I love the brand for its quality and modesty. Fabric, colours, fit, all are nice. Keep coming back to Merrachi for years already. Definitely a good price-quality. My shopping experience in both the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Beautiful designs, but I’m quite dissatisfied with the quality of the fabrics. First of all, the more expensive scarves came snagged already with thread trails running in the fabric. Apart from that,... See more
Company replied
Merrachi was a very innovative and brilliant brand. However the last couple of drops seem to disappoint.. The fabric choices are poorly 9/10 it’s polyester nothing wrong with that if they went for che... See more
Company replied
Everything that did come through was beautiful but one dress i ordered didn’t. I received an email a couple days after i placed my order wich said the dress is out of stock, even though it wasn’t whe... See more
Company replied
Company details
Written by the company
We at MERRACHI shift the boundaries of fashion as we know them. We create a universe for all women, with designs that represent confidence, unity and modesty in their purest interpretation. We have given a voice to women that were once forgotten about in the industry.
Contact info
Netherlands
- info@merrachi.com
- www.bymerrachi.com
3.6
Average
795 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
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A brand that listens to its costumers
I never had an issue with my order, even when I needed to return an order, I received the refund really quickly.
Merrachi is also a brand that listen to its costumers. A lot of people were complaining about the materials used( such as polyester) and what did merrachi do? They improved it by making their clothes with more cotton, bamboos, breathable materials (suitable for summer)than before ! It’s really a brand in development ! And if you live in Belgium you will certainly get your package really quickly within a week. I can’t stop recommending merrachi to my hijabi friends and to my friends who want to dress more modestly but still have a good style. BUT, because there is always a but, I feel like the sizing is not very accurate and as a tall girl, I cant buy the dresses because they are really short and the sizing change between the colors .Overall, I recommend merrachi
15 June 2026
Unprompted review
Reply from Merrachi
Hi Alma,
Thank you so much for taking the time to share your experience and for recommending Merrachi! 💛
We're delighted to hear that you've been satisfied with our service, especially regarding returns and refunds, and that you've noticed the improvements we've made to our fabrics. Listening to our customers is incredibly important to us, and your feedback helps us continue to grow and improve.
We understand how important accurate sizing and inclusive lengths are, especially for taller women, and we're actively working to improve consistency across our collections and color variations.
Thank you again for your trust and support. We look forward to serving you again soon! ✨
Love,
Team Merrachi 🤎
The staff at the Antwerp store were…
The staff at the Antwerp store were very disappointing. I felt that they gave priority to people they personally knew and spent more time talking with their colleagues rather than assisting customers. As a Muslim woman who wears a hijab, I was especially disappointed by this experience, as I expected a more respectful and inclusive level of service.
I was also disappointed with the quality of the hijab. Considering the price I paid, I expected a better product. Unfortunately, the liquid jersey scarf I purchased started to develop pilling (small fabric balls forming on the surface), which was very disappointing. I thought I was investing in high-quality hijabs, but sadly my experience did not meet those expectations. I hope the store takes this feedback seriously and improves both customer service and product quality.
13 June 2026
Unprompted review
Reply from Merrachi
Hi Shaila,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience at our Antwerp store did not meet your expectations.
Providing a welcoming, respectful, and inclusive environment for all our customers is extremely important to us, and we are disappointed to learn that you felt overlooked during your visit. We also understand your frustration regarding the quality of the liquid jersey hijab you purchased, especially given your expectations based on the price and our commitment to quality.
We would appreciate the opportunity to look into both matters further. Could you please send us an email with more details about your visit to "info@merrachi.com"?
We hope to have the opportunity to make your next visit a much more positive experience.
Love,
Team Merrachi 🤎
The marketing around every product is…
The marketing around every product is great, the products are incredible and Nada is a lovely person who s trying to offer us a (muslimas & women) the best
15 May 2026
Unprompted review
Reply from Merrachi
Hi Sarah,
Thank you so much for your kind words and thoughtful review!
We're truly delighted to hear that you appreciate our products and the care we put into presenting them. Your support means a great deal to us. On behalf of Nada and the entire team, thank you for your trust and encouragement. 🤍
Reply from Merrachi
Hello,
Thank you so much for your kind review and continued trust in MERRACHI 🤎
We are delighted to hear that your orders have consistently arrived on time and that you have been happy with both the quality of our products and our service. Knowing that our customers can shop with confidence and peace of mind means a lot to us ✨
Thank you for taking the time to share your experience. We truly appreciate your support and look forward to serving you again in the future!
Love, Team MERRACHI 🤎
Extremely disappointed with my…
Extremely disappointed with my experience. The quality did not match the premium prices being charged, and customer service was very poor throughout. Communication was slow, replies were inconsistent, and resolving issues took far longer than expected.
Returning items and trying to get updates was frustrating and stressful. For a brand with such a large online presence, I expected a much smoother and more professional experience.
Unfortunately I won’t be ordering again and wouldn’t recommend based on my experience.
9 April 2026
Unprompted review
Reply from Merrachi
Hello Adam, Thank you for sharing your feedback. We take comments regarding product quality, communication, and service processes seriously, as they help us identify areas where improvements are needed.
We are currently reviewing our customer support response times, order update procedures, and returns process to create a more consistent and efficient experience for our customers. Feedback such as yours plays an important role in shaping those improvements.
If there are any outstanding concerns related to your order, we encourage you to contact our support team with your order details so they can review the matter directly and work toward a resolution.
Merrachi Team.
i am leaving this review because my experience with their service team has been dreadful
i am leaving this review because my experience with Merrachis returns process and customer service has been consistently disappointing.
Every time I have returned an item, the same issue occurs. Merrachi states that refunds will be processed after the return is received, but in my experience this rarely happens within a reasonable timeframe (they say 14 days from return received). Returns are often delivered back to them, yet I regularly have to contact customer service to chase my refund. The process can take a month or just over from the date the return is delivered before the refund is actually issued.
My latest experience has been even worse. Customers are required to pay for their own return shipping, which I accepted and paid for through Merrachi return system. However, after payment, the return label failed to generate and displayed a message stating that shipment creation was unavailable and that support would be notified within four hours.
I waited well beyond the stated timeframe and contacted customer service. Instead of resolving the issue, I was told to arrange and pay for return shipping myself. When I pointed out that I had already paid for a shipping label through their system and provided proof of payment, I was again told to pay for shipping independently.
The main issue is that customer service completely ignored my question: what happens to the shipping fee I have already paid? The invoice for that payment was issued through Merrachi, yet no one has addressed how that payment will be refunded or resolved.
I also contacted FedEx, who advised that the problem appears to be related to the merchant's shipping account and that it is something Merrachu would need to investigate. Despite this, Merrachi continued directing me elsewhere rather than taking ownership of the issue.
The most frustrating part is not just the technical problem itself, but the lack of accountability and the failure to address the actual concern being raised. Customers should not have to repeatedly chase refunds, pay twice for return shipping, or spend significant time trying to get straightforward answers.
Based on my repeated experiences, I cannot recommend Merrachi if there is any chance you may need to return an item.
1 June 2026
Unprompted review
Reply from Merrachi
Hi,
Thank you for taking the time to share your feedback. We are genuinely sorry to read that your experience with our returns process and customer service has left you feeling disappointed.
While our return policy states that return shipping costs are the responsibility of the customer, we recognize that the situation you described involves additional concerns that deserve careful review. We are particularly sorry if our communication did not provide the clarity and support you were looking for.
At MERRACHI, we take all customer feedback seriously, especially when it highlights areas where we can improve. We would greatly appreciate the opportunity to revisit your case and investigate the matter further.
Please contact us directly at [info@merrachi.com](mailto:info@merrachi.com) with your order details, and our team will personally review your situation and do our very best to assist you and provide further clarification where needed.
We sincerely apologize for the inconvenience caused and hope to have the opportunity to restore your trust in our brand.
Love,
Team MERRACHI 🤎
Amazing experience
My experience with Merrachi has always been absolutely amazing, and there’s a reason why I’ve been a loyal customer for almost two years now.
Honestly, everything is perfect: the customer service is outstanding, the items are beautiful, and the color selections are always stunning. You can truly feel the care and passion behind the brand.
I also had the chance to meet Nada once, and she is such a lovely woman. Extremely kind, warm, and genuinely close to her community. I never expected someone behind such a successful brand to be so approachable and humble, and it honestly made me love the brand even more.
A special shoutout as well to Wafa, who handled an issue I had with one of my orders from start to finish. She managed everything with so much professionalism, kindness, and efficiency. The solution she offered me was absolutely perfect. Honestly, you should keep Wafa on your team because she is exceptional, just like your brand.
Thank you for your professionalism, the respect you show your customers, and the constant quality you provide. ❤️
22 May 2026
Unprompted review
Reply from Merrachi
Hello,
Wow… thank you so much for this incredibly heartfelt message 🤎 Reading your words truly means the world to us.
We are beyond grateful for your loyalty and support over the past two years, and it makes us so happy to hear that your experiences with MERRACHI have consistently been positive ✨ Knowing that you feel the care, passion, and love behind the brand is exactly why we do what we do.
Your kind words about Nada are so touching, and we’ll make sure she sees this 🤎 It means so much to hear that your interaction with her made you feel even more connected to the brand and community.
And what a beautiful message for Wafa as well 🥹 We are incredibly proud to have team members who genuinely care about our customers, and we will absolutely pass along your appreciation to her. She will be so happy to know that her support and dedication made such a difference for you.
Thank you again for your trust, your kindness, and for being such a valued part of the MERRACHI community ❤️
Love, Team MERRACHI 🤎
Everything that did come through was…
Everything that did come through was beautiful but one dress i ordered didn’t. I received an email a couple days after i placed my order wich said the dress is out of stock, even though it wasn’t when i placed my order..
this isn’t the first time this happend & it’s just very dissapointing. Yes i will get a refund but that’s obviously not what i want. I just want to receive the order i placed.
19 May 2026
Unprompted review
Reply from Merrachi
Hi Imaani,
Thank you for your feedback. We are glad you love the items you received, but we sincerely apologize for the missing dress. We understand that a refund doesn't make up for not receiving the item you wanted.
Due to high demand during our launch, stock levels move incredibly fast.
We truly appreciate your support and hope that your next experience with us is completely seamless.
Love,
Team MERRACHI 🤎
I am so happy with Merrachi
I am so happy with Merrachi! I just ordered the new collection. As a new Hijaabi I feel so comfortable and confident in Merrachi! 🤍🩷🤍🩷
19 May 2026
Unprompted review
Reply from Merrachi
Hi,
Congratulations on your beautiful journey as a new hijabi!
We are so honored to be a part of your journey, and we cannot wait for you to receive your pieces from the new collection! We just know you are going to look and feel absolutely amazing in them. 👑
Thank you so much for your sweet words and your support.
Love
Team Merrachi 🤎
Qualité top
19 April 2026
Unprompted review
Reply from Merrachi
Bonjour Samira,
Un grand merci pour votre retour ! Nous sommes ravis que la qualité soit à la hauteur de vos attentes. Votre satisfaction est notre plus belle récompense.
Au plaisir de vous revoir bientôt !
Love
Team Merrachi 🤎
Over the past few years
Over the past few years, it’s been great to see how feedback has truly been taken seriously and turned into real improvements. The communication has become much clearer and more professional, the colors and overall look of the websites feel much more modern and consistent, and the photos across all social media channels are now much more polished and inspiring.
What I personally enjoy the most is how the Moroccan influences are beautifully reflected throughout the collection. It gives the brand a unique identity and adds warmth, character, and authenticity to the designs. You can really see the creativity and growth over time. Keep up the great work!
18 May 2026
Unprompted review
Reply from Merrachi
Dear Mina,
Reading this completely warmed our hearts! Thank you so very much for taking the time to share such a thoughtful and detailed reflection on our growth over the past few years.
Bringing our heritage, warmth, and authenticity into the collection is the very heartbeat of Merrachi, and seeing that unique identity resonate so beautifully with you is our ultimate reward.
Thank you for being such an incredible part of our journey and for growing alongside us.
With all our love,
Merrachi Team 🤎
VERY poor quality
VERY poor quality. I returned the items weeks ago and I still haven’t received my refund. They also do not respond to messages.
Never again for me!
20 April 2026
Unprompted review
Reply from Merrachi
Hello mevrouw, thank you for bringing this to our attention.
Please note that our refund process can take up to 14 days after the return has been received at our warehouse. Our team doing their best to respond to all inquiries within 24 hours, however, during busier periods, responses may exceptionally take up to 48 hours.
Please feel free to contact us again with your details, and we will gladly check your refund status and provide you with an update directly. 🤍
Merrachi Team
I’m still waiting for my refund
I’m still waiting for my refund. Sorry, but this time it has become really frustrating. I returned the clothes 5 weeks ago and still haven’t received my refund. I’ve already sent multiple emails to customer service. Nobody replied
2 May 2026
Unprompted review
Reply from Merrachi
Hello Sammy,
We’re sorry to hear that your refund has taken longer than expected, and we understand your concern.
Refunds can take up to 14 days starting from the day we receive the package back at our warehouse.
This will need further investigation. Please contact us at with your order details, and our team will look into the matter and your refund to make sure this is resolved as soon as possible.
Thank you for your patience, and we apologize for the inconvenience caused.
Love,
Team MERRACHI 🤎
service is really bad
I have returned a number of items and 1 of them has not been refunded. I have sent several emails, no response. Exactly the same with my sister. Refunds take 3 weeks. So the service is really bad.
9 May 2026
Unprompted review
Reply from Merrachi
Hello ikram,
Thank you for your message, and we sincerely apologize for the inconvenience and frustration this situation has caused.
We understand how disappointing delays can be. However, please note that once a return arrives at our warehouse, the processing time can take up to 14 days depending on the carrier and the bank. We always do our very best to process returns and issue refunds as quickly as possible, as we continuously strive to provide the best possible service.
Please reach out to us directly at info@merrachi.com with your order details so we can look into this immediately and ensure it is resolved as soon as possible for you.
Love,
Team MERRACHI 🤎
I placed an order with this company and…
I placed an order with this company and unfortunately had a very poor experience with their customer service. I initially contacted their support team about an issue with my order and only received one reply asking for my order details. After providing the information, I never heard back again despite multiple follow-ups.
In the meantime, one parcel was delivered to my home, while the other was sent to a pickup point. Because my request was never answered, I was unable to collect it in time and it was returned. I still have not received a refund, and my questions about the returned package and unnecessary shipping costs remain unanswered.
I have emailed them at least four times without any response. All my emails are not answered within 24 hours, and also not during busy periods 48 hours, it is completely unanswered
On top of that, a return I submitted was rejected, even though it was within the return period. Overall, I am still waiting for clarity on my order, my refund, and proper customer support.
15 April 2026
Unprompted review
Reply from Merrachi
Hello,
Thank you for taking the time to share your experience with us in such detail. We completely understand how frustrating this situation must have been, and we sincerely apologize for the inconvenience caused.
Regarding the shipment that was redirected to a pickup point, unfortunately this is outside of our control. In some cases, when the carrier is unable to complete the delivery at the provided address, the parcel is automatically redirected to a nearby pickup location. If the package is not collected within the timeframe set by the carrier, it is automatically returned to our warehouse. Once the returned parcel is received and processed by our warehouse team, the refund is automatically initiated.
Please reach out to us directly at info@merrachi.com with your order details and information regarding the returned shipment, and our team will do our very best to assist you further, provide clarity regarding your case, and help resolve the matter as soon as possible.
Love,
Team MERRACHI 🤎
Reply from Merrachi
Dear Rahma,
Thank you so much for your kind words. We are truly happy to hear that you had a great experience with our customer service. Your support means a lot to us and motivates our team to keep doing our best every day.
Love,
Team MERRACHI 🤎
The spring collection
I received a super beautiful basket in honor of the spring collection. I enjoyed this so much. The headscarves have a super beautiful texture and a super beautiful color palette. I am completely in love. Thank you for thinking of me. I have been a customer since day 1 and never see myself leaving. Thank you very much❤️❤️❤️
30 April 2026
Unprompted review
Reply from Merrachi
Your beautiful message truly touched us. Thank you from the bottom of our hearts.
We are so happy to hear how much you loved the spring collection basket. Knowing that the textures and colors of our headscarves brought you joy means everything to us. This is exactly why we do what we do.
Having you with us since day one is incredibly special, and your loyalty and love are something we never take for granted. You are a cherished part of our journey. Thank you again for your trust and kind words.
With all our love and gratitude,
The MERRACHI Team 🤎
i returned my order a month ago but i…
i returned my order a month ago but i haven't received the money yet. I have been writing to your email 2 times with no response and in your website i says there is a live chat but it wont pop up.
15 April 2026
Unprompted review
Reply from Merrachi
Dear Hasan,
Thank you for your message and for sharing your experience.
We understand it is very frustrating to be waiting for a refund and to feel like you are not receiving a response. This is not the service we want to provide.
We would like to clarify that all our emails are answered within 24 hours, and during busy periods within 48 hours at the latest, but never later than that. Therefore, it is not possible that an email remains completely unanswered within our customer service.
We would like to ask whether you contacted us using the correct email address at info@bymerrachi.com. In many cases, messages sent to other channels or incorrect addresses do not reach us properly.
It is unfortunate that this was shared in a review instead of being resolved directly with us first, as we can always investigate and resolve matters faster via info@bymerrachi.com.
We are happy to look into this for you and assist with your refund.
Love, Team MERRACHI 🤎
Really disappointed with my experience
Really disappointed with my experience. This is now the 4th time I’ve had to chase for a refund after returning an item. In every case, they received the return, yet I was left waiting weeks with no refund until I repeatedly followed up.
It shouldn’t take constant chasing just to get money back that’s rightfully mine. This pattern is frustrating, time-consuming, and unacceptable.
I won’t be purchasing again unless this is properly addressed. Others should be aware before ordering.
21 March 2026
Unprompted review
Reply from Merrachi
Hi Hafsa,
We’re really sorry to hear about your experience, and we completely understand how frustrating this must have been. This is certainly not the level of service we aim to provide.
We always do our best to initiate refunds as quickly as possible once returns are received. However, due to high demand, there can occasionally be small delays, and we sincerely apologize for any inconvenience this has caused you.
After checking your case, we can confirm that your return was received and your refund was processed on April 20.
Please know that we value having you as part of the Merrachi family. Your feedback is important to us, and we’re actively working on improving our processes to ensure a smoother and faster experience moving forward.
Thank you again for your patience, and we hope to have the opportunity to serve you better in the future.
Love,
Team MERRACHI 🤎
Merrachi was a very innovative and…
Merrachi was a very innovative and brilliant brand. However the last couple of drops seem to disappoint.. The fabric choices are poorly 9/10 it’s polyester nothing wrong with that if they went for cheaper fabric options. But the prices they are asking is no way near reasonable. I think they should look into that.
6 April 2026
Unprompted review
Reply from Merrachi
Hello Bouchra,
Thank you for sharing your honest feedback with us 🤎 We truly appreciate you taking the time to express your thoughts.
We’re glad to hear that you value MERRACHI as an innovative and brilliant brand, but we’re sorry to learn that our recent drops have not met your expectations. Your comments regarding fabric choices and pricing are important to us, and we will definitely take this into consideration as we continue to improve and grow.
We always strive to find the right balance between quality, design, and pricing, and feedback like yours helps guide us in that process ✨
If you would like to share more details or discuss this further, please feel free to reach out to us at info@bymerrachi.com
we’d love to hear from you.
Love, Team MERRACHI 🤎
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