dear Phillippe,
I am sorry to hear that you have no faith in our auction. I can garantuee that our auctions are safe and trustworthy because all our lots are under supervision. Auctioneer in the Netherlands: notary mr. Th.A. Ritsema or his observer, associated with Nysingh advocaten - notarissen N.V. in Zwolle.
Auctioneer in Belgium: Bailiff Frank Spruyt in Brussels.
I will send you an email to which you can respond if you have a specific example of which you think the price will be deliberately increased.
Sincerely,
Anne-Marij – BVA Auctions
Really cool webside
28 May 2019
Unprompted review
BVA Auctions is een prima veiling
Via BVA Auctions veiling een Denver Dab20 gekocht en alles is zonder problemen verlopen.
21 May 2019
Unprompted review
BVA is verslavend!
21 May 2019
Unprompted review
Potentially gold winning venture. Potentially bad business.
great platform for buying stuff from bankruptcies. Quite good platform for buying new(ish) stuff returned by various customers to the shop. Rather patetic platform for buying new stuff ...straight from Alibaba. Same goes for quality goods (premium brands) attempted to be sold at mrsp prices.
8 May 2019
Unprompted review
We are satisfied with BVA support and…
We are satisfied with BVA support and offers. looking forward to our next auction!
Thank you!
Daniel
1 May 2019
Unprompted review
Interesting addictive website!
Addictive site!
Interesting offers, but haven't been able to check all the products thoroughly which have been delivered. So, I am not able to judge the quality of the product yet. But, the whole process itself is quite smooth. The payment and delivery was very swift.
Ofcourse the additional charges are quite high! Have to be very careful while bidding. You should definitely know what you are doing!
Will definitely use it more.
30 April 2019
Unprompted review
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