C&M Travel Recruitment Reviews 408

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, a small portion of people felt ignored and treated unprofessionally, expressing disappointment after making efforts to engage with the company.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness and professionalism. Many... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the support and... See more

Service

Customers had positive experiences with service. Many reviewers praised the personalized and supportive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rachel is an absolute credit to the company, she found me a perfect Job, kept me informed, updated, reassured me, honestly can not thank her enough for her caring attitude. Realy looking forward to m... See more

Company replied

Rated 5 out of 5 stars

Rachel at C&M is amazing! Reached out to let me know of the role, set up the interview and helped me prepare. Exactly 3hrs after the interview, Rachel called me to say TTC had offered me the... See more

Company replied

Rated 5 out of 5 stars

I absolutely loved working with Pam at C&M Travel Recruitment. She was incredibly responsive, always keeping me in the loop and making the process feel seamless. On top of that, she’s just genuinely l... See more

Company replied

Rated 5 out of 5 stars

Duncan was absolutely fantastic throughout my application process for a role I was really excited about. From start to finish, he was supportive, proactive, and incredibly helpful. After two inter... See more

Company replied


Company details

  1. Recruitment
  2. Recruiter

Written by the company

C&M Travel Recruitment is the leading recruiter for travel jobs in the UK. We source for permanent, temporary, fixed-term contract and executive roles in a wide range of sectors including retail, cruise, tour operators, OTAs, leisure and business travel. Formed in 1998, the C&M Travel Recruitment team has amassed 350 years of experience in the travel industry and more than 200 years of experience in recruitment. Building lasting relationships that add value is key to our success, and that belief has led C&M to win exclusive and preferred supplier recruitment contracts with many of the UK’s biggest and most respected travel organisations. We have won numerous awards in recent years including being named Best Recruitment Agency at the British Travel Awards, as well as Best Recruitment Consultancy by Travel Bulletin, Best Recruitment Site by Travelmole, Best Travel Recruitment Consultancy at the Travel Weekly Globe Awards and Best Service Provider at the TTG Travel Awards. C&M Travel Recruitment are business partners and members of various travel associations and institutes including the ITT (Institute of Travel and Tourism), AITO (Association of Independent Tour Operators), UKinbound, The Association of Women Travel Executives (AWTE) and the Recruitment and Employment Confederation (REC). Our Director Barbara Kolosinska was also recently re-elected by ITT members to sit on the Board of Directors at ITT.


Contact info

4.9

Excellent

TrustScore 5 out of 5

408 reviews

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Rated 5 out of 5 stars

Great service from Rachel

Great service from Rachel, very friendly gave some good advice my first interview for over 11 years went through options and first interview got the job so happy

5 May 2026
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Congratulations Julie! And thanks so much for the review.

Owen

Rated 5 out of 5 stars

Rachel is an absolute credit to the company

Rachel is an absolute credit to the company, she found me a perfect Job, kept me informed, updated, reassured me, honestly can not thank her enough for her caring attitude. Realy looking forward to my new job with a lovely company to work for.
Thank you C&M Recruitment and to Rachel for everything, highly recommend, 5*.

2 April 2026
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's wonderful. Thanks so much, Les - and congratulations on the new role!

Owen

Rated 5 out of 5 stars

Lisa at C&M…highly recommended

I’ve worked with Lisa at C&M Recruitment over many years, and she has successfully placed me in three different roles. She is always friendly, approachable, and genuinely takes the time to understand what’s important to me.

What really stands out is how she has adapted to my changing priorities over time, finding roles that truly fit my lifestyle at each stage. I’ve always felt listened to and supported throughout the process.

I wouldn’t hesitate to recommend Lisa and have personally referred friends to her services as well.

1 March 2026
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's wonderful to hear - thanks so much, Becky!

Owen

Rated 5 out of 5 stars

C&M strikes again!

C&M strikes again!
Writing a review isn’t something I usually do, but I’ve now had the pleasure (or luck!) of working with C&M twice. The first time, they helped me land my dream job — and now, they’ve supported me in taking the next step in a new direction within the travel industry.
A special shoutout to Amy, who has been fantastic throughout the process. She kept me consistently updated, shared valuable feedback, and really took the time to prepare me for each stage. Her support and guidance made the whole journey feel smooth and well-managed.
Thank you, Amy — and thank you C&M for once again delivering!

1 April 2026
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

These are such kind words - thanks so much for leaving this review for us, Brodie!

Owen

Rated 5 out of 5 stars

C7M Travel Recruitment was amazing.

Pamela Harrison was great to work with, throughout this process. SHe was very informative and efficient in communicaitons.

23 March 2026
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Allison - that's wonderful to hear!

Owen

Rated 5 out of 5 stars

Mark is amazing

Mark is amazing, his one of a kind. He was patient and literally went out of his way to find me something suitable. I will forever be grateful to him!

13 March 2026
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Astra!

Owen

Rated 5 out of 5 stars

C&M are my go-to trusted travel…

C&M are my go-to trusted travel recruitment company for decades now. Experts in their field at matching talent, I look to them for my job needs. Rachel was excellent as always when I used them recently.

2 March 2026
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much - that's amazing to hear!

Owen

Rated 5 out of 5 stars

Highly Recommend Lisa at C&M Travel Recruitment

Really positive experience with the lovely Lisa Cain-Jones. Lisa secured me some great interviews very quickly, helped me feel prepared for them, and kept me updated every step of the way.

Her communication and support were fantastic, and she made the whole process feel much less stressful. I really appreciated how proactive and encouraging she was throughout.

I’d definitely recommend Lisa to anyone looking for opportunities in the travel industry!

9 March 2026
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much Katie - we really appreciate it!

Owen

Rated 5 out of 5 stars

Fantastic travel recruitment

Duncan was absolutely fantastic throughout my application process for a role I was really excited about. From start to finish, he was supportive, proactive, and incredibly helpful. After two interviews, I successfully secured a job offer, and Duncan played a key role in making the entire process smooth and efficient.

He helped speed everything up and ensured I achieved the outcome I was hoping for - a job I’m confident I’ll be very happy in.

Thank you Duncan for your outstanding support.

20 February 2026
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much for leaving this for us, Bianca - I'll pass this on to Duncan. And congratulations on the new role!

Owen

Rated 5 out of 5 stars

Lisa was such a huge help in getting my…

Lisa was such a huge help in getting my Brand & Campaign Manager role. She’s down to earth, informative and professional. I would recommend her to anyone looking for a new role.

2 February 2026
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Alex - and best of luck in the new role!

Owen

Rated 5 out of 5 stars

Lisa was brilliant throughout the whole…

Lisa was brilliant throughout the whole process, supportive, responsive, and always happy to answer my questions. Thanks to her, I secured a role I was really hoping for. I’d definitely recommend C&M Travel Recruitment.

11 February 2026
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Stela - that's great to hear!

Owen

Rated 5 out of 5 stars

Smooth and simple experience with Lisa

Smooth and simple experience with Lisa. She would keep me up to date with the process and was there when I had any questions or requests. Would highly recommend them.

28 January 2026
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's fantastic to hear - thanks so much, Sidney.

Owen

Rated 5 out of 5 stars

Rachel has been truly inspirational and…

Rachel has been truly inspirational and incredibly supportive throughout the entire process. Her guidance, insight, and professionalism were instrumental in helping me succeed in securing my new job. I genuinely appreciate and value our conversations, and I’m deeply grateful for the encouragement she provided every step of the way.

31 January 2026
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Wow, what amazing feedback - thanks so much for this, Christopher!

Owen

Rated 5 out of 5 stars

Seamless, Supportive, and Professional Service

Mark made the entire experience easy and extremely helpful. His warm and reassuring approach immediately put me at ease. He was always willing to assist with negotiations, took the time to clearly explain anything I didn’t understand, and whenever he was unsure, he made the effort to find the right information for me. The whole process was seamless and efficient. I would highly recommend him to anyone, anytime.

27 January 2026
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's fantastic to hear - thanks so much, Catherine!

Owen

Rated 5 out of 5 stars

I am immensely grateful to Kelly and…

I am immensely grateful to Kelly and Barbara for their incredible support throughout my job hunt. Your assistance has been outstanding, and I can't thank you enough. I highly recommend your agency to anyone seeking help.

26 January 2026
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much for this review, Amanda - we really appreciate it.

Owen

Rated 5 out of 5 stars

I applied through C&M Requiremet and…

I applied through C&M Requiremet and got a new role! Special shout out to the lovely Amy, she is always so helpful and responsive with any questions that I had throughout the interview process.

20 January 2026
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's great to hear - thanks so much for the feedback, Yuni!

Owen

Rated 5 out of 5 stars

Amazing service

Kelly was amazing! She called me in less than 2 hours after applying for the specific role. She was very nice and ensured the process is smooth. The best recruiters I ever worked with, and I got the job!

27 November 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Edwina - and congratulations on the new role!

Owen

Rated 5 out of 5 stars

What I appreciated most about this…

What I appreciated most about this travel recruitment company is their ability to match candidates not only with the right role, but also with the right company culture and manager. Their attention to detail and genuine care make a real difference. I felt supported throughout the entire process.

19 December 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's fantastic to hear - thanks so much for leaving this review for us!

Owen

Rated 5 out of 5 stars

A big thank you to Rachel Elmore

A big thank you to Rachel Elmore, who supported me in my difficult time; found me the perfect role. I appreciate all the prep and guidance before and after the interview. It was such a smooth recruitment process.

28 November 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Oreen - and congratulations on the new role!

Owen

Rated 5 out of 5 stars

Brilliant experience with Rachel

I can’t thank Rachel enough for her help in getting me my amazing new job!

She was friendly, knowledgeable, professional, and honest too. It felt like she genuinely cared about not just getting me a role, but getting me the right role.

I would thoroughly recommend anyone looking for a new job or a new employee to Rachel.

26 November 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's wonderful to hear - thanks so much for this, Patrick!

Owen

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