I wanted an updated version of the exact fridge which was still serving us well after 20+ years. I walked in to CAS on impulse, and they had exactly that fridge arriving the next day, could deliver... See more
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Everything was pretty seamless. All our questions were answered. I even emailed and asked a question after the delivery and it was quickly addressed. We appreciated that the fridge we wanted was in st... See more
The staff are extremely helpful and excellent I got my fridge on first visit and delivered home second day. Appreciate the quick help . Thank you
We had an excellent experience with Halifax Appliance Source and would highly recommend them to anyone looking for appliances and exceptional customer service. A special thank you to TJ Kim, who... See more
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Company details
About Canadian Appliance Source - Halifax
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
215 Chain Lake Dr., Unit 4A, B3S1C9, Halifax, NS, Canada
- 9027011106
4.7
Excellent
2k reviews
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It was very convenient
It was very convenient, my washer quit recently and I ordered a new one from Canadian appliance source . It was delivered within a week , they hooked it up and took my old one away. I am very happy with the appliance and with the delivery experience. I would highly recommend them.
16 July 2026
Reply from Canadian Appliance Source - Halifax
H iDave,
Thank you for your wonderful review! We're glad we could make replacing your washer convenient with quick delivery, professional installation, and removal of your old appliance. We truly appreciate your business and your recommendation, and we look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Halifax
Hi Happy,
We're so pleased to hear that your new appliance arrived on time and that our delivery team provided friendly and efficient service. Thank you for sharing your positive experience!
CAS
Everything was smooth and seamless
Everything was smooth and seamless. Delivery team was great. Sales team was great.
Really enjoyed our experience, will follow up on future appliance purchases!
16 July 2026
Reply from Canadian Appliance Source - Halifax
Hi,
Thank you for your wonderful review! We're so pleased to hear that your experience with us was smooth and seamless, and that both our delivery and sales teams provided great service. We truly appreciate your business and look forward to assisting you with future appliance purchases.
CAS
⭐⭐⭐⭐⭐ Professional, Helpful & Friendly
⭐⭐⭐⭐⭐
We recently purchased a Whirlpool washer and dryer from Canadian Appliance Source, and the entire experience was excellent.
Our salesperson, **Ishaan**, was incredibly knowledgeable, patient, and helpful throughout the process. He took the time to answer all of our questions and helped us choose a washer and dryer that suited our needs without any pressure. His product knowledge and professionalism made the decision much easier.
Delivery was on time, and **Vikram** and the delivery team were friendly, courteous, and professional.
We're very happy with our new Whirlpool washer and dryer and with the outstanding customer service we received from start to finish.
Thank you to Ishaan, Vikram, and the entire team at Canadian Appliance Source for making this such a positive experience. We wouldn't hesitate to recommend you to family and friends!
27 June 2026
Reply from Canadian Appliance Source - Halifax
Hi William,
Thank you for your fantastic review and for choosing CAS! We're thrilled to hear that Ishaan, Vikram, and our delivery team provided knowledgeable, professional service and made your washer and dryer purchase experience so positive. We truly appreciate your business, look forward to serving you again, and hope you'll continue recommending CAS to your family and friends. Enjoy your new Whirlpool appliances!
CAS
Knowledge of sales person
Knowledge of sales person, quick service and very experienced installers.
7 July 2026
Reply from Canadian Appliance Source - Halifax
Hello Leslie
We are wonderful to hear that our showroom expertise and installation team hit the mark for you.
We look forward to seeing you at the store again down the road!
Regards,
CAS
Easy to deal with
Easy to deal with. Everything ordered online as we knew what we wanted. Price point was excellent.
29 June 2026
Reply from Canadian Appliance Source - Halifax
Hello Sharon
We are happy that our digital platform made it completely seamless to secure your order and find the perfect price point.
We look forward to coordinating with you on your next project!
Warmly,
CAS
The salesperson was polite,helpful,and…
The salesperson was polite,helpful,and efficient and made us feel comfortable.The delivery went well.
28 June 2026
Reply from Canadian Appliance Source - Halifax
Hello Carol
We are so glad that our representative made you feel entirely comfortable and that your drop-off went smoothly.
We look forward to assisting you with any future appliance needs!
Regards,
CAS
Uninformed salespeople
The salesperson did not know the purchased Bosch dishwasher required and elbow for the water supply ….this made installation more costly and excessively time consuming……I asked the question if this machine required an elbow prior to purchase and the response was all about the electrical connection saying this is all you need…speaking with the sales manager later he advised me we can’t know everything about all the machines…very dismissive.
27 June 2026
Reply from Canadian Appliance Source - Halifax
Dear Mike,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and understand your frustration regarding the installation requirements for your Bosch dishwasher.
In some cases, additional fittings such as an elbow connection may be required depending on the existing water supply configuration in the home, and this can vary by installation setup. We apologize if this was not clearly communicated at the time of purchase.
Sincerely,
CAS
Salesperson was pleasant
Salesperson was pleasant, and knew the product well. Delivery was executed as promised, with helpful text updates as the truck made its rounds. No unpleasant surprises or issues. Good experience!
25 June 2026
Reply from Canadian Appliance Source - Halifax
Hi Norm,
Thank you for your wonderful review! We’re glad to hear our salesperson was knowledgeable and pleasant, and that your delivery was completed as promised with helpful updates along the way. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Removal of appliance was not added when…
Removal of appliance was not added when ordered maybe online glitch. I called they rescheduled for the removal and no additional fee. This was very helpful as we were left with old appliance in the kitchen.
17 June 2026
Reply from Canadian Appliance Source - Halifax
Hi Robert,
Thank you for your feedback! We’re glad our team was able to quickly reschedule the appliance removal at no additional charge and help resolve the issue for you. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
The sales team were very knowledgeable…
The sales team were very knowledgeable and based on their expertise I believe that I made the right decision. I purchased the washer and dryer for my daughter and she loves them!!!!
23 June 2026
Reply from Canadian Appliance Source - Halifax
Hi Troy,
Thank you for your kind review! We’re glad to hear our sales team’s knowledge helped you feel confident in your decision, and that your daughter is enjoying her new washer and dryer. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Knowledgeable staff and great service
Knowledgeable staff, quick delivery and setup. Very happy with our experience.
21 June 2026
Reply from Canadian Appliance Source - Halifax
Hi Michelle,
Thank you for your wonderful review! We're delighted to hear you had a great experience with our knowledgeable team and quick delivery and setup. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Great service in the store
Great service in the store, competitive prices and awesome fast delivery with staff that worked fast and clean. 😊 highly recommend CAS !
12 June 2026
Reply from Canadian Appliance Source - Halifax
Hi Lizeth,
Thank you for the wonderful review! We're delighted to hear that you enjoyed our service, pricing, and fast delivery. We truly appreciate your recommendation and your business. We look forward to serving you again, and would love for you to continue sharing CAS with your family and friends.
CAS
Very helpful sales person
Very helpful sales person, seamless delivery experience. Have now bought three appliances (washer, dryer & stove) and happy with each experience
19 June 2026
Reply from Canadian Appliance Source - Halifax
Hi Branda,
Thank you for your continued support! We're thrilled to hear you've had great experiences with all three of your appliance purchases and that both our sales team and delivery crew met your expectations. We truly appreciate your repeat business, look forward to serving you again, and hope you'll continue to recommend CAS to your family and friends.
CAS
Was quick easy process
Was quick easy process, very professional and delivered as promised on time
18 June 2026
Reply from Canadian Appliance Source - Halifax
Hi Kim,
Thank you for choosing CAS and for your kind feedback! We're glad to hear the process was quick, easy, and professional, and that everything was delivered on time as promised. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
The delivery men were very polite
The delivery men were very polite. They had no understanding that the stove required levelin. They did not even have a level in their truck. Once I explained the lead driver did attempt to level the range.
10 June 2026
Awesome salesperson
Awesome salesperson. Was able to answer all our questions very happy with our new fridge
7 June 2026
Reply from Canadian Appliance Source - Halifax
Hi Mary,
Thank you for choosing CAS! We're happy to hear your salesperson was able to answer all your questions and that you're pleased with your new fridge. We truly appreciate your business, look forward to serving you again, and hope you’ll recommend CAS to your family and friends.
CAS
Excellent staff and service
Traynor was very polite and helpful with our purchase.Very soft spoken and truthful.If and when we need another appliance we will definitely seek out Traynor again.The store was Chain Lake in Halifax.I have used CAS before in Ontario years back and that’s the reason we thought we would try it again.Traynor was very personable.The washer is working wonderfully.
10 June 2026
Reply from Canadian Appliance Source - Halifax
Hi Jacobus,
Thank you for your thoughtful review and for choosing CAS again after your previous experience in Ontario! We're delighted to hear that Traynor provided such polite, honest, and helpful service and that your new washer is working wonderfully. We truly appreciate your continued business and look forward to helping you again whenever you need another appliance. Please don’t hesitate to recommend CAS to your family and friends!
CAS
Awesome service
Awesome service, Uvie was great! Would definitely shop here in the future.
10 June 2026
Reply from Canadian Appliance Source - Halifax
Hi Darlene,
Thank you for your kind feedback! We're glad to hear Uvie provided you with such great service. We truly appreciate your business and look forward to helping you again in the future. Please keep CAS in mind for your next appliance needs and feel free to recommend us to your family and friends!
CAS
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