C&M Travel Recruitment Reviews 

416
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, supportive approach, and genuine care throughout the entire process. Many highlight the excellent customer service, noting how they were kept informed, updated, and reassured at every step, making the experience straightforward. People appreciate how the team takes the time to understand their needs, effectively matching them with suitable roles and company cultures. This personalized guidance, combined with efficient communication and proactive support, made the job search feel smooth, less stressful, and ultimately successful for many.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, support, and... See more

Customer service

Clients share positive opinions on customer service, highlighting the outstanding support and guidance... See more

Service

Users describe positive interactions with service, highlighting the professionalism and supportive nature of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rachel is an absolute credit to the company, she found me a perfect Job, kept me informed, updated, reassured me, honestly can not thank her enough for her caring attitude. Realy looking forward to m... See more

Company replied

Rated 5 out of 5 stars

I absolutely loved working with Pam at C&M Travel Recruitment. She was incredibly responsive, always keeping me in the loop and making the process feel seamless. On top of that, she’s just genuinely l... See more

Company replied

Rated 5 out of 5 stars

I recently used C&M Recruitment to help me find a new job, and I couldn't be happier with the experience. From start to finish, the team was professional, supportive, and genuinely invested in helpi... See more

Company replied

Rated 5 out of 5 stars

I had an absolutely outstanding experience with C&M, and I can’t recommend them highly enough. Both Rachel and Kelly were incredible from start to finish, truly the best recruiters I’ve ever worked... See more

Company replied


Company details

  1. Recruitment
  2. Recruiter

Written by the company

C&M Travel Recruitment is the leading recruiter for travel jobs in the UK. We source for permanent, temporary, fixed-term contract and executive roles in a wide range of sectors including retail, cruise, tour operators, OTAs, leisure and business travel. Formed in 1998, the C&M Travel Recruitment team has amassed 350 years of experience in the travel industry and more than 200 years of experience in recruitment. Building lasting relationships that add value is key to our success, and that belief has led C&M to win exclusive and preferred supplier recruitment contracts with many of the UK’s biggest and most respected travel organisations. We have won numerous awards in recent years including being named Best Recruitment Agency at the British Travel Awards, as well as Best Recruitment Consultancy by Travel Bulletin, Best Recruitment Site by Travelmole, Best Travel Recruitment Consultancy at the Travel Weekly Globe Awards and Best Service Provider at the TTG Travel Awards. C&M Travel Recruitment are business partners and members of various travel associations and institutes including the ITT (Institute of Travel and Tourism), AITO (Association of Independent Tour Operators), UKinbound, The Association of Women Travel Executives (AWTE) and the Recruitment and Employment Confederation (REC). Our Director Barbara Kolosinska was also recently re-elected by ITT members to sit on the Board of Directors at ITT.


Contact info

4.9

Excellent

TrustScore 5 out of 5

416 reviews

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4.9

All reviews

(416)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jacky was absolutely incredible from…

Jacky was absolutely incredible from start to finish, knew exactly what I was looking for and was there with support and advice throughout the whole recruitment process through to finding me a successful position at a wonderful new job.

22 October 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much for this, Erin - and congratulations on the new role!

Owen

Rated 1 out of 5 stars

Poor again with fake reviews

Unfortunately after my negative review and response Owen at C&M recruitment. I was asked to email Owen and team with my C.V. Do you think I got a reply?? After 2 months nothing. Poor company with the same auto reply “ Thank you for your interest in the …….. position at C&M Travel Recruitment in Surrey, England, United Kingdom. Unfortunately, we will not be moving forward with your application, but we appreciate your time and interest in C&M Travel Recruitment.

I always match skills and experience required for the role. It seems you are a very poor company that can’t recruit the right people
.

7 November 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Hi Paul, none of our reviews are fake. We've been established for 26 years and have successfully filled around 20,000 roles in the travel industry during this time.

I apologise for the lack of communication regarding your application, but I'll delete you from our system now.

Owen

Rated 5 out of 5 stars

Excellent company

Shannon was excellent from start to finish and has helped get me into a fantastic role. She has kept me informed throughout the whole process, I’m looking forward to starting my new job in due course.

15 October 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much for this, Steve - and best of luck in the new role!

Owen

Rated 5 out of 5 stars

My experience with Harri Goode has been wonderfu

My experience with C&M Recruitment has been fantastic. Harri Goode was my agent and she sourced me and found my dream job. She was with me every step of the way and at every stage of the recruitment process. Harri has been absolutely brilliant and deserves a bonus or reward.

18 September 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much - and congratulations on the new role!

Owen

Rated 5 out of 5 stars

Lisa was amazing

Lisa was amazing. She always kept me up to date, checked in on how I was feeling about job opportunities and was always available to answer questions. Nothing seemed like too much trouble. I am so grateful and would never use any other company in future. Thank you for all your help.

7 October 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's fantastic to hear - thanks so much, Christine!

Owen

Rated 5 out of 5 stars

Jacky is WONDERFUL!

Jacky is WONDERFUL!

She placed me in my current role and I’m so grateful to her; she listened to my needs and matched me perfectly to my current team.

Thank you for your support, upbeat energy and kindness throughout!

1 October 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's fantastic - thanks so much for leaving this feedback!

Owen

Rated 1 out of 5 stars

If I could give a zero I would

If I could give a zero I actually would. I am so disappointed. I’m not currently in the travel industry but have decided to change my career and I have been very excited about the prospect of entering the travel industry so I emailed C&M for some help and advice, only to get an email from Owen basically fobbing me off because I don’t have any experience and giving me the most generic advice that any careers advisor would give me. I have a lot of transferable skills and have been in sales for 12 years but they didn’t even bother to pick up the phone and have a discussion with me. We all have to start somewhere but C&M don’t care. Hopefully you don’t treat other candidates the same way as you have really knocked my confidence and my excitement

1 October 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Hi again, unfortunately the vast majority of companies that we recruit for will only consider candidates who already have experience of working within the travel industry. As I mentioned earlier, there are many routes into the travel industry, but usually the best way to enter the industry is to contact travel companies directly detailing your transferable skills and the countries that you have visited, and hopefully one of them will consider you. Unfortunately, until you have experience of working in travel, the vast majority of companies that we recruit for will not consider you for their roles. Best of luck with your career and hopefully we can help you once you have gained experience of working in the industry.

Owen

Rated 5 out of 5 stars

Another positive experience!

A huge shout out to Shannon O'Flaherty for helping me with my job search which lead to an offer - very pleased with the service from start to finish. Great communication, helpful and genuine. I would also like to thank Rachel Elmore who I have used in the past. Two massive assets to your team. Keep up the good work! Thank you C&M.

25 September 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much Joel - we really appreciate you leaving this for us.

Owen

Rated 5 out of 5 stars

Shannon and Duncan are experts in their…

Shannon and Duncan are experts in their field. Very patient, kind and approachable. They helped me to secure a role and I couldn’t be happier

20 September 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's brilliant to hear - thanks so much Romy!

Owen

Rated 5 out of 5 stars

I have used C&M Recruitment before and…

I have used C&M Recruitment before and they are always so helpful. The really spend the time to find out about your background, skills and requirements before putting your forward for a job.

29 August 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much for this, Clare - we really appreciate it.

Owen

Rated 5 out of 5 stars

Professional services

Duncan is very professional and great at matching you with the right role .really helped me a lot in securing my new job and I'm very happy with the service ☺️
Thanks again !

29 August 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks Nicola - congratulations on the new role!

Owen

Rated 5 out of 5 stars

One of the best recruitment agency

I would definitely recommend C&M Travel as a recruitment agency. I have used them 3 times now and each time they have been able to find a job that suits me perfectly.

14 August 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much Stephan - and enjoy the new role!

Owen

Rated 5 out of 5 stars

Wonderful Team at C&M Travel Recruitment

The team at C&M Travel Recruitment have been simply amazing, again! I contacted them early in May to advise that I was looking for a new position and they sprang into action immediately. The team were professional, engaged and very supportive. They helped me secure a fantastic opportunity in record time! Jacky Doherty was my primary contact and her service and support through the process was amazing. I also dealt with Lisa and Tim both of whom were professional, responsive and lovely.

10 May 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Samantha! That's fantastic to hear - and best of luck in the new role.

Owen

Rated 5 out of 5 stars

Amazing

Such a great experience with Pamela who guided me and was available throughout the process!

1 June 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much Ingrid! We really appreciate it.

Owen

Rated 5 out of 5 stars

Duncan was really helpful and always…

Duncan was really helpful and always kept me in the loop.

He has made the experience of looking for a new job really easy and not stressful.

Thank you!

27 May 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's great to hear - thanks for leaving this for us, Jess!

Owen

Rated 5 out of 5 stars

Great experience

Great experience that was concluded super quick.

Pam was great too.

27 May 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Wesley! We really appreciate it.

Owen

Rated 5 out of 5 stars

C&M recruitment continues to be one of…

C&M recruitment continues to be one of the most reliable agencies in this industry. They will always be my first choice when I am looking for a new role - special mention to Lisa, Harri and Jackey thank you for all of your help!

6 May 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's very kind of you - thanks so much for leaving this review!

Owen

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