It was a bit difficult to connect when scheduling a call that no one showed up to and submitting via web form for no reply. Once I sent an email, I connected with Isis who was wonderful. Repairs were... See more
Company replied
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Reached out about shipping to South Africa (which is always tricky!) plus a few product questions, and received prompt and thorough answers. International shipping was a breeze, all the fees and taxes... See more
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Prior to making my purchase of a laser hair device I did extensive research. Reaching out to Capillus was amazing! I had numerous questions and emails to their customer service. Each was replied to pr... See more
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You can talk to an actual person. The other competitors only have online messaging systems or emails. If I can’t talk to a live person that is a red flag. I was looking at illumiflow and capillus. As... See more
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Company details
Information provided by various external sources
Capillus, LLC is a resource for the millions around the world battling hair loss, connecting patients to hair transplant surgeons & dermatologists for both surgical & non-invasive treatment options. Our products cater to both women & men with thinning hair. Capillus laser therapy caps use safe, low level lasers to energize hair follicles and spur new, natural hair growth. Wear for thirty minutes every other day. Our laser caps are physician-recommended & FDA-Cleared for treatment of alopecia for both men & women. Capillus lasers are clinically proven to prevent the progression of hair loss and regrow thinning hair. Laser therapy stimulates and energizes the cells within the hair follicle renewing the hair follicle for thicker, healthier hair. The hand-free design requires no user effort – making it a preferred choice of doctors worldwide for its high patient compliance. We also offer complementary products for those suffering with hair loss. Capillus Non-laser Products include: Capillus Clinical Hair Therapy products, & Capillus Keratin Fibers.
Capillus. We're All About Hair.
Written by the company
- Free Clinical Hair Therapy Bundle ($125 Value) with Purchase of Capillus Laser Therapy Cap
- Free Bundle of Clinical Hair Therapy Bundle (Value $125) with Purchase of Capillus Laser Therapy Cap. Offer valid only on purchases made on www.capillus.com within USA. Void where prohibited by law. Some restrictions may apply. limited time only. Use coupon code BOGO06162. Always Free Shipping Over $50 within USA
Satisfaction Guaranteed on All Capillus Laser Caps Purchased on www.capillus.com
You are going to love our laser therapy caps. We guarantee it.
Capillus values your peace of mind and we want you to feel secure about your purchase. We know Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all purchases of Capillus laser therapy devices made on www.capillus.com have a 365 day satisfaction guarantee.
We guarantee your satisfaction or we will gladly accept returns of laser devices purchased by customers on www.capillus.com within the first 12 months. Please note that only purchases made directly from Capillus.com are eligible for our satisfaction guarantee. This offer is not applicable to purchases made through physicians or other retailers. Please check with your physician or retailer for their return policy.
Like any medical treatment for hair loss, it takes time to see the results. We want you to give our laser therapy a chance. If after using the device, you decide that you are not satisfied with your results, contact us to initiate a return within 365 days of purchase. The return may only be made by the customer on record verified with a proof of purchase. You will be responsible for return shipping costs, and, if returned after thirty days, a 25% service fee will be deducted from the purchase price. Policy updated on September 19, 2019. For purchases prior to September 19, 2019, please refer to your purchase documentation.
Contact info
1715 NW 82 Avenue, 33126, Miami, FL, United States
- +1 (786) 888-6249
- info@capillus.com
- www.capillus.com
4.4
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
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I loved the rep’s at the show
I loved the rep’s at the show, but I was expecting an instruction booklet. I did not expect to have to use the phone to call and get a booklet. I still don’t have any information on how to use it although I’m stumbling through. I think this was a poor example of customer service it should have been inside the box thank you Kathy Daniels Messina
11 June 2025
Reply from Capillus
Hi Kathy,
Thank you so much for your review and for the kind words about our team at the show! We're truly sorry to hear that the instruction booklet was missing from your package. That’s certainly not the experience we aim to provide, and we appreciate you bringing it to our attention.
We’d love to make this right by emailing or mailing you a copy of the user manual right away. Please feel free to contact our Customer Care team directly, and we’ll be happy to assist further.
Thank you again for your feedback; it helps us improve, and we’re grateful to have you as part of the Capillus community!
Warm regards,
The Capillus Team
Company representative Christina was…
Company representative Christina was professional helpful and informative. Received product quickly —looking forward to seeing its effectiveness in my hair loss journey!
11 June 2025
Reply from Capillus
Hi Diana,
Thank you so much for your kind words! We're thrilled to hear that Christina was helpful and professional — we'll be sure to pass along your feedback to her.
We’re also glad your order arrived quickly, and we’re excited to be part of your hair regrowth journey. Consistency is key, so stick with it daily, and don’t hesitate to reach out if you have any questions or need support along the way. We're here for you!
Wishing you great results ahead!
Shout out to Yeli for getting my order…
Shout out to Yeli for getting my order completed. I received great service. I ask a lot of questions and received quick responses.
10 June 2025
Reply from Capillus
Thank you so much for the shoutout! We're happy to hear Yeli provided such great service and kept things running smoothly for you. We love curious customers, and we’re always here to answer your questions quickly and thoroughly.
Enjoy your Capillus journey!
True customer service support
Prior to making my purchase of a laser hair device I did extensive research. Reaching out to Capillus was amazing! I had numerous questions and emails to their customer service. Each was replied to promptly and with a detail, often offering extra information. In addition, Christina was my point of contact each time, a true bonus for consistent help. Christina was a valuable resource and never tired of my questions. I am excited to begin using my new device and have every confidence in their product, and customer service should I need them again.
4 June 2025
Unprompted review
Reply from Capillus
Thank you so much for your kind and detailed review! We’re thrilled to hear that your experience with our customer service—especially with Christina—was so helpful and consistent throughout your research and purchase journey. We believe in providing personalized support, and it's wonderful to know Christina made such a positive impression.
We're excited for you to begin your journey with your new device, and we’re always here if you need anything along the way. Wishing you great results!
Reply from Capillus
Thank you for the wonderful feedback! We're so glad Issa was able to assist you and help expedite your delivery. We'll be sure to pass along your kind words to them!
Extremely helpful customer service made…
Extremely helpful customer service made the whole process simple.
3 June 2025
Reply from Capillus
Thank you so much for your kind words! We're thrilled to hear that our customer service team made things simple and stress-free for you.
If you ever need anything in the future, we're just a message away!
—The Capillus Team
Great customer service!
Great customer service!
Isis was superb -helpful, clear, efficient and informative. thank you.
2 June 2025
Reply from Capillus
Hello,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our customer service team. We’ll be sure to share your feedback with Isis; she will be happy to hear that she made a positive impact!
If there's anything else we can assist you with, please don’t hesitate to reach out. We're always here to help.
Warm regards,
Reply from Capillus
Hi there,
Thank you for your kind words! I’m glad to hear you found our team helpful and responsive; that’s exactly what we aim for.
If you ever have any more questions or need assistance in the future, please don’t hesitate to reach out.
We’re always here for you!
Outstanding customer service
Outstanding customer service. Isis is outstanding, very professional but most of all listened and worked with me to resolve all issues issues.
27 May 2025
Reply from Capillus
Hi Judith,
Thank you so much for sharing your wonderful feedback! I’m thrilled to hear that Isis provided such professional and attentive care in resolving your concerns. I’ll be sure to pass along your kind words to her; it means a lot to our team!
If there’s ever anything else you need or if you have questions down the road, we’re always here for you. Enjoy your Capillus experience!
Warm regards,
Capillus Customer Care Team
Isis was great...she was very patient…
Isis was great...she was very patient when I was having difficulty getting my photos uploaded and she was just very patient through the entire process. I've had my cap for almost two years. There were a couple of things going on. I sent my cap in, it was repaired and I had it back within a week.
15 May 2025
Reply from Capillus
Hi Pat,
Thank you so much for sharing your experience! We’re glad to hear that Isis was able to patiently support you and ensure everything went smoothly, even with the challenges you faced. It’s also great to hear that your cap was repaired and returned quickly; we’re here to make sure your Capillus journey stays on track. If you ever need assistance again in the future, please don’t hesitate to reach out.
Best,
The Capillus Team
Just started but pleased so far!
Pleased with my experience with Capillus so far. Very pleased with the customer service for the sale. High quality product. Having just bought the device, I haven’t had long enough to experience results yet but I look forward to seeing how things progress over the coming months. Many thanks
13 May 2025
Reply from Capillus
Thank you for your thoughtful review! We’re so glad to hear you had a positive experience with our customer service and that you're pleased with the quality of your new Capillus device. While results do take time, we’re excited for you to begin your journey and look forward to hearing how things progress in the months ahead. Please don’t hesitate to reach out if you have any questions or need support along the way—we’re always here for you!
So helpful
So helpful, kind and professional. They solved my issue straight away, very effectively:) The product is amazing, super easy to use and only 6min a day. Will continue using it and hopefully after couple of months, I will see some new hair growth. Very satisfied !
13 May 2025
Reply from Capillus
Hi there,
Thank you so much for the kind words! We're thrilled to hear that our team was able to assist you quickly and that you're enjoying your Capillus experience so far.
We’re excited for you to continue your journey and can’t wait to hear about your progress in the coming months. If you ever need support or have questions along the way, we’re always here to help!
Wishing you the best on your hair growth journey,
– The Capillus Team
Reply from Capillus
Hi Matt, thank you for sharing your feedback. We’re sorry to hear that you haven’t seen the results you were hoping for. Everyone’s hair growth journey is different, and we’d love the opportunity to help you explore your options.
If you purchased your Capillus cap directly from us and are within your 6-month Satisfaction Guarantee window, you may be eligible for a return or an upgrade to a higher-level device.
Please reach out to our customer care team at 1 (786) 980-2712 or email us at support@capillus.com so we can review your options and assist you further.
We’re here to help!
Reply from Capillus
Thank you so much for the great feedback! We're thrilled to hear you're loving your Capillus and seeing results. Here's to continued hair growth and confidence!
Thank you Karla!
This is for Karla on the Customer Care Team - I am moving addresses soon and she was able to help me make sure my order arrived to the right address. I appreciate that Karla followed up throughout the process to check in on me. My experience so far with the Capillus hat has been great - it is comfortable to wear and the short daily treatments are easy. I am hopeful I can use the cap for a long time.
7 May 2025
Reply from Capillus
Thank you for the kind words and shoutout to Karla! We’re so glad she was able to assist you and make the process smooth during your move. It’s great to hear you’re enjoying the comfort and convenience of your Capillus cap; we’re excited to be part of your hair growth journey and look forward to your continued success!
Of all beauty investments I’ve made
Of all beauty investments I’ve made, this one is the most valuable and important. I have fine curly hair with an awful widows peak. I’ve been this way for years. Someone told me about red light therapy and hair restoration. I researched and this brand device was recommended by a popular plastic surgery doctor on YouTube. Made the investment and it’s worth every penny. The staff were helpful when I had questions during the order process as well as after the purchase. My hair line looks completely different. I saw noticeable results after 2 months. This is month 4. Easy to use on a daily basis. Worth every penny! My forehead even looks smaller. So many baby hairs and my mom and sister said this is the most hair I’ve ever had on my hair line. So grateful. And please purchase
1 May 2025
Reply from Capillus
Dear Annette, Thank you so much for sharing your incredible experience with us! We’re absolutely thrilled to hear that your investment in our device has made such a meaningful difference in your hair journey; especially with something as personal as your hairline.
It’s wonderful to know you found our team helpful throughout the process and that you’re already seeing baby hairs and real changes after just a few months of use. Comments from loved ones like your mom and sister are often the best proof of progress, and we’re honored to be part of that transformation.
Your story will absolutely inspire others who may be on the fence. Thank you again for your kind words and for trusting us with your hair restoration goals.
Wishing you continued growth and confidence!
Very good service
Nice to deal with. Folks I talked/emailed to were very helpful. Made the trade-in very easy.
28 April 2025
Reply from Capillus
Hi Denise! Thank you for your kind words, we are so happy to have been helpful, and that you were able to take advantage of a deal on a new cap!
We greatly appreciate your time and business!
Thank you for choosing Capillus
great customer service
1 April 2025
Reply from Capillus
Sergio, thank you for your review! We are happy to hear you are satisfied with our customer care team and we hope to be of assistance to you always!
Thank you for choosing Capillus
The epitome of customer service… The…
The epitome of customer service… The agent was able to identify the model I purchased in 2021. She sent the Owner’s Manual within 2 minutes. I can’t believe the service - the genuine caring - the “Human Touch” lacking in most businesses. I can’t say THANK YOU loud enough … OUTSTANDING EXPERIENCE!
28 April 2025
Reply from Capillus
Hi Marie,
Thank you so much for your incredibly kind words! We’re absolutely thrilled to hear that your experience with our team was such a positive one. Providing that “human touch” and genuine care is exactly what we strive for, so it truly means a lot to know we made a difference.
We’ll be sure to share your feedback with the agent who helped you; it will make their day! If you ever need anything else, we’re just a message away.
With gratitude,
The Capillus Team
The capillus app experience has been poor.
The capillus app experience has been terrible. It literally had to be uninstalled and reinstalled each time I wanted to log sessions making it unusable. I just noticed that there appears to be a new capillus app in the Apple App Store. No one communicated anything about its release or anything. This is not how a technology company should operate. You should work to improve your customer success department. The easiest thing in the world to do is communicate effectively with your customers. I use the cap each day and also the shampoo/conditioner. The poor app experience just hurts my overall experience. I’m sure I’m not the only one that feels this way.
31 March 2025
Reply from Capillus
Hello David,
Thank you for sharing your feedback. We’re sorry for the frustration you experienced with the original Capillus app; we completely understand how important a smooth experience is.
We’re excited to share that we recently released a new Capillus app in the App Store to address these issues and improve session tracking. We are in the process of informing all customers, and your comments remind us how important timely communication is.
Thank you for being a valued Capillus user. If you need help setting up the new app or have any questions, we're here to support you!
Sincerely,
The Capillus Team
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