Caprinos Pizza Reviews 

425
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 127 reviews, most reviewers were somewhat happy with their experience overall. Many customers frequently praise the food quality, often describing pizzas as fresh, hot, and generously topped. Reviewers highlight the delicious taste of various products, including specific menu items. The delivery service often receives positive remarks for its efficiency, with orders arriving on time or even early, and many appreciate the friendly demeanor of the delivery staff. However, some customers also noted significant issues with order accuracy, reporting missing items, incorrect customizations, or entirely wrong orders. Delivery times were a frequent concern, with several reviewers experiencing long delays and cold or undercooked food. Furthermore, some people were dissatisfied with poor customer service, citing rude staff, unhelpful responses, and being hung up on during calls.

What people talk about most

Product

People report ambiguous experiences with product, with many reviewers expressing delight with the quality,... See more

Quality

Customers had ambiguous experiences with quality, with many praising the fresh, well-made pizzas, delicious... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant dissatisfaction due... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many experiencing significant delays,... See more

Staff

Customers consistently note ambiguous experiences with staff, with many praising the friendliness,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Family review~ First time ordering here, and it'll be my last... Absolutely appalling, waiting what felt hours for a completely messed up order. I ordered cheesy and chicken chips and got a w... See more

Rated 4 out of 5 stars

We resisted ordering from Caprinos at first – just felt like another mini chain added to our town, which already has about 100 takeaways. But eventually we gave in and honestly, we were pleasant... See more

Rated 2 out of 5 stars

Luke warm overcooked pizza delivered, with 2 boxes of hot wings again one overcooked, and one not cooked long enough. No point phoning to complain, you can see the problems with just your eyes without... See more

Rated 5 out of 5 stars

Most delicious Pizzas I’ve ever tried in my life. The doner heatwave and shawarma blast is my favourite, I am ADDICTED! The customer service is so great too really friendly guys. Even sang me happy bi... See more


Company details


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3.0

Average

TrustScore 3 out of 5

425 reviews

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3.0

All reviews

(425)

127 reviews in the last 12 months

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Rated 1 out of 5 stars

I waited 3 hours for my delivery

I waited 3 hours for my delivery, I called after 2 hours and they told me, my order had been cancelled. They hung up on me after I said I still wanted my order. then when it arrived it was all wrong and half of it was missing, the pizza had no sauce or toppings on it, just cheese, the loaded fries had lots of sauce and nothing much else, the wrap was practically empty, the bottle of drink was missing and the can of drink they sent was the wrong drink. I order from here regularly and this was the worst service I have ever received I was polite and understanding on the phone and was told to order somewhere else when I called to say I got the wrong order. I don't understand why I was treated this way.

30 May 2026
Unprompted review
Rated 3 out of 5 stars

Family review~

Family review~
First time ordering here, and it'll be my last...
Absolutely appalling, waiting what felt hours for a completely messed up order. I ordered cheesy and chicken chips and got a whole of rubbish ( jalapenos, BBQ sauce and a load of disappointment. ) #bring back boultham grill ! #boycott caprinos # bring caprinos down - Daughter

There was sour cream on my chips but took it off and it didn't impact my meal . Very nice Mac and cheese . Would rather a 4
Ps. ( This reviewer did glaze the coke which was a brand not from caprinos ) - son

I feels sick and nauseous... (Must more be said for that). - Bill payer

30 May 2026
Unprompted review
Rated 1 out of 5 stars

Pizza was ordered online for delivery

Pizza was ordered online for delivery. Waited for an hour for pizza to be delivered when it was supposed to be delivered in 30 minutes. We tried to reach the store’s contact number but unreachable. Their delivery tracking tab on the website not updating no matter how you refreshed it. Seemed like the delivery man didnt have plans of delivering the pizza if we wouldnt have reported a scam transaction to our bank. Pizza and chips were no longer hot/warm when delivered. Worst pizza store in Slough, UK. Dont dare order pizza’s from them! Worst pizza store ever!

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Telford Caprinos

Absolutely perfect pizzas and loaded fries delivered before estimated time for a decent price. Used their website which had a offer included so that might have influenced the price a little.

Will certainly use this company again. I've walked past the business many times when passing through Wellington and it always strikes me as very clean and well looked after.

10/10

19 May 2026
Unprompted review
Rated 1 out of 5 stars

Terrible place

Delivered by incompetent Caprinos delivery drivers who have no idea what a door bell is, I ordered pizza from Caprinos and not once did they inform me when the pizza would arrive. The delivery man stands outside my house 'ringing' me 10 times which I did not receive the phone calls. After that Ubereats calls me to check if the delivery man arrived, he since disappeared and they cancelled the order soon after not giving a refund back for an undelivered pizza.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

beautiful fresh food

Caprinos has beautiful food, the Wellington branch everything tasted so fresh and yummy! highly recommend, beautiful food and good portion sizes.
The churros and loaded fries are a must try.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

BEST PIZZA EVER

The branch nearest to me is fantastic! So clean and the staff are really friendly. The pizza is 10/10 it’s the only pizza I’ll order! The thin crust is the best, not too thin and in my opinion they have the best tomato sauce base against any other pizza chain.

11 May 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely rubbish in fact disgusting

Absolutely rubbish in fact disgusting, arrived uncooked & a 5inch pizza for £16 aweful, Asked for my money back they just laughed at me & said order another one & pay again...customer service ZERO. SIMPLY the worst takeaway I have ever COME across ....Don't waste your time or money !

9 May 2026
Unprompted review
Rated 1 out of 5 stars

If I could give 0 star review I would!

If I could give 0 star review I would!
My first time ordering from here but my friend recommended it to me. My food took almost an hour and a half to arrive it was stone cold and the driver couldn’t understand understand a single word I was saying he also gave me not enough change never again am I ordering from here

4 May 2026
Unprompted review
Rated 1 out of 5 stars

Brislington caprinos in brislington…

Brislington caprinos in brislington were very rude got my order wrong , didnt bring my free pizza which they stated it was buy one get one free .
And also they do not exsplain what things have in them like sauces and that which could be very dangerous for some .
Overall terrible experience

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Banging pizzas

Absolutely love this place paneer pizza and loaded are a must have I’ve ordered from here several times and always get friendly delivery staff keep up the brilliant service guys
Kind regards
Matt

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Bognor Regis branch - Best local pizza

Lovely pizzas and great deals. Hot wings are mighty decent too.

Bad point - The kids meals come with a cookie and they arrived the cookie was in with the curly fries and pizza soaking up the grease. Both kids didnt like the look of it after half of it was left stuck to the paper in the pizza box. It was as though the cookie was deep fried with the curly fries!
Apart from that the delivery and pizzas themselves were top notch.

25 April 2026
Unprompted review
Rated 2 out of 5 stars

I rang for collection on way home from…

I rang for collection on way home from work as I knew I was 15-20 minutes away and expected to wait a little but thought calling it when I get close,so I can collect on way through.
I arrived and they hadn't started it and they had no other orders as it was still early approx 1800pm .I asked if they had a deal that involves chicken goujons and a pizza etc he said I can buy one pizza and get a 2nd free which is ok if it wasn't only my self ,so I said I would just have a 12"pizza and portion chicken goujons and pay he said they don't do chicken goujons,I literally had to politely as him to repeat everything as I struggled to understand as he mumbled.
I was waiting for my pizza and I seen that they sell chicken wings , dippers, shawarma etc I couldn't believe it as I asked him multiple times I explained that I will pay I understand there no deal. He told me they don't do chicken goujons but didn't offer me dippers or wings and also I noticed deal 3 was literally pizza and a side and drink £22.99 which would of been perfect.? I was really fed up with the experience a call for a treat on the way home after a busy day just wound me up .
Then upon leaving the member of staff passed me my pizza and took a cup out from the pop chiller which was my milkshake that had literally sat there for 20 minutes I was there and no Idea how long before I arrived,the man was polite and asked if I liked to have cream and I replied yes and the 3 members of staff all started laughing and joking about the cream like a inside joke ,I felt really nervous and threw it away in the bin outside across the road,I wasn't impolite but really bad experience mate unfortunately

20 April 2026
Unprompted review

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