BVG Automotive Reviews 

185
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful and friendly staff members who consistently make the car selling and buying process exceptionally smooth, transparent, and easy from start to finish. People really appreciate the clear communication, professional approach, and honest guidance provided during vehicle collections, test drives, and viewings. However, some customers also noted experiencing unexpected mechanical issues and hidden faults shortly after purchasing a vehicle. A few reviewers mentioned facing frustrating difficulties when trying to get adequate support or assistance from the after-sales team regarding necessary repairs.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are professional, polite, and... See more

Service

Customers had positive experiences with service, praising the professional and friendly approach of staff... See more

Product

Reviewers highlight ambiguous aspects of product, with many consumers reporting serious mechanical problems... See more

User experience

Users describe positive interactions with user_experience, highlighting a smooth and straightforward process... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting great communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently sold my vehicle throu Carlow and was purchased by BVG in Manchester, I was promptly contacted by Kassh the inspector and found him to be prompt , genuine and courteous , I would highly rec... See more

Company replied

Rated 5 out of 5 stars

Picked up driver from station, checked out my car including a test drive back to my house, a quick chat about the condition and we agreed a price and paid into my bank straight away. Excellent service... See more

Company replied

Rated 5 out of 5 stars

I sold my car to BVG Automotive and the whole experience was smooth and straightforward. Kassh came to collect my car and was really helpful, took the time to explain the process clearly, and made su... See more

Company replied

Rated 5 out of 5 stars

Sold my vehicle to BVG this morning. Jay came to collect. Very professional, friendly, thoroughly inspected the car raised no issues. Payment was made immediately would definitely use these guys again... See more

Company replied


Company details

  1. Car dealer
  2. Auto market
  3. Motor vehicle dealer
  4. Used car dealer

Written by the company

BVG Automotive specialises in the sale of premium used vehicles. Our stock-list comprises of hatchbacks, saloons, MPV's, SUV's and small vans. Operating from our fantastic indoor showroom based in Oldham, North Manchester, we offer a customer focused, no pressure, completely hassle-free car buying experience. With over 25 years in the Automotive industry we understand the importance of providing an exceptional level of customer service matched with competitively priced cars.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

185 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.5

All reviews

(185)

173 reviews in the last 12 months

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Rated 5 out of 5 stars

The transaction was smooth and…

The transaction was smooth and stress-free, thanks to Jay's attention to detail and transparent communication. If you’re considering selling your car, I highly recommend BVG Automotive, and make sure to ask for Jay—he’s the best!

21 January 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hi Pavneet, thank you for the glowing recommendation! Jay is a valued member of our team, and we’re thrilled his attention to detail and transparency made your sale stress-free.

Rated 5 out of 5 stars

Tony came to collect car inspection…

Tony came to collect car inspection completed and smooth process happy with service

19 January 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hi Katie, thank you for choosing BVG Automotive! We’re glad Tony made the inspection and collection process smooth for you. Happy to hear you were pleased with the service.

Rated 5 out of 5 stars

Excellent service from Jay

Excellent service from Jay. Checked the car thoroughly but a swift and friendly handover.

17 January 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Thanks, Martyn! We appreciate you highlighting Jay’s thorough yet swift approach. We aim for that perfect balance of professional and friendly, and it sounds like Jay nailed it.

Rated 5 out of 5 stars

Tony kept me informed delivery on time…

Tony kept me informed delivery on time and perfect handover

17 January 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hi Martin, thank you for the review. Communication is key for us, so we're glad Tony kept you informed and ensured a perfect handover. Cheers!

Rated 5 out of 5 stars

First time with big had amazing…

First time with big had amazing experience very happy with their assessor who done a amazing and honest job

16 January 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hi there, thank you for sharing your experience with us! We are so glad your first time working with us was an amazing one. We take pride in our honest assessments and are happy you were pleased with the results

Rated 1 out of 5 stars

Unprofessional

Unprofessional, no gratitude to offer even a glass of water, it’s like a workshop, or a garage everyone rushing, if you don’t want to buy here is the jar door

5 May 2025
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hello Ibrar,

Sorry to hear you felt this way about your visit.

We do aim to be welcoming to everyone who comes through our doors, and while we’re not a traditional “lounge-style” showroom, we are a busy working dealership, we absolutely never intend for anyone to feel rushed or unwelcome.

On busy days the team can be fully focused on appointments and vehicle preparation, but hospitality is still something we value, including simple things like offering a drink when possible, so we’ll certainly take your comments on board.

We appreciate all feedback, even when it’s critical, as it helps us improve the experience we provide.

Kind regards,
BVG Automotive Team

Rated 5 out of 5 stars

Ali was sufficient in his work and went…

Ali was sufficient in his work and went about everything and explained himself really well, great doing business with them and would highly recommend them in the future.

15 January 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hi Darren, thank you! We’re glad Ali explained everything so well and made it easy to do business. We look forward to working with you again

Rated 5 out of 5 stars

Amazing dealership great service kasah…

Amazing dealership great service kasah was amazing with what he do. Also gave me extra info about my other car which will help me in future. Five stars for everything

15 January 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Thanks Kevin! We’re glad Kassh could help with the extra info on your other vehicle too—we like to go above and beyond whenever we can.

Rated 5 out of 5 stars

Bvg automotive

Bvg was great to deal with Kassh was a good guy with his knowledge and being honest about everything. Good service and communication skills very happy with everything

14 January 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hi Raymond, thank you for the feedback. It's great to hear that Kassh’s knowledge and honesty made for a smooth experience. We appreciate your business.

Rated 5 out of 5 stars

An amazing selling experience thanks to Kassh

Had a visit from Kassh on behalf of BVG today and he was nothing short of amazing. This is the second time I have dealt with BVG and Kassh has been present on both occasions. Arrived when he said he would and ran through the process in a precise and helpful manner. By far the best experience I've had when it comes to selling a car. No hassle, very honest and true in all of his checks and absolutely thorough approach. Kassh truly goes out of his way for the customer and he is an absolute credit to BVG. Couldn't recommend him enough. Absolute pleasure to deal with! Thank you so much.

13 January 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hi Waqas, thank you for being a returning customer! We are so proud to have Kassh on our team; hearing that he made this your best car-selling experience yet is exactly what we strive for. We’ll be sure to pass on your kind words to him

Rated 5 out of 5 stars

Ali contacted me before arriving and…

Ali contacted me before arriving and was very professional and dealt with the transaction nicely. Would highly recommend bvg automotive, great company to deal with.

13 January 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Thanks for the recommendation, Ash! We’re glad Ali’s professional approach and punctuality made the transaction a breeze.

Rated 5 out of 5 stars

Tony

Tony, came to inspect my car very nice guy.
Everything went nice and smooth.

12 January 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Thanks for the review, Safwan! We’re glad Tony made the inspection nice and smooth for you. We appreciate the support

Rated 4 out of 5 stars

Tony was great

Tony was great , keep me up to date with collection time.Nice and friendly.

10 January 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hi James, thank you! We’re glad Tony kept you updated and provided a friendly service. Communication is key for us

Rated 5 out of 5 stars

Ali was great to deal with

Ali was great to deal with. The after sales process i am very pleased with.
Would highly recommend bvg automotive

10 January 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hi Sam, thank you! We’re particularly glad to hear you were happy with the after-sales process—we aim to look after our customers even after the deal is done

Rated 5 out of 5 stars

Kassh came from bvg to collect my car…

Kassh came from bvg to collect my car he was very professional and explained everything and allowed plenty of time for questions. He
Was honest and reliable and I felt very comfortable as a female selling a car alone. I would highly recommend couldn’t have been a better service

6 January 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hi Marie, thank you for sharing this. It’s very important to us that all our customers feel comfortable and confident, so we’re glad Kassh’s professional and honest approach made you feel at ease selling your car alone. We appreciate the high recommendation

Rated 5 out of 5 stars

Sold my vehicle to BVG this morning

Sold my vehicle to BVG this morning. Jay came to collect. Very professional, friendly, thoroughly inspected the car raised no issues. Payment was made immediately would definitely use these guys again.

2 January 2026
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hi Hamza, thank you! We’re glad Jay made the inspection easy and got that payment over to you immediately. Thanks for taking the time to leave us a review.

Rated 5 out of 5 stars

Sold my car to BVG

Sold my car to BVG. Excellent experience. No pushy sales tactics. I dealt with Kash, he was honest and the transaction was smooth throughout.

31 December 2025
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Hi Ash, thank you! Honesty is our top priority, and we’re glad you appreciated the 'no pushy tactics' approach from Kassh.

Rated 5 out of 5 stars

Tony came to inspect my car

Tony came to inspect my car. Very personable, thorough and knowledgeable.

30 December 2025
Unprompted review
BVG Automotive logo

Reply from BVG Automotive

Thanks for the review! We’re glad Tony’s personable and knowledgeable nature made the inspection a positive experience for you.

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