Unfortunately you guys selling appliances which you don’t have on stock Doing that causing confusion for many of who us who are not buying appliances every month or every day. By selling us appliances... See more
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Jason did a great job of tracking the shipment, kept me informed and masde sure I was happy withe delievery. The delivery people arrived on time unpaked the Dryer and set it inplace, removed thev old... See more
They are very accessible I looked on their site on the Wednesday picked my dryer and it was in my basement on the Friday. When ordering the dryer online I missed putting my number of my ho... See more
Decided to have CAS as my go to place for appliances. Fortunately I had the pleasure of meeting and dealing with Jason Boyer. Service was great, patience by staff was commendable and delivery guy... See more
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Company details
About Canadian Appliance Source - Barrie
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
468 Bayfield St, Unit 2, L4M5A2, Barrie, ON, Canada
- 7059996074
4.8
Excellent
3k reviews
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Our sales person….Tavish Newman
Our sales person….Tavish Newman. In The past two years, because of his good advice and service, we havé purchased a refridgerator, a stove and microwave and now a washer and dryer. We havé once moré Appliance to replace when it is no longer working and thatbis a dish washer. When that Time comes i will be seeing Tavish for advice and purchasing.
We are very happy with The Appliance we havé purchased so far.
29 June 2026
Reply from Canadian Appliance Source - Barrie
Hello Sandra
We love seeing returning faces and are so incredibly proud that Tavish has consistently provided such reliable guidance for your home over the last two years.
We look forward to seeing you at the store whenever you are ready to tackle that final appliance upgrade!
All the best,
CAS
The delivery came on time and the…
The delivery came on time and the driver and assistant were quick and efficient!
20 June 2026
Reply from Canadian Appliance Source - Barrie
Hi Alister,
Thank you for your kind review and for choosing CAS! We're glad to hear your delivery arrived on time and that our team was quick and efficient. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
Great experience with CAS
Our rep Sam was very helpful and responsive, He helped find the right fridge at a good price. Delivery crew was on time, efficient and careful.
27 June 2026
Reply from Canadian Appliance Source - Barrie
Hi Marc,
Thank you for your kind review and for choosing CAS! We're delighted to hear Sam helped you find the right fridge at a great price and that our delivery team provided timely, careful service. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends. Enjoy your new fridge!
CAS
This is our second time buying for the…
This is our second time buying for the Barrie store. We purchased again thru Jason Boyer and I would recommend him highly to anyone. Nothing but first class.
26 June 2026
Reply from Canadian Appliance Source - Barrie
Hi Paul & Melissa,
Thank you for your continued support and for choosing CAS again! We're thrilled to hear Jason Boyer provided another first-class experience for you. We truly appreciate your repeat business, look forward to serving you again, and hope you'll continue recommending CAS to your family and friends!
CAS
Exactly what we wanted
Exactly what we wanted, when we wanted it and a good price. Great communication from delivery service. Professional and efficient
26 June 2026
Reply from Canadian Appliance Source - Barrie
Hi Marie/Rob,
Thank you for your great review and for choosing CAS! We're happy to hear everything met your expectations, with timely delivery, good pricing, and clear communication from our team. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs and feel free to recommend us to your family and friends!
CAS
We knew the exact appliances we wanted…
We knew the exact appliances we wanted and they were delivered quickly after being ordered because they were not in the store. We only had to be without a dryer for a short period of time.
25 June 2026
Reply from Canadian Appliance Source - Barrie
Hi Pat,
Thank you for your kind review and for choosing CAS! We're glad we could get your appliances delivered quickly and help minimize the time without your dryer. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs and feel free to recommend us to your family and friends!
CAS
The agent was great in helping to place…
The agent was great in helping to place our order. Free Delivery was on time, efficient and courteous. The whole process was easy.
25 June 2026
Reply from Canadian Appliance Source - Barrie
Hi Thomas,
Thank you for your kind review and for choosing CAS! We're happy to hear our agent made the ordering process easy and that your delivery was on time, efficient, and courteous. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs and feel free to recommend us to your family and friends!
CAS
Sam knew his stuff
Sam knew his stuff. We bought a washer and dryer that he recommended and so far I’m loving it.
25 June 2026
Reply from Canadian Appliance Source - Barrie
Hi Evelyn,
Thank you for your kind review and for choosing CAS! We're glad to hear Sam was able to guide you to the right washer and dryer, and that you're enjoying them so far. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs and feel free to recommend us to your family and friends!
CAS
Our salesman was knowledgeable
Our salesman was knowledgeable, pointed me in the direction of what I was asking for.
17 June 2026
Reply from Canadian Appliance Source - Barrie
Hi Robin,
Thank you for your kind review! We’re glad to hear our salesman was knowledgeable and helped guide you to the right choice. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Lots of stock.
Great information, service and delivery. Easy shopping. Great product knowledge. Friendly staff and great to deal with. Efficient and fast delivery service.
24 June 2026
Reply from Canadian Appliance Source - Barrie
Hi Shirley,
Thank you for your wonderful review! We’re glad to hear you enjoyed the easy shopping experience, great product knowledge, friendly service, and efficient delivery. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Great price and quick delivery
Great price and quick delivery. The gentleman delivering the fridge were polite and very quick to set up!
21 June 2026
Reply from Canadian Appliance Source - Barrie
Hi Kim,
We're so glad you found a great price and had quick delivery. We appreciate your kind words about our delivery team!
CAS
Rico was an exceptional sales…
Rico was an exceptional sales representative. He was attentive and knowledgeable. Delivery was quick and easy!
19 June 2026
Reply from Canadian Appliance Source - Barrie
Hi Joey,
Thank you for choosing CAS! We're delighted to hear that Rico provided attentive and knowledgeable service and that your delivery experience was quick and easy. We truly appreciate your business, look forward to serving you again, and would be grateful if you recommend CAS to your family and friends.
CAS
Love my new Washer.
Great customer service. Prompt service. Delivery two days after ordering. Great delivery men.
11 June 2026
Reply from Canadian Appliance Source - Barrie
Hi Marie,
Thank you for your kind review! We're glad to hear you were pleased with our customer service and fast, prompt delivery. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Bought online and scheduled a delivery…
Bought online and scheduled a delivery date. I got a text the day before with a three hour time frame for delivery. My washer arrived perfectly on time and the delivery crew were polite and respectful. Very pleased with the ease of purchase.
17 June 2026
Reply from Canadian Appliance Source - Barrie
Hi Cathy,
Thank you for choosing CAS and for your kind feedback! We're glad to hear your online purchase and delivery experience was smooth and convenient, and that our delivery team arrived on time and was polite and respectful. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
The salesperson I dealt with was…
The salesperson I dealt with was knowledgeable and helpful in recommending a freezer that would fit my needs. Delivery was on time.
11 June 2026
Reply from Canadian Appliance Source - Barrie
Hi Diana,
Thank you for choosing CAS and for your kind feedback! We're glad to hear our salesperson was knowledgeable and helped you find the right freezer for your needs, and that your delivery arrived on time. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Barrie
Hi Frank,
Thank you for choosing CAS and for your feedback! We're glad to hear you received great service. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
The service was great
The service was great. During the time of my purchase I changed my mind about one of the items, and Elizabeth assisted me in finding an upgraded model that my wife is very pleased with, and also at a very good price.
17 June 2026
Reply from Canadian Appliance Source - Barrie
Hi Maria,
Thank you for choosing CAS and for sharing your experience! We're glad Elizabeth was able to help you find an upgraded model at a great price and that you're happy with your purchase. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
The only reason for a four star rating…
The only reason for a four star rating was due to unforeseen circumstances the install did not happen when requested. It happened later in the day. I had to cancel a dental appt and reschedule. The only other thing is dishwasher has scratches on both sides of the door. I am assuming the way it was secured and the movement scratched it. Is there a product to use to get scratches out? We purchased in preparation to sell our home… just let me know if there is something that can be done.
17 June 2026
Excellent delivery service
Excellent delivery service, excellent customer service except for tape across the freezer when pulled off left paste/adhesive on it. Having trouble getting it off without scratching the stainless steel
17 June 2026
Reply from Canadian Appliance Source - Barrie
Hi Sherrie,
Thank you for choosing CAS and for your feedback! We're glad to hear you were pleased with our delivery and customer service. We’re sorry about the adhesive left on your freezer and the inconvenience it’s caused—our team will take this feedback to improve our process. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs and feel free to recommend us to your family and friends!
CAS
Great service
Great service in the store by Jason. Delivery arrived on time the next day. Delivery men were excellent.
14 June 2026
Reply from Canadian Appliance Source - Barrie
Hi Barb,
Thank you for your kind feedback! We're glad to hear Jason provided great in-store service and that your delivery arrived on time with excellent service from the delivery team. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to family and friends.
CAS
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