Decided to have CAS as my go to place for appliances. Fortunately I had the pleasure of meeting and dealing with Jason Boyer. Service was great, patience by staff was commendable and delivery guy... See more
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Transaction to purchase was abit uneasy, but turned out to be truthful in all aspects. My sales person was up front about everything, no extra surprizes upon delivery. Delivery personal were friendly,... See more
Company replied
While on the chat and the phone, the sales team member was crystal clear on what was offered with the price and time to deliver. She (Aarushi Nigam) was was very polite and friendly. The delivery te... See more
Company replied
The gentlemen who dolivered were excelent with mangine the washer/dryer. Unfortunately a tap was still leaking water so 3 days later (could not use the unit) 2 more gentlemen came & tighten the hose.... See more
Company details
About Canadian Appliance Source - Barrie
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
468 Bayfield St, Unit 2, L4M5A2, Barrie, ON, Canada
- 7059996074
4.8
Excellent
3k reviews
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Friendly
Friendly, helpful staff both in office & during delivery. As well as prompt delivery
1 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Peter,
Thank you for your wonderful review! We are so pleased to hear that our staff, both in the office and during delivery, were friendly and helpful, and that your delivery was prompt. We truly appreciate your business and look forward to serving you again.
CAS
Super helpful and pleasant sales…
Super helpful and pleasant sales person, delivery was as promised and delivery staff friendly and efficient
5 July 2026
Reply from Canadian Appliance Source - Barrie
Hello Liz
We are incredibly grateful for your business and for letting us assist you.
We look forward to welcoming you back to our location in the future.
Kindest regards,
CAS
Top Notch Service
Prices were very competitive. Communication after purchase was top notch. I was able to pick my ideal delivery date and could track my delivery for more accurate delivery planning. Delivery guys were amazing and they took my old unit way. No mess, no fuss, highly recommend.
3 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Tim,
Thank you for your excellent review and for choosing CAS! We're thrilled to hear you enjoyed our competitive pricing, communication, and smooth delivery experience. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Exceptional service from the moment….
From the moment we walked into the store until our refrigerator was delivered, the service was exceptional. Communication throughout the entire process was outstanding, and I especially appreciated being able to track the delivery team in real time on delivery day.
Our sales representative, Sam, took the time to understand exactly what we were looking for and provided knowledgeable, helpful guidance without any pressure. The delivery team was absolutely phenomenal—professional, courteous, and efficient. They handled everything with great care and made the entire experience seamless.
Overall, this was an outstanding customer experience from start to finish. I would highly recommend this store to anyone looking for quality products backed by excellent customer service.
MC
10 July 2026
Reply from Canadian Appliance Source - Barrie
Hi MC,
Thank you for your outstanding review and for choosing CAS! We're thrilled to hear that Sam and our delivery team provided exceptional service and made your refrigerator purchase experience seamless from start to finish. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends. Enjoy your new refrigerator!
CAS
Good experience
The salesman online and the delivery men were great to deal with. Was a very smooth purchase. Hope the freezer is a good quality and lasts for many years
10 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Brenda,
Thank you for your kind review and for choosing CAS! We're glad to hear your purchase and delivery experience were smooth and enjoyable. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends. Enjoy your new freezer!
CAS
Reply from Canadian Appliance Source - Barrie
Hello Scott
We are delighted that we could help guide you to the perfect appliance for your home.
We look forward to seeing you at the store again soon!
Cheers,
CAS
Reply from Canadian Appliance Source - Barrie
Hello Samantha
It is fantastic to hear that your experience went so well from start to finish.
We look forward to working with you again down the road!
Sincerely,
CAS
Minousha is the best!
12 July 2026
Unprompted review
Reply from Canadian Appliance Source - Barrie
Hello Sylvain,
We are thrilled to hear you had such a positive experience with Minousha!
We look forward to seeing you at the store again soon!
Salutations,
CAS
Staff was friendly and helpful
Staff was friendly and helpful. The delivery was quick and right in the window they gave me, meaning I did not have to wait around. They took away the old fridge. Highly recommend.
7 July 2026
Reply from Canadian Appliance Source - Barrie
Hello Terri
We sincerely appreciate your business and are thrilled the delivery went so smoothly. We look forward to serving you again down the road!
Cheers,
CAS
Jason Boyer was very helpful and nice
Jason Boyer was very helpful and nice. Thanks him we picked up very good and affordable dishwasher.
4 July 2026
Reply from Canadian Appliance Source - Barrie
Hello Gregory,
We are happy that Jason Boyer could assist you in finding an excellent, budget-friendly dishwasher that perfectly fits your home.
We look forward to welcoming you back to our Barrie location down the road!
All the best,
CAS
It seemed seamless
It seemed seamless. Right from Rico on the phone arranging everything I desired, to the guys that delivered, installed and took away the old machines.
I freel like Rico really went the extra mile.
4 July 2026
Reply from Canadian Appliance Source - Barrie
Hello Brad
We are thrilled that Rico took such great care of you over the phone and that our delivery and installation team made the whole replacement process completely effortless.
We look forward to assisting you with any future projects!
Cheers,
CAS
Jason Boyer was extremely helpful and…
Jason Boyer was extremely helpful and recommended appliances that equal what I had before. He contacted me on a holiday and made sure delivery was organized for me. Just teriffic.
4 July 2026
Reply from Canadian Appliance Source - Barrie
Hello Joanne
We are thrilled that Jason Boyer went above and beyond to provide such dedicated assistance and ensure your arrangements were perfectly organized.
We look forward to welcoming you back to our Barrie location whenever you need us!
Yours truly,
CAS
Our salesman was very knowledgeable and…
Our salesman was very knowledgeable and helpful! He went above and beyond to help!
29 June 2026
Reply from Canadian Appliance Source - Barrie
Hello Hepk
We are delighted to hear that our team member went completely above and beyond to ensure you had a helpful experience.
We look forward to working with you again down the road!
With thanks,
CAS
Reply from Canadian Appliance Source - Barrie
Hello,
We are so glad to hear that you had such a positive experience with both our customer care and delivery teams.
We look forward to welcoming you back to our Barrie location down the road!
Cheers,
CAS
Everything perfectly fine....purchase…
Everything perfectly fine....purchase easy....I had purchased 3 prior itmes over year ago. Was very happy with service and delivery.. So repeat custom...everything was great !
25 June 2026
Reply from Canadian Appliance Source - Barrie
Hello Nancy
We love seeing returning faces and are thrilled that our straightforward purchasing process and logistics team met your expectations once again.
We look forward to continuing to serve you on all your future visits!
Cheers,
CAS
Reply from Canadian Appliance Source - Barrie
Hello Amjad
We are delighted that our team could keep your experience so completely seamless and ensure your order arrived rapidly.
We look forward to welcoming you back to our Barrie location down the road!
Kind regards,
CAS
Had my appliances in stock or only had…
Had my appliances in stock or only had to wait a week. Lots of communication from the Salesperson Jason Lamoureux as to when my appliances were being delivered. Secondly all the delivery staff were friendly, respectful and punctual. Definitely will recommend this store😊
25 June 2026
Reply from Canadian Appliance Source - Barrie
Hello Lucinda
We are thrilled to hear that Jason kept you so well-informed about your delivery timeline and that our logistics team arrived precisely on schedule.
We look forward to seeing you at the store for your next upgrade!
Warm regards,
CAS
As I knew what I wanted and there was a…
As I knew what I wanted and there was a floor model for me to see it made it easy for the salesman , Rico , to give me all the pertinant information regarding the purchace . In addition, he took the time required to answer all of my questions and all arrangements were followed through without a hitch.
1 July 2026
Reply from Canadian Appliance Source - Barrie
Hello Kathleen
We are glad that Rico was able to use our floor display to provide all the essential details you needed and resolve your questions seamlessly.
We look forward to welcoming you back to our Barrie location down the road!
Best,
CAS
Our sales person….Tavish Newman
Our sales person….Tavish Newman. In The past two years, because of his good advice and service, we havé purchased a refridgerator, a stove and microwave and now a washer and dryer. We havé once moré Appliance to replace when it is no longer working and thatbis a dish washer. When that Time comes i will be seeing Tavish for advice and purchasing.
We are very happy with The Appliance we havé purchased so far.
29 June 2026
Reply from Canadian Appliance Source - Barrie
Hello Sandra
We love seeing returning faces and are so incredibly proud that Tavish has consistently provided such reliable guidance for your home over the last two years.
We look forward to seeing you at the store whenever you are ready to tackle that final appliance upgrade!
All the best,
CAS
The delivery came on time and the…
The delivery came on time and the driver and assistant were quick and efficient!
20 June 2026
Reply from Canadian Appliance Source - Barrie
Hi Alister,
Thank you for your kind review and for choosing CAS! We're glad to hear your delivery arrived on time and that our team was quick and efficient. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
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