BVG Automotive Reviews 

183
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful and friendly staff members who consistently make the car selling and buying process exceptionally smooth, transparent, and easy from start to finish. People really appreciate the clear communication, professional approach, and honest guidance provided during vehicle collections, test drives, and viewings. However, some customers also noted experiencing unexpected mechanical issues and hidden faults shortly after purchasing a vehicle. A few reviewers mentioned facing frustrating difficulties when trying to get adequate support or assistance from the after-sales team regarding necessary repairs.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are professional, polite, and... See more

Service

Customers had positive experiences with service, praising the professional and friendly approach of staff... See more

Product

Reviewers highlight ambiguous aspects of product, with many consumers reporting serious mechanical problems... See more

User experience

Users describe positive interactions with user_experience, highlighting a smooth and straightforward process... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting great communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently sold my vehicle throu Carlow and was purchased by BVG in Manchester, I was promptly contacted by Kassh the inspector and found him to be prompt , genuine and courteous , I would highly rec... See more

Company replied

Rated 5 out of 5 stars

Picked up driver from station, checked out my car including a test drive back to my house, a quick chat about the condition and we agreed a price and paid into my bank straight away. Excellent service... See more

Company replied

Rated 5 out of 5 stars

I sold my car to BVG Automotive and the whole experience was smooth and straightforward. Kassh came to collect my car and was really helpful, took the time to explain the process clearly, and made su... See more

Company replied

Rated 5 out of 5 stars

Sold my vehicle to BVG this morning. Jay came to collect. Very professional, friendly, thoroughly inspected the car raised no issues. Payment was made immediately would definitely use these guys again... See more

Company replied


Company details

  1. Car dealer
  2. Auto market
  3. Motor vehicle dealer
  4. Used car dealer

Written by the company

BVG Automotive specialises in the sale of premium used vehicles. Our stock-list comprises of hatchbacks, saloons, MPV's, SUV's and small vans. Operating from our fantastic indoor showroom based in Oldham, North Manchester, we offer a customer focused, no pressure, completely hassle-free car buying experience. With over 25 years in the Automotive industry we understand the importance of providing an exceptional level of customer service matched with competitively priced cars.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

183 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(183)

171 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hemn was a great guy

Hemn was a great guy. Very thorough and fair. Credit to his company leaving very early to pick up the car

25 June 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hi Colin, thank you for the wonderful review. We really appreciate you acknowledging Hemn's early start and thorough, fair approach! He’s certainly a credit to our team, and we'll make sure he sees your great feedback.

Rated 5 out of 5 stars

Tony from after sales team very patient…

Tony from after sales team very patient and really good service

24 June 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hi Grant, thanks for taking the time to leave a review. We're so pleased to hear that Tony from our after-sales team was patient and provided you with really good service.

Rated 5 out of 5 stars

Excellent service

Excellent service Chris was extremely helpful it was my first visit there with my car and I couldn’t have asked for for better. I felt they were extremely honest about what my car needed with very fast service thank you they will definitely be my go to local garage from now onwards highly recommend.I always feel (as a woman)uncomfortable going into a male environment but the girls on the phone were great and Chris very quickly made me feel trusting of the situation I was in having had my car brake down and be towed into them and they were great.

16 June 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hi Hilary, thank you so much for this thoughtful review. We know that experiencing a vehicle breakdown can be incredibly stressful, so we're thrilled that the team on the phones and Chris were able to put you at ease and provide honest, fast service. Earning your trust and becoming your go-to local garage means the world to us!

Rated 5 out of 5 stars

Kassh from BVG was amazing

Kassh from BVG was amazing, really friendly and approachable. He was in contact throughout, and was able to explain process and other important parts!

Was nervous about selling but Kassh took that away and I will definitely keep him in mind for any future advice.

Thank you so much Kassh!

15 June 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hi Jessica, thank you for such a lovely review! It's completely understandable to feel nervous about selling a car, and we're so glad Kassh was able to explain the process and make you feel comfortable. We'll be sure to share your kind words with him!

Rated 5 out of 5 stars

Sold my car online with Carwow

Sold my car online with Carwow. It was bought by BVG and Hemn came to check the car and sort out the sale. He was very polite and professional. Very easy transaction. Would definitely recommend

10 June 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hi Tanya, thanks for recommending us! We're glad to hear that selling your car online with Carwow was an easy transaction and that Hemn was polite and professional during the inspection.

Rated 5 out of 5 stars

Great customer service with Kassh…

Great customer service with Kassh really friendly.

10 June 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hi Holly, thank you for the great feedback! We're so pleased to hear that Kassh provided you with really friendly and excellent customer service.

Rated 5 out of 5 stars

Kassh came from bvg automotive

Kassh came from bvg automotive . Very happy with the inspection and his professional attitude.

9 June 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hi Simon, thanks for taking the time to leave a review. We're very happy to hear that you were pleased with the inspection and that Kassh demonstrated a highly professional attitude.

Rated 5 out of 5 stars

Jay was efficient and thoughtful

Jay was efficient and thoughtful. I had great experience selling my car through him. Knows a lot about cars.

6 June 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hi Marius, thank you for the wonderful review! We're thrilled that Jay provided an efficient and thoughtful experience while purchasing your car. His automotive knowledge is definitely a huge asset to our team. We appreciate your business!

Rated 5 out of 5 stars

Great service Kassh

Kassh came to check and price my car. Super easy, great communication. Turned up exactly on time. Very knowledgable and friendly. Will use again.

4 June 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hi Chris, thanks for the great feedback! We are so pleased to hear that Kassh was punctual, friendly, and made pricing your car a super easy process. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Hemn

Sold Kia Stinger via CarWoW.

BVG, where very good, professional throughout the process, collected and communicated through the collection process.

3 June 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hi there, thank you for sharing your experience selling your Kia Stinger through Carwow! We're glad Hemn and our team provided professional communication and a smooth collection process from start to finish

Rated 5 out of 5 stars

Great experience selling my car with Kaash

Great experience selling my car with Kaash. Fast and professional. Would recommend!

30 May 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hi SP, thank you for the positive review! We're delighted to hear that selling your car with Kaash was a fast and professional experience. Thanks so much for recommending us!

Rated 5 out of 5 stars

I took delivery of my brand new Porsche…

I took delivery of my brand new Porsche from Ali at BVG & I must say, 10/10 service. I would 100% be using them again for the next purchase. Thank you guys!

24 May 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hi Chris, what a fantastic review! We are absolutely thrilled to hear about your 10/10 experience taking delivery of your new Porsche with Ali. We can't wait to assist you with your next purchase. Enjoy the new car!

Rated 5 out of 5 stars

Ali was very knowledgeable and checked…

Ali was very knowledgeable and checked everything thoroughly. No complaints from service.
I would Highly recommend the service .

23 May 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hi Ak, thanks for taking the time to leave this feedback. We're glad that Ali was able to assist you with his knowledge and ensure everything was checked thoroughly. We highly appreciate your recommendation!

Rated 5 out of 5 stars

I sold my car through this dealer

I sold my car through this dealer, and the guy who came on behalf of the company was Hemn. I honestly couldn’t be happier with the experience. Hemn was professional, friendly, and made the whole process smooth and stress-free from start to finish. Amazing service and a great overall experience — highly recommended

23 May 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hi Milad, thank you so much for the kind words! We couldn't be happier to hear that Hemn made the whole process smooth, stress-free, and friendly. We'll be sure to pass along your amazing feedback to him!

Rated 5 out of 5 stars

Ali came to collect my vehicle

Ali came to collect my vehicle - he was very professional and polite and a pleasure to deal with. I would recommend BVG Automative to anyone

22 May 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hi Darryl, thank you for the great review! We're very pleased to hear that Ali was professional, polite, and a pleasure to deal with during your vehicle collection. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Excellent service

Excellent service

21 May 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hi Ruth, thank you so much for the 5-star rating! We are thrilled to hear you received excellent service from our team.

Rated 5 out of 5 stars

Hemn was fantastic explained everything…

Hemn was fantastic explained everything thoroughly. Great transaction!

21 May 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hi Jade, thanks for the wonderful feedback! We're thrilled that Hemn was fantastic and took the time to explain everything thoroughly to ensure a great transaction.

Rated 5 out of 5 stars

Tony was here from after sales team

Tony was here from after sales team. Inspected the car and paid price agreed on carwow. Happy cheers Tony

16 May 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hi Samuel, thank you for the review! We're glad to hear that Tony from our after-sales team provided a great inspection and a smooth transaction for your Carwow sale. Cheers!

Rated 5 out of 5 stars

Car sale

Ali was clear, efficient and professional.

12 May 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hi Rachel, thank you for your feedback. We are pleased to hear that Ali provided a clear and efficient service. Maintaining a high level of professionalism throughout the sale is a priority for us.
The Team BVG Automotive.

Rated 5 out of 5 stars

Excellent company

Excellent company, Tony instant payment very easy

9 May 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hi Christopher, thank you for the review. We are glad Tony could make the process easy for you and that the instant payment met your expectations.

The Team BVG Automotive.

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