C&M Travel Recruitment Reviews 

416
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, supportive nature, and genuine care throughout the recruitment journey. Many people appreciate the personalized approach, with staff members actively listening to their needs and matching them with suitable roles. The communication is consistently described as excellent, keeping customers well-informed and prepared at every stage. Consumers frequently mention the smooth and stress-free experience, often leading to successful job placements and positive outcomes. The guidance and tips provided for interviews are highly valued, significantly contributing to feelings of preparedness and confidence. Reviewers express strong recommendations for the service, highlighting the company's dedication to finding the right fit for individuals and making the process efficient.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the friendly, professional,... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rachel is an absolute credit to the company, she found me a perfect Job, kept me informed, updated, reassured me, honestly can not thank her enough for her caring attitude. Realy looking forward to m... See more

Company replied

Rated 5 out of 5 stars

I absolutely loved working with Pam at C&M Travel Recruitment. She was incredibly responsive, always keeping me in the loop and making the process feel seamless. On top of that, she’s just genuinely l... See more

Company replied

Rated 5 out of 5 stars

Duncan was absolutely fantastic throughout my application process for a role I was really excited about. From start to finish, he was supportive, proactive, and incredibly helpful. After two inter... See more

Company replied

Rated 5 out of 5 stars

I had an absolutely outstanding experience with C&M, and I can’t recommend them highly enough. Both Rachel and Kelly were incredible from start to finish, truly the best recruiters I’ve ever worked... See more

Company replied


Company details

  1. Recruitment
  2. Recruiter

Written by the company

C&M Travel Recruitment is the leading recruiter for travel jobs in the UK. We source for permanent, temporary, fixed-term contract and executive roles in a wide range of sectors including retail, cruise, tour operators, OTAs, leisure and business travel. Formed in 1998, the C&M Travel Recruitment team has amassed 350 years of experience in the travel industry and more than 200 years of experience in recruitment. Building lasting relationships that add value is key to our success, and that belief has led C&M to win exclusive and preferred supplier recruitment contracts with many of the UK’s biggest and most respected travel organisations. We have won numerous awards in recent years including being named Best Recruitment Agency at the British Travel Awards, as well as Best Recruitment Consultancy by Travel Bulletin, Best Recruitment Site by Travelmole, Best Travel Recruitment Consultancy at the Travel Weekly Globe Awards and Best Service Provider at the TTG Travel Awards. C&M Travel Recruitment are business partners and members of various travel associations and institutes including the ITT (Institute of Travel and Tourism), AITO (Association of Independent Tour Operators), UKinbound, The Association of Women Travel Executives (AWTE) and the Recruitment and Employment Confederation (REC). Our Director Barbara Kolosinska was also recently re-elected by ITT members to sit on the Board of Directors at ITT.


Contact info

4.9

Excellent

TrustScore 5 out of 5

416 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(416)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I absolutely loved working with Pam at…

I absolutely loved working with Pam at C&M Travel Recruitment. She was incredibly responsive, always keeping me in the loop and making the process feel seamless. On top of that, she’s just genuinely lovely to work with—kind, professional, and supportive every step of the way. Highly recommend her!

21 July 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's amazing feedback - thanks so much, Andrea!

Owen

Rated 5 out of 5 stars

Exceptional support

Big thanks to Kelly and Barbara for all the support during my job search — you’ve been amazing! I really appreciate everything you’ve done and would absolutely recommend your agency to others

30 July 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Carine - we really appreciate it!

Owen

Rated 5 out of 5 stars

Rachel at C&M is amazing

Rachel at C&M is amazing! Reached out to let me know of the role, set up the interview and helped me prepare.

Exactly 3hrs after the interview, Rachel called me to say TTC had offered me the job.

The whole process has been smooth, professional with excellent communication.

Highly recommend! ⭐️⭐️⭐️⭐️⭐️

24 July 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Amy - this is amazing feedback to hear! And congratulations on the new role.

Owen

Rated 5 out of 5 stars

Fantastic service!

The representatives I dealt with were so friendly and helpful. My main contact was Jacky who was super! Very efficient and reassuring. Found some suitable roles and gave me plenty of information about them so I could prepare. Also checked in after interviews to see how they went.
Searching for work is really hard at the moment and having a team like this, took a lot of the stress away.

18 July 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Marley - this is wonderful feedback. And congratulations on the new role!

Owen

Rated 5 out of 5 stars

Very Helpful

Jacky was great in helping me find a new job role and always kept me updated.

1 July 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's fantastic - thanks so much, Antonio!

Owen

Rated 5 out of 5 stars

Rachel Elmore is outstanding

Rachel Elmore is outstanding! She makes everything so simple and has a magical ability to match you with your perfect role. She listens to your wants and needs and gives fantastic advice throughout the process. She really knows and understands the travel industry and has great industry contacts. Rachel is quick to respond to messages and keeps you in the loop at all times. I hope not to need her service for sometime as I have a new job that I love, but I have already recommended her to a friend and she would be my first point of contact if I was ever looking for a new challenge. Thank you!

14 July 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Wow, that's amazing feedback! I'll pass this on to Rachel - thanks so much, Katie.

Owen

Rated 5 out of 5 stars

Professional help and support

I would like to say thank you to Rachel for all consistent support, professional help and guidance throughout the recruitment process. From the very beginning, she took the time to understand my goals and helped match me with opportunities the truly fit my skills and interests. Thank you once again all your time, patience and encouragement :)

10 June 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much for leaving this amazing review! We really appreciate it.

Owen

Rated 5 out of 5 stars

Rachel and Kelly were excellent with…

Rachel and Kelly were excellent with helping me get the interview and then pre interview preparation.Since being offered the role they have had all my questions answered by the company putting me in good spirits before starting.

18 March 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's fantastic to hear - thanks Mark!

Owen

Rated 5 out of 5 stars

Pamela was a fantastic resource.

Pamela was a fantastic resource throughout the recruitment process, and C&M have been easy to use. Very happy to recommend to my colleagues.

11 February 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's very kind of you - thanks so much!
Owen

Rated 5 out of 5 stars

This is my second time securing a job…

This is my second time securing a job through Rachel Elmore, she is so friendly and professional and really takes the time to tick all of the boxes.
Thank you again, it’s always a pleasure.

31 January 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's fantastic to hear - thanks so much for leaving this review for us, Liv!

Owen

Rated 5 out of 5 stars

Rachel

Rachel was amazing throughout my whole experience! She went above and beyond for me, she is a great asset to the team! xx

18 February 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much Ann-Mairi - that's very kind of you!

Owen

Rated 5 out of 5 stars

Jacky is an asset to the team

Jacky is an asset to the team. She is attentive, friendly and her service is amazing.

Thank you Jacky. You are fab!

17 February 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks Leilani - we really appreciate the feedback!

Owen

Rated 5 out of 5 stars

Shannon was amazing

Shannon was amazing, super friendly, caring, professional. She really listened and understood what I was co looking for in the role.

1 February 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's amazing to hear - thanks Maia!

Owen

Rated 5 out of 5 stars

Such a great experience from Rachel

I have had the pleasure of being helped by Rachel Elmore to find a new role. She listened to my needs and has found me the perfect role.
She offered so much support and advice and really helped me to get the most out of my search. Her guidance on interview techniques and questions were really helpful and helped me feel so prepared. I have been offered the job and can’t wait to get started soon.
Thank you Rachel!

12 February 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much for leaving this for us - I'll pass it straight on to Rachel and the rest of the team!

Owen

Rated 5 out of 5 stars

Supportive and caring

Duncan was very supportive and communication was great! It really felt like he cared.

15 January 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's fantastic - thanks Caroline!

Owen

Rated 5 out of 5 stars

Duncan is always approachable and…

Duncan is always approachable and professional. He’s great relationships with the TMC’s. C&M have always helped when I’ve been looking for a new role. Starting my new job next week, thank you!

16 January 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks Dan - and best of luck in the new job!

Owen

Rated 5 out of 5 stars

Duncan is amazing

Duncan is amazing. He listens to your needs and ensures to recommend roles suitable.

14 January 2025
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Yogi - I'll pass this straight on to Duncan.

Owen

Rated 5 out of 5 stars

Excellent Service

Straightforward, honest discussion throughout the whole process from initial contact through to receiving an offer.

Excellent service throughout.

Highly recommend!

12 December 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Elizabeth - we really appreciate it.

Owen

Rated 5 out of 5 stars

Incredibly grateful

I recently had the pleasure of working with Rachel Elmore at C&M, and I cannot recommend her highly enough. From the very beginning, Rachel was incredibly proactive and professional, consistently providing me with valuable guidance throughout my job search.

What stood out to me the most was the personalized attention she offered. Her emails were always detailed and tailored specifically to my needs, filled with insightful interview tips and suggestions that proved to be immensely helpful. Rachel's expertise and support made a significant difference in my confidence as I navigated the interview process.

Thanks to her unwavering support, I am thrilled to share that I have accepted an offer of employment. I genuinely felt guided every step of the way, and I am grateful for the dedication Rachel showed to my success.

If you are looking for a recruitment agent who truly cares about your journey, I wholeheartedly recommend Rachel at C&M Recruitment. She is a true asset to anyone seeking their next career opportunity!

18 December 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

What an amazing review - thanks so much Emily. And best of luck in the new role!

Owen

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look