It was a bit difficult to connect when scheduling a call that no one showed up to and submitting via web form for no reply. Once I sent an email, I connected with Isis who was wonderful. Repairs were... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Reached out about shipping to South Africa (which is always tricky!) plus a few product questions, and received prompt and thorough answers. International shipping was a breeze, all the fees and taxes... See more
Company replied
Prior to making my purchase of a laser hair device I did extensive research. Reaching out to Capillus was amazing! I had numerous questions and emails to their customer service. Each was replied to pr... See more
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You can talk to an actual person. The other competitors only have online messaging systems or emails. If I can’t talk to a live person that is a red flag. I was looking at illumiflow and capillus. As... See more
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Company details
Information provided by various external sources
Capillus, LLC is a resource for the millions around the world battling hair loss, connecting patients to hair transplant surgeons & dermatologists for both surgical & non-invasive treatment options. Our products cater to both women & men with thinning hair. Capillus laser therapy caps use safe, low level lasers to energize hair follicles and spur new, natural hair growth. Wear for thirty minutes every other day. Our laser caps are physician-recommended & FDA-Cleared for treatment of alopecia for both men & women. Capillus lasers are clinically proven to prevent the progression of hair loss and regrow thinning hair. Laser therapy stimulates and energizes the cells within the hair follicle renewing the hair follicle for thicker, healthier hair. The hand-free design requires no user effort – making it a preferred choice of doctors worldwide for its high patient compliance. We also offer complementary products for those suffering with hair loss. Capillus Non-laser Products include: Capillus Clinical Hair Therapy products, & Capillus Keratin Fibers.
Capillus. We're All About Hair.
Written by the company
- Free Clinical Hair Therapy Bundle ($125 Value) with Purchase of Capillus Laser Therapy Cap
- Free Bundle of Clinical Hair Therapy Bundle (Value $125) with Purchase of Capillus Laser Therapy Cap. Offer valid only on purchases made on www.capillus.com within USA. Void where prohibited by law. Some restrictions may apply. limited time only. Use coupon code BOGO06162. Always Free Shipping Over $50 within USA
Satisfaction Guaranteed on All Capillus Laser Caps Purchased on www.capillus.com
You are going to love our laser therapy caps. We guarantee it.
Capillus values your peace of mind and we want you to feel secure about your purchase. We know Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all purchases of Capillus laser therapy devices made on www.capillus.com have a 365 day satisfaction guarantee.
We guarantee your satisfaction or we will gladly accept returns of laser devices purchased by customers on www.capillus.com within the first 12 months. Please note that only purchases made directly from Capillus.com are eligible for our satisfaction guarantee. This offer is not applicable to purchases made through physicians or other retailers. Please check with your physician or retailer for their return policy.
Like any medical treatment for hair loss, it takes time to see the results. We want you to give our laser therapy a chance. If after using the device, you decide that you are not satisfied with your results, contact us to initiate a return within 365 days of purchase. The return may only be made by the customer on record verified with a proof of purchase. You will be responsible for return shipping costs, and, if returned after thirty days, a 25% service fee will be deducted from the purchase price. Policy updated on September 19, 2019. For purchases prior to September 19, 2019, please refer to your purchase documentation.
Contact info
1715 NW 82 Avenue, 33126, Miami, FL, United States
- +1 (786) 888-6249
- info@capillus.com
- www.capillus.com
4.4
Excellent
2K reviews
Replied to 75% of negative reviews
Typically replies within 1 week
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Reply from Capillus
Thank you for your feedback! We're so happy to hear you have had a great experience with our Customer Care Team :)
Thank you for choosing Capillus
Excellent quality and expedient…
Excellent quality and expedient service. Great customer service and always pleasant!
23 April 2025
Reply from Capillus
Thank you Susan! We really appreciate you taking the time to leave us a review, and we are very glad the customer care team and the product has met your expectations!
Thank you for choosing Capillus
Great Company
I'm extremely happy with my purchase and the excellent customer service I received. The quality of the product I purchased is second to none.
21 March 2025
Reply from Capillus
Thank you for your kind words! We're so happy to hear you are loving the new device, and we hope you receive the growth you are seeking!
Capillus is the best! Thank you for choosing us :)
Great support!!
Great support!!! The representative walked me through my concern and made sure I was comfortable before ending the call.
18 April 2025
Reply from Capillus
Thank you! Capillus prides itself on providing the best Customer Care, with the most knowledgeable agents to ensure you make the best choice for your needs!
Thank you for choosing Capillus
Quick & helpful response.
17 April 2025
Reply from Capillus
Hello Pete, thank you for taking the time to leave us a review!
We're happy that our Customer Care Team is ultra responsive!
Thank you for choosing Capillus!
Isis from customer support was amazing
Isis from customer support was amazing! She helped through all the steps, answered all the questions and overcome the challenges, as I was traveling to the US and needed shipped before I left.
8 April 2025
Reply from Capillus
Hello! Thank you for your kind words! We're happy Isis was able to assist you with receiving your device in a timely manner! Our Customer Care Team goes Above & beyond for every customer. We are blessed to have them!
We greatly appreciate your support and patience and we hope to hear from you in the future with an amazing experience!
Best Regards,
The Curallux Team
Christina has been great!!
Christina has been great at answering all of my questions in a timely manner. She has been great to work with even through my frustrations.
9 April 2025
Reply from Capillus
Thank you so much for your kind words! We're thrilled to hear Christina has been such a helpful support throughout your experience—even during the frustrating moments. We’re lucky to have her on the team, and your feedback means a lot to us. If there’s ever anything else you need, we’re just a message away!
Warmly,
The Capillus Team
The person I dealt with found the…serial number fir my charger.
The person I dealt with found the charger I needed in a wink! Very impressed
8 April 2025
Reply from Capillus
Thank you for the wonderful feedback! We're so glad to hear that our team was able to assist you quickly and efficiently. It's great to know you got exactly what you needed without any hassle. If there's anything else we can help with, don’t hesitate to reach out!
Above and beyond
Helpful, they always listen, authentically friendly, solutions oriented, pride in role
7 April 2025
Reply from Capillus
Thank you so much for your kind words! We're truly honored by your feedback. Our team is committed to providing support that’s not only effective but also personal and genuine—and it means a lot to hear that it shows.
We're always here to listen and help however we can. Thank you for being part of the Capillus community!
A company that excels in more ways than one
I love, love, love my Curavi Pro Laser diod Belt for pain. It is far superior to infared LEDs! I purchased it for sciatica but use it all over wherever i can. After using it constantly for about 2 years it malfunctioned and only partial rows worked. I was heartbroken; for as one can see they are not cheap and to replace it on my meager income is very painful in a different way. Thankfully Capillius offers a superior warranty and stands buy their products! They replaced my belt without hassle! I'm so greatful this company actually stands behind there products. Because my belt works so well I hope to one day be able to purchase a Capillus Healing Pod. I think that would be heavenly. Until then, a girl can only dream. Hope all who purchase this belt are as blessed as I to receive such relief:)
7 April 2025
Reply from Capillus
Thank you so much for your heartfelt review! We’re absolutely thrilled to hear how much you love your Curavi Pro Belt and that it’s brought you meaningful relief—especially for something as difficult as sciatica. It’s wonderful to know you’ve been able to use it in so many ways to support your comfort and wellness.
We’re also so glad we could honor your warranty and get a replacement to you without hassle. Standing behind our products and our customers is something we take great pride in, and it truly means a lot to hear your kind words.
We’ll be cheering you on for that future Healing Pod—until then, we’re so happy the Curavi Pro is making a difference in your life. Wishing you continued comfort and wellness ahead!
Warm regards,
The Capillus Team
Even though I screwed up with UPS on…
Even though I screwed up with UPS on receiving the delivery (signature required) and the package ended up being sent back to Capillus, the Capillus customer service was super responsive to my email and promptly sent it back out to me. A+ on service!
3 April 2025
Reply from Capillus
Thank you for your kind words! We are glad that Christina was able to assist you with having your order re-shipped! UPS can be a bit tricky to catch at times. We are happy you have received the device, and we are excited for you to begin your journey to fuller, healthier-looking hair!
Thank you for choosing Capillus
Great customer service
3 April 2025
Reply from Capillus
Thank you for your review and continued support of Capillus!
Best Wishes,
After being stood up on two virtual…
After being stood up on two virtual calls, Isis was very helpful and accommodating.
2 April 2025
Reply from Capillus
Alex, we apologize for missing your appointments! We are glad you were finally able to have your issue resolved, and that Isis was able to assist you with your issue!
Thank you for being a value Capillus Customer!
We purchased 2 on a NCL cruise during…
We purchased 2 on a NCL cruise during our day at the Spa. We had a fantastic day at the spa and they did a very good job explaining the benefits.
26 March 2025
Reply from Capillus
Thank you for your feedback Rob! We're happy you had a great experience with the Spa on the cruise! We hope the Capillus Laser Cap does wonders for you!
Thank you for choosing Capillus!
Pro S1
The device I received:
* Is not Bluetooth enabled as listed on the website;
* Did not come with the carrying case as listed on the website.
* The app is not good at all.
Yeli, my CSR is working with me to resolve these issues.
I'm disappointed in what I received vs what the website said I was receiving. Yeli is a very good contact.
I hope my concerns with be resolved.
But your app is really really BAD!
31 March 2025
Reply from Capillus
Hello Dee, thank you for your feedback! We're sorry to hear you received a battery model without the Bluetooth capability; Yeli will be able to assist you with getting the Bluetooth Battery pack for your laser device as well as a Carrying Case! :)
If you have any questions, be sure to ask your Customer Care Agent and she will happily assist you!
Looking forward to hearing about the resolution outcome from you soon! :)
Christina was great throughout the…
Christina was great throughout the whole process. Very easy and simple for my trade in to a new cap!
31 March 2025
Reply from Capillus
Thank you, James! We appreciate the time you've taken to leave a review for our VIP Agent Christina!
We hope you enjoy your new laser cap and thank you for your continued support of Capillus! :)
Courrier delay due to unreadable…
Courrier delay due to unreadable commercial invoice needed to calculate tax payable.
I suggest using DHL which can prepaid tax payable for customer to reimburse.
Next time make sure that the commercial invoice is readable by emailing your courrier
28 March 2025
Reply from Capillus
Hi Rudolf,
We appreciate the feedback you've left on your experience with UPS; Capillus ensures all international orders include necessary taxes and duties for the recipient's country at the time of check out to avoid customs delays or additional charges upon receipt. If additional documentation is required, we are happy to provide you with that information as the Agent did within hours of you reaching out requesting the invoice. Unfortunately, we are unable to control additional security checks customs may perform before releasing the device, and they are performed at random.
Feel free to check back in after a few months of using the device to leave a review on your experience with Capillus!
Capillus responded quickly
Capillus responded quickly to my concern. I sent in my cap for review and the repaired cleaned and returned quickly.
28 March 2025
Reply from Capillus
Thank you for taking the time to leave your review, Richard! It is greatly appreciated!
We are happy we were able to assist you in a timely manner with the issues you were having with your device! We hope your device continues to run flawlessly for years to come!
Thank you for choosing Capillus
Isis was terrific
Isis was terrific. Very knowledgeable about the product. The issue of cap unresponsiveness is uncertain and inconsistent. She's sending me a replacement battery, in case the situation continues.
27 March 2025
Reply from Capillus
Hi Carolyn, thank you for your feedback! We're so glad Isis was able to assist you with your device and provide a solution for you!
We appreciate you working with us and your continued support
Great Customer Service
Karla was a pleasure to work with and was very helpful in assisting to get the best product.
25 March 2025
Reply from Capillus
Alex, thank you for your kind words!
We're delighted to hear that Karla provided you with excellent assistance in finding the best product.
If you need anything else, we're always here to help!
Thank you for choosing Capillus!
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