I wanted an updated version of the exact fridge which was still serving us well after 20+ years. I walked in to CAS on impulse, and they had exactly that fridge arriving the next day, could deliver... See more
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The staff are extremely helpful and excellent I got my fridge on first visit and delivered home second day. Appreciate the quick help . Thank you
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Everything was pretty seamless. All our questions were answered. I even emailed and asked a question after the delivery and it was quickly addressed. We appreciated that the fridge we wanted was in st... See more
We had an excellent experience with Halifax Appliance Source and would highly recommend them to anyone looking for appliances and exceptional customer service. A special thank you to TJ Kim, who... See more
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Company details
About Canadian Appliance Source - Halifax
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
215 Chain Lake Dr., Unit 4A, B3S1C9, Halifax, NS, Canada
- 9027011106
4.7
Excellent
2k reviews
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Awesome service
Awesome service, Uvie was great! Would definitely shop here in the future.
10 June 2026
Reply from Canadian Appliance Source - Halifax
Hi Darlene,
Thank you for your kind feedback! We're glad to hear Uvie provided you with such great service. We truly appreciate your business and look forward to helping you again in the future. Please keep CAS in mind for your next appliance needs and feel free to recommend us to your family and friends!
CAS
Excellent!
We had a knowledgeable sales person, what we were looking for was in stock, and the delivery/set up people were excellent. Overall very satisfied.
10 June 2026
Reply from Canadian Appliance Source - Halifax
Hi Collen,
Thank you for your kind feedback! We're glad to hear our sales team was knowledgeable and that you found exactly what you were looking for in stock. It's great to know our delivery and setup team provided excellent service as well. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to your family and friends!
CAS
Great Service from start to finish!
9 June 2026
Reply from Canadian Appliance Source - Halifax
Hi Dan,
Thank you for your kind feedback! We're glad to hear you received great service from start to finish. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Halifax
Hi Burton,
Thank you for choosing CAS! We’re glad to hear you enjoyed the quick purchase and fast 2-day delivery. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
I bought the fridge sight unseen
I bought the fridge sight unseen, from photos on the internet. When it was delivered I realized that it was not suitable. When I reached out regarding a possible exchange, one day after it was delivered I was told it was installed, therefore not able to be exchanged.
6 June 2026
Our desired appliance was in stock and…
Our desired appliance was in stock and delivered the next day. We made the order online. The process was easy using the chat.
29 May 2026
Reply from Canadian Appliance Source - Halifax
Hi Doug,
Thank you for your review and for choosing CAS! We're delighted to hear that the online ordering process was easy and that we were able to deliver your appliance the very next day. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
BASICALLY GOOD. I liked that they came when you said…
I liked that they came when you said they would and there was good communication. I did not like that the big boxes were left here.
4 June 2026
Great service
Great service - clerk was very helpful and gave me a better price than listed (price match)
Also very fast delivery and installation
3 June 2026
Reply from Canadian Appliance Source - Halifax
Hi Ivan,
Thank you for your great review! We're happy to hear you received helpful service and a great price, along with fast delivery and installation. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Halifax
Hi Dorothy,
Thank you for your kind feedback and for choosing CAS! We're delighted to hear that TJ and our delivery team provided excellent service. We appreciate your business and look forward to serving you again. Please keep CAS in mind for future needs and recommend us to your family and friends.
CAS
Very pleasant and professional…
Very pleasant and professional experience from the purchase thru to the delivery two days later .
We are very happy with our Maytag washer and dryer.
Highly recommend CAS.
28 May 2026
Reply from Canadian Appliance Source - Halifax
Hi Greg,
Thank you for choosing CAS! We’re happy to hear you had a pleasant and professional experience from purchase through to delivery, and that you’re enjoying your new Maytag washer and dryer. We truly appreciate your recommendation and look forward to serving you again. Please feel free to share CAS with your family and friends!
CAS
Hinge Changeover Cost
Hinge changeovers for a refrigerator will cost your customers another hundred dollars at least. Be upfront with your customers with this information when they are considering a purchase.
27 May 2026
26 hours from ordering a fridge to…
26 hours from ordering a fridge to delivery. Appreciate the timely service and seamless process.
21 May 2026
Unprompted review
Reply from Canadian Appliance Source - Halifax
Hi,
Thank you for choosing CAS! We’re glad to hear your fridge was delivered so quickly and that the process was smooth and seamless from start to finish. We truly appreciate your business and look forward to serving you again in the future — and please feel free to recommend CAS to your family and friends!
CAS
great experience
great variety to choose from. Sara Podhorodeski was easy to talk to and she gave me all of the information I required and ensured that the range that I was interested in was in stock. Quick delivery and set up
21 May 2026
Reply from Canadian Appliance Source - Halifax
Hi Pamela,
Thank you for your kind review! We’re glad to hear Sara provided helpful and informative service and helped you find the right range in stock. It’s great to know you were happy with the quick delivery and setup as well. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Buying a washer was so easy because my…
Buying a washer was so easy because my salesman didn't rush me & answered all of my questions.
12 May 2026
Reply from Canadian Appliance Source - Halifax
Hi Donna,
Thank you for your kind review! We’re so happy to hear your washer purchase was an easy and comfortable experience. Providing helpful, pressure-free service is always our goal. We truly appreciate your business with CAS and look forward to helping you again in the future. Please feel free to recommend us to your family and friends!
CAS
Excellent experience
Excellent experience. Uves was helpful, professional and communicated with me well. He got me a great deal. Delivery people were the best I have seen. Careful and professional.
10 May 2026
Reply from Canadian Appliance Source - Halifax
Hello,
Thank you for your business. We truly appreciate you trusting us with your purchase and are so glad that our sales and delivery teams provided a smooth, professional experience.
We look forward to welcoming you back to our store in the future.
Cheers,
CAS
Always excellent service from these guys
10 May 2026
Reply from Canadian Appliance Source - Halifax
Hi Keith,
We are so glad you consistently receive excellent service from our team. Thank you for sharing!
CAS
Tenor Anes was excellent -starting from…
Tenor Anes was excellent -starting from recommending the product till the shipment delivery. He made sure we got the best price!
3 May 2026
Very pleasant efficient sales rep
Very pleasant efficient sales rep. No hassle, seamless purchase process, no delivery fee, best part was that the product was on site in warehouse.
7 May 2026
Reply from Canadian Appliance Source - Halifax
Hi Lee,
We're happy to hear that you had a seamless purchase process with a helpful sales representative. It's great that you appreciated our on-site product availability and free delivery.
CAS
From start to finish our experience has…
From start to finish our experience has been excellent. Our fridge died and we needed a new one ASAP. We received our new fridge the next day and our old fridge was hauled away free of charge. Free delivery too.
6 May 2026
Reply from Canadian Appliance Source - Halifax
Hi Cathy,
From start to finish our experience has been excellent. Our fridge died, and we needed a new one ASAP. We received our new fridge the next day, and our old fridge was hauled away free of charge. Free delivery too.
CAS
I always get great service from the…
I always get great service from the service agent there and feel well taken care of. He always finds us the best deals for what we’re looking for and does it with a smile and enthusiasm. Then you can always count on enthusiastic delivery people who will make it work. As a regular customer, I am pleased with the attention we get.
6 May 2026
Reply from Canadian Appliance Source - Halifax
Hi Alexander,
Thank you so much for your continued loyalty and kind words about CAS! We’re delighted to hear that our service team consistently takes good care of you and helps you find the best deals with a positive attitude. It’s also great to know our delivery team continues to provide the same level of enthusiasm and support. We truly appreciate your ongoing business and trust in us. We look forward to serving you again soon—please don’t hesitate to continue recommending CAS to your family and friends as well!
CAS
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